1 Reply Latest reply on May 24, 2018 3:30 PM by Intel Corporation

    Bright adjust crash on update 1803 Windows 10

    RPaiva

      I have a notebook HP Pavillion dm4 1265dx and after instalation of the update 1803 from Windows 10, the Intel Video Graphics HD has stopped adjusting the screen bright level, keeping that on maximum avaliable. After beeing contacted Microsoft, it has informed that Intel Video Graphics HD adapter was no longer compatible with the 1803 Windows 10 update. Due to this problem, I was forced to return to preview version of windows 10 (1709) missing next upgrades and some benefits. Is there any expect solution for this problem? Thanks a lot

        • 1. Re: Bright adjust crash on update 1803 Windows 10
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello RPaiva,

          Thank you for joining the Intel Community Support.

          An updated Intel® graphics driver is not required on legacy platforms (e.g. 5th Generation and older) for the new Microsoft Windows 10® April update (2018). The existing Windows 10 ® graphics drivers will continue to work with the April update, however if there are any new issues caused by the Windows 10 April update on legacy platforms, our recommendation is to revert back to the previous Windows 10 version. For the best experience with the latest features introduced with the update, we suggest upgrading the platform with a minimum of 6th Generation processors or better.

          Wanner G.