14 Replies Latest reply on Jun 9, 2018 9:59 AM by JeffryL

    Intel Rapid Storage

    JeffryL

      Intel Rapid Storage is blocking my Total AV anti virus-  They are telling me to delete the Intel Rapid Storage off my computer, but when I try I get a error saying that there is a pending reboot on this product. Any idea's how to uninstall this off the computer? or how I can make it compatible with my anti-virus?

       

      Thanks

        • 1. Re: Intel Rapid Storage
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello JeffryL,

          I understand that you are having problems uninstalling Intel ® Rapid Storage Technology.

          Regarding this, I would like to request a little more information about your system. Please download the Intel ® SSU utility from the link below in order to create a report: 

          Intel ® System Support Utility. 

          Please attach the report to this thread. Also, please let me know exactly how you are trying to uninstall the Intel ® RST. If possible, please provide screenshots of the error that shows and the Intel ® Rapid Storage Technology version.


          Regards,
          David V

          • 2. Re: Intel Rapid Storage
            JeffryL

            Here is the screen shot- I believe the other data was uploaded to you.

            Thank you

            • 3. Re: Intel Rapid Storage
              JeffryL

              How I am trying to Uninstall is by going to  the control panel , going to programs and features and highlighting Intel Rapid Storage and hitting Uninstall. and the screen shot is the message I get.

              • 4. Re: Intel Rapid Storage
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello JeffryL,

                Thank you for your response.

                I understand that you uploaded the information to me, I did receive the screenshot but not the report created by the Intel ® SSU. 

                If possible, please respond with the report attached so I can review the information. 


                Regards,
                David V

                • 5. Re: Intel Rapid Storage
                  JeffryL

                  Here is the report from Intel.

                  • 6. Re: Intel Rapid Storage
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello JeffryL,

                    Thank you for your response.

                    Upon reviewing the information there could be a problem between the support of the Intel ® RST, your Operating System and the processor. This processor was not made to support Windows* 10 and for that matter that could cause the uninstalling problem.

                    To better assist you with your request, I will need to check some information about your computer. Please follow these steps: 

                    1. In the keyboard, press WinLogo key + R. 
                    2. In the Run box please type dxdiag and hit Enter.
                    3. Click on Save All Information (save it in your desktop). 
                    4. Attach the report to this thread. 


                    Regards,
                    David V

                    • 7. Re: Intel Rapid Storage
                      JeffryL

                      There you go.

                       

                      Thanks for all the help.

                      • 8. Re: Intel Rapid Storage
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello JeffryL,

                        Thank you for your response.

                        Upon reviewing the information in fact there seems to be a problem with the operating system, version of Intel ® RST and the processor. Up to this point, if possible, what I can recommend you to do is to install Windows* 7 and once it is installed, attempt to remove the software. 

                        https://downloadcenter.intel.com/download/26759/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005

                        The version provided above is a version that works with your chipset. You can either, try to install that one and then remove it, or re-install the operating system (Windows 7*) and attempt to remove it there.

                        Let me know the outcome.


                        Regards,
                        David V

                        • 9. Re: Intel Rapid Storage
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello JeffryL,

                          I am following up with your case and see that we have not heard back from you.

                          Were you able to follow the steps suggested before? 

                          If you need more assistance do not hesitate to reply.


                          Regards,
                          David V

                          • 10. Re: Intel Rapid Storage
                            JeffryL

                            Downloading the updated Driver didn't work and I'm afraid that I don't have the knowledge to uninstall windows 10 and go back to windows 7 without either losing everything on the computer or losing the use of my computer.

                             

                            Thanks,

                             

                            Jeff

                            • 11. Re: Intel Rapid Storage
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello JeffryL

                              Thank you for your response,

                              I quite understand your position and I apologize for any inconvenience this may cause. However, the architecture that your system has vs the operating that you are running and the  Intel ® Rapid Storage Technology version installed are not compatible with one another which could be the problem according to all of the reviewed information.

                              Up to this point, my recommendation is for you to contact the manufacturer of your system so that they can provide you with an image for the Windows* supported by your configuration, as well as option to backup your data in order to continue with a Windows* re-installation. I really apologize for not being able to give you other suggestions.

                              I hope this helps.


                              Regards,
                              David V

                              • 12. Re: Intel Rapid Storage
                                JeffryL

                                David, Thank you for all your help. I will let you know if I get this resolved.

                                • 13. Re: Intel Rapid Storage
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello JeffryL,

                                  Thank you for your response.

                                  Thank you very much for letting me know. We will be here so please let us know the outcome, hopefully this thread will be useful for other community members as well in the future.


                                  Regards,
                                  David V

                                  • 14. Re: Intel Rapid Storage
                                    JeffryL

                                    colocoquillo

                                    Hello David, This persons post solved my problem without having to uninstall my windows 10- Now my anti Virus is enabled.

                                     

                                    Correct Answer by colocoquillo on Mar 10, 2016 9:54 AM

                                    Hi Alan,

                                     

                                    No need to answer, I have already fix it, by going to the Windows Reg as I sugested.

                                     

                                    Here is the solution, which you might want to post not just on your forums but on your FAQ.

                                     

                                    1. Press Windows Key + R

                                    2. Type regedit and press ENTER

                                    3. On the left side menu navigate to the following folder HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intel\Setup$

                                    4. On the right side panel will be two entries, double click the REG_DWORD entry (in my case and might be same for everyone, the name was {409CB30E-E457-4008-9B1A-ED1B9EA21140}).

                                    5. Once you double clic, a small windows will appear where the value information will "1", change that value to "0" (with out the quotation marks)

                                    6. Install the latest version of RST downloded from the downlods section at Drivers & Software

                                     

                                    Hopefully this will help a lot of people on the same situation.

                                     

                                    Thanks

                                    Kind regards