10 Replies Latest reply on Jun 20, 2018 4:43 PM by Intel Corporation

    Intel HD Graphics 530 driver installation ends up with VGASafe or Standard VGA driver. No proper IRQ assigned to the device.

    Amteot

      Hello,

      Shortly, the  problem is  that  installation of Intel HD Graphics 530 does not end up with  forming  proper device profile. The device ether stays on shared IRQ 11 or  disappears from IRQ table at all, has no assigned  IRQ at all, while  expected is getting   Video adapter Intel Graphics 530  on  APIC assigned IRQ  like “-5” for example.

            The full story is following

           I  transferred  a disk with Windows 7 OS from failed hardware to a new laptop. The setup must be preserved due to  legacy applications. Everything  went fine  except Video drivers. New hardware uses Intel and Nvidia graphical chips ( it seems similar to the pair of adapters  in failed old laptop).  New hardware runs with Intel Graphics 530. After update of video driver  to   most of versions of  Intel HD Graphics it looks  like the  hardware is recognized as Intel HD Graphics 530, but after reboot the  new laptop with old OS losing capability to hibernate  due to VGASafe driver is activated.  The  Intel Graphics 530 is shown  on shared IRQ11.

      The Intel Graphics driver version   that came  on the new OS with hew hardware (Version 15.28.24.64.4229 64bit)   fails to install  with error “  This computer does not meet the minimum requirements". Tricks with installing legacy Intel Graphics 530 and then installing   V15.28.24.64.4229 allow installation to go through,  It does not  throw any error, but it does not produce working result as well. IRQ table does not show Intel video adapter at all. Video runs on  Standard  VGA  Graphics adapter that has no IRQ and has only Memory Ranges.

           The  version of Intel Graphics driver provided by Intel driver and support assistant  (V 21.20.16.4574) does no throw any error trough installation, but does not produce any working  result as well. Video adapter disappears from shared  IRQ11,  but does not appear with APIC assigned  IRQ. Video runs on  Standard VGA  Graphics adapter that has no IRQ and has only Memory Ranges.

           All other drivers  go through install without errors,  but do not move  Intel Graphics 530 from shared  IRQ11, and  video runs on VGASafe , that actually is even worse the  Standard  VGA  Graphics because hibernation gets disabled with  VGA safe.

           I did removal of all system drivers I could reach, and did  installation from manufacturer deployment pack. It looks like problem is somewhere in  drivers for Advanced  Programmable  Interrupt Controller (APIC) but I don’t see so far what I can do there.  

      Sysprep ends with not  booting setup.

      device ID under Intel HD Graphics 530  is pci\ven_8086&dev_191b&subsys_077b1028

      device ID under Standard  VGA Graphics Adapter is  PCI\VEN_8086&DEV_191B&SUBSYS_07D11028&REV_06

      Any suggestion?

      Thanks in advance.

        • 1. Re: Intel HD Graphics 530 driver installation ends up with VGASafe or Standard VGA driver. No proper IRQ assigned to the device.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Amteot, 

          Thank you for joining the Intel Community Support.

          I would like to do further research about this issue to see if there is a feasible suggestion. 

          First, could you please provide both the old and new laptop models?

          Also, do you experience the same issue if you use the hardware that came preinstalled on your new laptop?

          Wanner G. 

          • 2. Re: Intel HD Graphics 530 driver installation ends up with VGASafe or Standard VGA driver. No proper IRQ assigned to the device.
            Amteot

            Hello Wanner,

            Thank you for looking at this problem. The old laptop is Dell latitude E6540. It run Windows 7.  According to old records it  is  with intel Graphics 4600 and AMD Rageon HD 8790M

            The new laptop is Dell Latitude 5580 .  It came with Windows 7, Intel HD graphics Control Panel  reports Intel HD Graphics 530 as currently installed  with driver  version is  21.20.16.4574 date 12/23/2016. Device manager show IRQ -5. Secondary video is reported  by device manager as   NVidia  GeForce 940MX running with driver  23.21.13.8795 date 10/9/2017. IRQ -4.  

            It seems that both video adapters work fine including control panels.

             

            I tried to install drivers on moved  old OS to have the same order of IRQ (NVidia first). NVidia have got IRQ, but  Nvidia control panel did not work or was not installed and no errors during installation. Intel  graphics has not got APIC   IRQ.  Depending on version of driver Intel Graphics device was not moving from  shared IRQ11, or not getting any IRQ at all.

            Thank you.

            Amber T.

            • 3. Re: Intel HD Graphics 530 driver installation ends up with VGASafe or Standard VGA driver. No proper IRQ assigned to the device.
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Amteot, 

              Thank you for the information provided. 

              In this case, both systems have huge differences in hardware. For example, the Dell Latitude E6540 has hybrid graphics while the Dell Latitude 5580 does not. Also, both have different generation graphics controllers. 

              Dell Latitude 5580
              https://www.cnet.com/products/dell-latitude-5580-15-6-core-i5-7440hq-8-gb-ram-500-gb-hdd/specs/


              Dell Latitude E6540
              https://www.cnet.com/products/dell-latitude-e6540-15-6-core-i7-4800mq-8-gb-ram-500-gb-hybrid-drive-english/specs/

              Based on this information, the only recommendation we can provide is to do clean install of the operating system.

              Wanner G.

              • 4. Re: Intel HD Graphics 530 driver installation ends up with VGASafe or Standard VGA driver. No proper IRQ assigned to the device.
                Amteot

                Unfortunately clean install does not adhere to  requirement to preserve  legacy applications.  Considering that no other device (including Nvidia graphic adapter) have problem to configure/pickup IRQ through Advanced Programmable Interrupt Controller (APIC), the problem looks  more like upgrading   a  graphical card  on an  old system, and the new driver or installation routine somehow does not get  APIC to create proper logical place for the new adapter/driver. Following reasons seems to be logical,

                1. APIC software  is too old, so it does not recognize information from graphic adapter,

                2. There is, or is missing some middle-man software to  translate between Graphic adapter routines and APIC.

                Hence the problem seems to be  that Graphical driver  does not recognize the difference in software, maybe excluding one driver version  that trows "This computer does not meet the minimum requirements". I conclude that the installation routines do not recognize difference   because  installation of all versions of Intel Graphics package except one does  not generate any errors.  The version that throws an error does not provide any useful information.    The text  "This computer does not meet the minimum requirements" is  not any informative.

                Hence the question is: how or where  to get some meaningful description   of what exactly went wrong?! What is the missing  requirement?  

                 

                Considering that APIC   is from Intel and Graphics Adapter is from Intel as well,  can somebody provide any suggestion what diagnostic software can generate meaningful description what APIC has for the installed Intel Graphic driver or why Intel  Graphics  530  driver  defaults to VGASafe? There is not VGAsafe driver until new   Intel Graphics driver  is installed. Before a  new   Intel Graphics driver is installed  the system runs with driver "Standard VGA device" and  see device as Intel SKL/KBL Mobile/Desktop Graphics Chipset.  Hence again, what diagnostic software can generate meaningful description what APIC has for the installed Intel Graphic driver or why Intel  Graphics  530  driver  defaults to VGASafe?

                 

                Thanks,

                Amber T.

                • 5. Re: Intel HD Graphics 530 driver installation ends up with VGASafe or Standard VGA driver. No proper IRQ assigned to the device.
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Amteot,

                  I understand that you are trying to migrate legacy applications to a modern platform. It may be difficult to get additional information about errors in legacy software, especially because you are migrating to a system that has a 7th Generation processor.

                  Now, it seems that there is no diagnostic software/tool I can recommend to generate a report with additional information besides the error you are getting. It is known that there are tools to help you migrate legacy software, but none that I can provide you with.

                  At this point, my suggestion would be to do a clean install of the graphics driver and install the latest graphics driver provided by your computer manufacturer manually.

                  Wanner G. 

                  • 6. Re: Intel HD Graphics 530 driver installation ends up with VGASafe or Standard VGA driver. No proper IRQ assigned to the device.
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello Amteot

                    Were you able do a clean install of the graphics driver provided by the computer manufacturer?
                    Did you get any positive outcome?

                    Wanner G. 

                    • 7. Re: Intel HD Graphics 530 driver installation ends up with VGASafe or Standard VGA driver. No proper IRQ assigned to the device.
                      Amteot

                      I tried to do installation of manufacturer package.  It ended up with  VGAsafe. All installations (by now 8 different packages)  ended up with Intel HD Graphics 530 on shared IRQ 11  with no IRQ at all. I'm going  through  manual  fixing drivers, side by side   with identical laptop running manufacturer setup. Already found that  system  hardware  pickups  drivers from wrong manufacturers while correct drives are available, or not taking drivers at all like CM238. PCI bus controller was running on AMD  driver, and request to updated was throwing reply the driver is up to date. Fixed several discrepancies in driver assignment between sample computer and the migrated one, but no luck with Video so far. After latest installation of Intel video Driver found that driver files versions  the system reports assigned to hardware are different from  whet supplied by the package.    Some tool  to force the system droop all the drivers and  assign drivers from scratch would probably resolve the problem. Also some tool  helping to review resource/driver  assignment/chain  would be  helpful if system wide reset is possible.

                       

                      I'm digging further.

                      Regards,

                      Amber T.

                      • 8. Re: Intel HD Graphics 530 driver installation ends up with VGASafe or Standard VGA driver. No proper IRQ assigned to the device.
                        Amteot

                        I wish this site to allow  editing posts. Here is corrected version of previous post:

                         

                        I tried to do installation of manufacturer packages.  It ended up with  VGAsafe. All installations (by now 8 different packages with many retries)  ended up with Intel HD Graphics 530 on shared IRQ 11, or   with no IRQ at all. Interesting is that VGAsafe takes different from original I/O ranges. I'm going  through  manual  fixing  assignment of drivers, side by side   with identical laptop running manufacturer setup. Already found that  system  pickups  drivers from wrong manufacturers while correct drives are available, or not taking/complaining about missing  drivers at all like CM238. PCI bus controller was running on AMD  driver, and request to update was throwing reply that  the driver is up to date. Fixed several discrepancies in driver assignment between sample computer and the migrated one, but no luck with video so far. After latest installation of Intel video Driver found that driver files' versions  those the system reports as assigned to hardware are different from  what is supplied by the package.  Uninstall of Intel HD Graphics leaving a lot of driver files in folders Intel, Programms Files common and system32. Did manual cleanup.    Some tool  to force the system to drop all the drivers and  assign drivers from scratch would probably resolve the problem. Also some tool  helping to review resource/driver assignment/chain  would be  helpful if the system wide reset not is possible.

                         

                        I'm digging further.

                        Regards,

                        Amber T.

                        • 9. Re: Intel HD Graphics 530 driver installation ends up with VGASafe or Standard VGA driver. No proper IRQ assigned to the device.
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello Amteot

                          Thank you for keeping me updated.

                          Please allow me to do further research to know if there is additional information I can provide you with.

                          Wanner G.

                          • 10. Re: Intel HD Graphics 530 driver installation ends up with VGASafe or Standard VGA driver. No proper IRQ assigned to the device.
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello Amteot

                            I was trying to get additional information to further assist you, but it seems that you may need to look for any 3rd party tool so that you can continue migrating legacy applications.

                            Wanner G.