Thanks for posting in our communities. We understand the wireless adapter on your laptop disappears from device manager and connection is lost a few minutes after booting.
If the issue were software or driver related, it should have been fixed after a clean operating system installation. As you mentioned, is quite odd that other systems with exact same specifications are not experiencing similar problems, which might hint to a hardware issue.
However, we would like to check further into this. Please attach the following files to your next reply:
- Intel® System Support Utility report.
1. Download the latest Intel® SSU.
2. Select to include "everything."
3. Name and save the report.
- Clean event logs:
- Hold Win+R, type eventvwr.msc then press Enter.
- Go to Windows Logs > System and Select Clear Log...
- Reproduce issue, Get timestamp of when issue occurs.
- Save the Event log in evtx format, no filter
- Windows Logs > System > Save All Events As > Name
- Select "Display information for these languages > English (US)"
If possible, please test rolling back to a previous Windows 10* version (since issue started after latest update) and reset your BIOS to default settings.
Hi Eugenio F.
Thank you for your interest on this, please find attached the log files requested.
I did rolled back to Windows 10 version 1709 the first time it happened, using the "roll back" option on windows, but the problem persisted. That's when I decided to reinstall windows from scratch from a USB stick created with the media tool available on Microsoft website, creating a clean Windows 10 version 1803 installation in the process.
I'm not entirely sure this happened immediately after Windows 10 version 1803 update, the laptop had been on desk job for a few days before the update, so I was using a LAN connection. This problem with the wireless card could have happened previously and gone unnoticed due to that fact. Unfortunately, there are no event viewer logs to check since I wiped the laptop clean.
BIOS was reset to default settings on all BIOS versions tested. I haven't tried a clean install of Windows 10 version 1709 as I need the laptop to be operational for work for a few days straight, but if we can't figure out, that's what I'll eventually try to do when I have enough time on my hands.
Thanks for your reply.
We noticed Asus* offers an older wireless driver version for your system (126.96.36.199). For testing purposes, please perform a clean installation of the wireless driver found at their site:
- ASUS VivoBook Pro 15 N580VD*
NOTE: Links to third party sites are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
Please let us know the results, or if you have the chance proceed with the installation of Windows 10* version 1709 from scratch.
Thanks for taking the time to test the OEM drivers. After testing Intel latest drivers, Windows* inbox drivers, Asus* drivers and reinstalling the operating system we can discard a driver issue.
Please update the thread if you ever have the chance to clean install Windows 10* 1709 or contact the OEM for hardware repair or replacement options.