This message was posted on behalf of Intel Corporation
Thank you for your contacting Intel® RealSense™ support.
Some of the troubleshooting we recommend for this issue is to reinstall the camera driver, the instructions to reinstall the driver can be found on the following link:
There are many workarounds posted in the RealSense Community but they don't work for all users.
If after using the workaround you still have the issue please run and capture the logs of the DxDiag, as explained in the following link:
Also please provide us the driver installation logs, as explained in the attached image.
Is the camera embedded or peripherial?
Does the issue showed up after a Windows 10 update?
Have you performed a recovery to factory settings in your computer?
I will be waiting for your feedback.
DCM logs how to.PNG 43.4 K