10 Replies Latest reply on Jul 10, 2018 7:47 AM by Intel Corporation

    Water rendering is broken in Prince of Persia: Sands of Time

    DarthHaro

      The suggested solution is to turn anti aliasing off but that doesn't seem to work anymore. Turning water effects off in game works around the glitching but then I lose water effects.

       

      Intel Iris Pro Graphics 580 with 24.20.100.6094 drivers. On Windows 10 Build 17134.

       

      I added Report in reply with SSU, DXDIAG, and driver ID screenshot

        • 1. Re: Water rendering is broken in Prince of Persia: Sands of Time
          DarthHaro

          Category

          Questions

          Answers (N/A if not applicable)

          Description

          Provide a detailed description of the issue

          Water Effects are not rendering properly

          Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

          Always (100%)

          Hardware (HW)

          Brand and Model of the system.

          Skull Canyon Nuc

          Hybrid or switchable graphics system?
          ie Does it have AMD or NV graphics too?

           

          Make and model of any Displays that are used to see the issue (see note2 below).
          LFP
          = Local Flat Panel (Laptop panel)
          EFP = External Flat Panel (Monitor you plug in)

          HP Pavilion 27bw

          How much memory [RAM] in the system (see note2 below).

          32GB DDR4 2133mhz

          Provide any other hardware needed to replicate the issue.
          ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

          HDMI

          Hardware Stepping (see note1 below).

           

          Software (SW)

          Operating System version (see note2 below).

          Windows 10 Build 17134

          VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

          BIOS 55

          Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

          24.20.100.6094

          SW or Apps version used to replicate the issue.

          Prince of Persia Sands of Time

          Configurations

          Single display, clone, or extended (see note2 below).

          Single Display

          Display resolution & refresh rate setting of each display (see note2 below).

          720P60

          AC or DC mode, i.e. is power cable plugged in or not?

           

          How to repro

          Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
          A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

          1. Load up game and go to where there is water you can stand in
          ...
          • 2. Re: Water rendering is broken in Prince of Persia: Sands of Time
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello DarthHaro,
            I understand that you are facing rendering issues when playing Prince of Persia®: The Sands of Time.
            Based on the reports that you attached, and the brief description of your issue we noticed that you are running Microsoft* Windows 10 Home, with our Intel® Iris™ Pro 580.
            While checking the requirements of the game we noticed that the game will run only on older OS’s (Windows® 2000/XP (only).
            Based on Ubisoft’s endorsement, they do not guarantee the game to run or even render properly on newer operating systems, as the driver requirements for the graphic controller and game specifications are way too old for machines that are running beyond than the requirements of the game.
            You can check that on Ubisofts’s and Steam’s webpage:
            https://support.ubi.com/es-MX/Faqs/000009011/Minimum-Requirements-PC-POPSOT?fallback=en_US
            https://store.steampowered.com/app/13600/Prince_of_Persia_The_Sands_of_Time/
            The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.
            My apologies for the inconvenience that this may cause.
            I hope this helps.
            Best regards.
            Diego S.
             

            • 3. Re: Water rendering is broken in Prince of Persia: Sands of Time
              DarthHaro

              Looks like disabling AA for NVIDIA/AMD cards fixes the issue, hopefully a solution for Intel GPUs is found.

              • 4. Re: Water rendering is broken in Prince of Persia: Sands of Time
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello DarthHaro,
                Thank you for your response
                In this case, another thing that you can try is to turn off the Multi-Sample Anti-Aliasing option.
                You need to do right click on your desktop>click on graphic properties> 3D>Turn Multi-Sample Anti-Aliasing off>reboot your machine.
                I hope this helps.
                Best regards.
                Diego S.
                 

                • 5. Re: Water rendering is broken in Prince of Persia: Sands of Time
                  DarthHaro

                  That doesn't work, disabling MSAA might be an AMD/Nvidia only workaround. I attached image of disabled MSAA in intel graphic driver settings for the game in question.

                  • 6. Re: Water rendering is broken in Prince of Persia: Sands of Time
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello DarthHaro
                    Thank you for your response.
                    We will perform further research regarding your inquiry, we cannot guarantee that a solution will be found, however we will escalate the case even if the game is not validated for your system.
                    We are here to serve, we will contact you back as soon as we have news.
                     
                    Best regards.
                    Diego S.
                     

                    • 7. Re: Water rendering is broken in Prince of Persia: Sands of Time
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello DarthHaro,
                      Thank you for your patience
                      We would like to follow the recommendation from our escalated team, please of ahead and try running the game on Compatibility mode either Windows XP or Windows 7.
                      Please monitor the results and let us know the outcome, as the game is no intended to run on Windows* 10.
                       
                      Best regards.
                      Diego S.
                       

                      • 8. Re: Water rendering is broken in Prince of Persia: Sands of Time
                        DarthHaro

                        Windows 7 mode doesn't solve the issue and Windows XP mode causes an error shown in attached image.

                        • 9. Re: Water rendering is broken in Prince of Persia: Sands of Time
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello DarthHaro,
                          Thank you for your response.
                          Since this is an older game running on a platform that the developer is not recommending this could very well cause compatibility issues. We'll look into it but we cannot guarantee that a fix will be released anytime soon.
                          We will reach you back as soon as we have news.
                          Regards,
                          Diego S.

                          • 10. Re: Water rendering is broken in Prince of Persia: Sands of Time
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello DarthHaro
                              Thank you for your waiting.
                            We really appreciate your time when reporting this issue to us.
                            In this case, I regret to inform you that we were not able to proceed any further with your request.
                            As shared before and based on Ubisoft’s endorsement, they do not guarantee the game to run or even render properly on newer operating systems, as the driver requirements for the graphic controller and game specifications are way too old for machines that are running beyond than the requirements of the game, such as your system.
                            Then only compatible operating systems for such an old game will be Windows® 2000/XP.
                            We appreciate your patience.
                            Regards,
                            Diego S.