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    Intel Hades Canyon : NUC8i7HVK : Windows 10 : How can I get it to play back HDR 4K HEVC 10bit content?

    Cuscaden

      Hello Nuccers,

       

      I had a Skull Canyon and ran into issues with the Intel GPU not supporting playing back Bluray 3D content (iso files)  and that it also never supported HDR. When I heard about Hades Canyon, I thought, "Fantastic! An Intel NUC with a decent GPU which should be able to deal with HDR etc.,".

       

      I got the unit last Friday, installed everything easily and then set about trying to get it to playback HDR content. A few details about where I am currently:

       

      1. The unit is connected to my TV an LG OLED55E6V (2016) using one of the HDMI ports on the back of the unit.

      2. The OS is Windows 10 Pro, fully activated, fully updated.

      3. In Windows 10, in the display settings I have HDR toggled on (HDR & WCG).

      4. Upon enabling this I have a washed image on the TV screen. The TV correctly reports a HDR flag, but all the colours look washed out.

      5. Looking in the Radeon driver settings, I noted that using the colour mapping BT2020 has washed out colours, but swapping to BT709 leads to colours on the desktop which I consider normal. I have been informed the BT2020 is the correct colour setting for HDR...... (in any case the driver does not save the setting and everytime you reboot it defaults to BT2020.)

      6. In the Radeon driver settings, suspiciously under colour depth, I only had 8 bit enabled and available. The screen was being driven at 60Hz and I remember reading somewhere in the past that my LG screen from 2016 can only support 10/12bit colour depth at 30Hz and below, so have currently set the refresh rate manually to 24Hz and now have 10 bit colour enabled. Still looks washed out......

      7. So Windows 10 is telling me that HDR is enabled and the TV also shows me the HDR flag correctly.

      8. In terms of trying to play back content, I initially used MPV, but after some testing realised it only supports SDR content, after investigating more it would appear there are some options which might work:

       

                a. Cyberlink PowerDVD 18 Ultra - I upgraded a license I previously had, but it stubbornly refuses to playback HDR content, it would appear from checking other forums that HDR support is limited to Nvidia cards and (irony alarm) Intel GPUs. It plays back SDR content.

                b. Microsoft films and TV - In my case it just produces a black screen......

                c. MadVR + MPC - I have not tried this, this setup is far too fiddly and involves changing registration settings to get from the right settings for SDR to HDR and back again depending on what content you want to playback.

                d. VLC 3.0+ - Tried this and it just seemed to playback content in SDR.

       

      So I cannot get the unit at this time to playback HDR 4K HEVC 10 bit content. This is not the end of the world for me, I currently use an AppleTV with Infuse and that is producing amazing looking content, but I have always had a Windows HTPC and hoped to be able to continue that trend.

       

      Any ideas? Am I trying to do something that the unit should be able to or not be able to do? Am I jumping the gun and need to wait for the Vega drivers to mature a bit? Or for AMD 4K support to properly come online? I read the following:

       

      AMD's PlayReady 3.0 In Polaris, Vega GPUs, APUs to Enable 4K HDR Streaming on PC | TechPowerUp

       

      Thanks for any input.

       

      Regards,

       

      Percy Cuscaden

        • 1. Re: Intel Hades Canyon : NUC8i7HVK : Windows 10 : How can I get it to play back HDR 4K HEVC 10bit content?
          MikeLevine

          Hi Percy,

           

          The Intel Hades Canyon NUC supports UHD via the Software Guard Extensions (Intel® SGX) for Intel.

           

          • You need to go into BIOS, Security and then enable SGX.
          • Reboot
          • Then go to the Software Guard Extensions page (HERE) to download and install the extensions.

           

          Hope this helps

          • 2. Re: Intel Hades Canyon : NUC8i7HVK : Windows 10 : How can I get it to play back HDR 4K HEVC 10bit content?
            Cuscaden

            Hi Mike,

             

            In this particular case I am not trying to playback DRM protected content, but to rule this out I went and turned it on, in the Bios and then installed the Intel driver. No luck.

             

            Interestingly, in the Radeon Driver section it does show HDCP as disabled, and the Cyberlink advisor is complaining about the same issue (Cyberlink was also previously complaining Intel SGX was not available, now it is not, but again, the particular content I am aiming to view has had the DRM stripped from it). Usually if HDCP is disabled it would be because:

             

            a. The panel does not support it (mine does)

            b. The user is using a splitter or some other heresy rather than a straight HDMI cable, or a sub-standard HDMI cable. In this case that is ruled out, I was using a bog standard cable at the start, from my previous HTPC, but as luck would have it I had a spare Belkin AV10175bt2M HDMI cable lying around, and that is meant to be pretty good, so I do not suspect a cable issue.

            c. The GPU does not support it (or the driver/os is doing something retarded).

             

            Regards,

             

            Percy Cuscaden

            • 3. Re: Intel Hades Canyon : NUC8i7HVK : Windows 10 : How can I get it to play back HDR 4K HEVC 10bit content?
              movie78

              MikeLevine

               

              I have a similar issue as discussed by the user above, I have enabled SGX in the BIOS but the SGX drivers will not install.

              When trying to play UHD Bluray from the attached UHD Drive it only plays SDR is playback with PowerDVD 18, when I run the Cyberlink UHD Advisor tool http://update.cyberlink.com/OEM/Patch/CyberLinkBD/HDAdvisor/TR170206-019/UltraHDBlu-rayAdvisor_1313_BD_CDT170123-01.exe

              SGX pass but HDR Failed.

               

              Can you please test that tool provide above to help us resolved this issue.

               

              Thanks!

              • 4. Re: Intel Hades Canyon : NUC8i7HVK : Windows 10 : How can I get it to play back HDR 4K HEVC 10bit content?
                Cuscaden

                Movie78,

                 

                One other thing I was going to try (have not done it yet because I have the unit encoding a video file and do not want to reboot etc.,) is to reinstall the Radeon driver supplied by Intel in case SGX has to be enabled/installed before installing the Radeon driver for it to "detect" something before it installs an extra component on the Radeon side. Grasping at straws, but I think it might be worth a punt.

                 

                BTW, I am pretty sure MikeLevine is just another user like ourselves (albeit someone who has wide experience with Nucs), but he is not an Intel Support person.

                • 5. Re: Intel Hades Canyon : NUC8i7HVK : Windows 10 : How can I get it to play back HDR 4K HEVC 10bit content?
                  movie78

                  Ok I run some test I think Intel needs to look in the Radeon GFX driver,

                  I have the NUC7I5BNH NUC and there is no issue playing HDR with CyberLink PowerDVD.18

                   

                  CyberLink Test

                   

                  Check ItemResultInfo
                  Windows 10 or above : YesYes
                  Intel® SGX Technology (CPU/Main Board) : SGX supportedYes
                  Intel® Management Engine Software : correctly installedYes
                  6 GB System Memory : 8064 MBYes
                  HEVC 10-bit(DXVA) : YesYes
                  H264(DXVA) : YesYes
                  HEVC-10bit/AVC Codec (GPU) : YesYes
                  HDCP 2.2 (GPU/Display) : YesYes
                  Advanced Protected Audio/Video Path (GPU) : NoNo
                  UHD-BD Optical Disc Drive : NoNo
                  Windows Media Player ™ 9 or above : YesYes
                  HDR - High Dynamic Range (GPU/Display) : NoUpgrade
                  8 or 10 bit : 8 bitUpgrade
                  PowerDVD 17 Ultra (Retail version) or above : PowerDVD18Yes
                  • 6. Re: Intel Hades Canyon : NUC8i7HVK : Windows 10 : How can I get it to play back HDR 4K HEVC 10bit content?
                    MikeLevine

                    Hi Percy,

                     

                    My apologies for sending you, and others, down an unnecessary rabbit hole. I clearly did not understand the problem. In addition, I don't have a UHD monitor, but rather a WQHD.

                     

                    So, I cannot test your issue. However, I did run the tool just to see the results.

                     

                    2018-05-24_13-26-48.png

                     

                    If I'm reading this right, the first two issues can be resolved by plugging in UHD monitor and UHD -BD Optial drive, is that right?

                    The HDR will certainly be the sticking point unless, again a question with the testing tool. The HDR result, would it go away by plugging in a UHD display?

                     

                    Mike

                    • 7. Re: Intel Hades Canyon : NUC8i7HVK : Windows 10 : How can I get it to play back HDR 4K HEVC 10bit content?
                      movie78

                      As I suspected according to CyberLink https://www.cyberlink.com/support/faq-content.do?id=19144

                      Intel 7th generation (Kaby Lake) Core i processors integrated with Intel HD Graphics 630, Intel Iris™ Graphics 640 or above.

                       

                      Ultra HD Blu-ray is supported only if a display is powered by Intel Graphics and supports HDCP 2.2. If your computer includes more than one graphics processor, Ultra HD Blu-ray is supported only on the display that is connected and powered by Intel Graphics.

                      This is the issue with the NUC8i7HVK, the AMD Radeon GFX driver doesn't support  HDR in Cyberlink PowerDVD, so I uninstalled the AMD Radeon GFX drivers and left Intel Graphics drivers 630 but the device only display in 1080p and display settings there nowhere that allows me to change to 2160p

                       

                      "Intel'" is there a way to use the Intel Graphics drivers 630 onboard instead of the AMD Radeon drivers or have the ability to switch between Graphics drivers.

                       

                      Intel® HD Graphics Driver 630 for use with the Intel® NUCs NUC8i7HNK and NUC8i7HVK.  This driver is necessary to use Intel® Quick Sync transcoding capabilities.

                       

                       

                       

                      Note

                       

                      The primary graphics driver for the NUC8i7HNK and NUC8i7HVK is the Radeon* driver which can be found here.

                       

                       

                      PS: I am really wondering who is doing the beta test for these Intel devices before they release it.

                      • 8. Re: Intel Hades Canyon : NUC8i7HVK : Windows 10 : How can I get it to play back HDR 4K HEVC 10bit content?
                        movie78

                        Tried DvdFab which seams to support HDR on AMD and Intel but still not working either HDR on display settings ON/OFF

                        DVDfab system requirement

                        System Requirements

                         

                        • ★ Windows 10/8.1/8/7/Vista (32/64-bit)
                          ★ Core 2 Quad or above
                          ★ 2GB of RAM
                          ★ A Blu-ray Drive
                        • ★ NVIDIA GeForce GTX 9 Series (Pascal) or above video card (Required for HDR Mode)
                        • ★ HDR compatible TV or display monitor (Required for HDR Mode)
                          ★ Live Internet connection required for product activation (Little network traffic used)

                        Detailed Requirements and Settings for HDR and UHD Playback

                         

                        Hardware Environment

                         

                        Video cards that support HDR contents playback

                         

                        From Intel: Intel® UHD Graphics 620 or above (Integrated in Intel® Core™ Generation 8 and part of Generation 7 CPUs).

                         

                        From NVidia: GeForce GTX 900 series, GTX 1000 series or above.

                         

                        From AMD: RX450 or above.

                         

                        Display Port: HDMI2.0a or DP1.3

                         

                         

                         

                        HDR OFF when you run DVDFab Analyse tool

                         

                        hdr2.PNG

                        • 9. Re: Intel Hades Canyon : NUC8i7HVK : Windows 10 : How can I get it to play back HDR 4K HEVC 10bit content?
                          movie78

                          If  Intel Hades Canyon can't play UHD Blu-ray as last year models (NUC KabyLake) then no need for me to keep it...I have decided to return it.

                          Last year model also had playback issue with 3D MVC and Intel never fixed it, After 1 year we told there was no solution for it and  I was stuck with the device luckily I was able to sell it on eBay,this UHD Blu-ray playback issue will not be fixed as we haven't heard any word from Intel

                           

                          If you are mainly going to use this device to play UHD Bluray please look for other options.

                          • 10. Re: Intel Hades Canyon : NUC8i7HVK : Windows 10 : How can I get it to play back HDR 4K HEVC 10bit content?
                            Cuscaden

                            Hi Mike,

                             

                            Sorry I have not replied sooner, I had the little unit re-encoding video for the last 5 days and did not want to interrupt it.

                             

                            In answer to your questions:

                             

                            "If I'm reading this right, the first two issues can be resolved by plugging in UHD monitor and UHD -BD Optial drive, is that right?

                            The HDR will certainly be the sticking point unless, again a question with the testing tool. The HDR result, would it go away by plugging in a UHD display?"

                             

                            Yes, I believe if you have a UHD-BD drive and a UHD/HDR monitor all those issues should be resolved. However in my case, I have pretty much the same results as you, except I do have a UHD and HDR capable monitor, but the tool is insisting I do not.

                             

                            Here are my results from the Powerlink UHD checking tool:

                            https://youtu.be/DOg_38CzJP8

                             

                            Here is an overview of the Radon Vega driver settings:

                            RADEON RX VEGA M SETTINGS 02 06 2018 12 00 09 - YouTube

                             

                            And last, but not least the Windows 10 settings:

                            Windows 10 Settings 02 06 2018 12 02 13 - YouTube

                             

                            The bit that is really bugging me right now is the bit in the Radeon settings showing that HDCP is not enabled. Steps I have taken to rectify that part:

                             

                            1. Original setup is using port 4 on my LG set directly to the rear HDMI port on the NUC. Cable is a Belkin funky UHD-4k (previously was using a bog standard cable).

                            2. Ordered a mini-display to HDMI cable (not adapter) to see if mini-display port let to better behaviour, trying both mini-display ports led to no improvement, and in fact I could not even get 4K resolution over mini-display, was restricted to 1080p, so that was a complete no go.

                            3. Went back to HDMI, and tried the front port on the NUC, no change. Tried a different port on the LG TV (same one my AppleTV uses to rule out a hardware fault on the TV port in question). No change in behaviour.

                            4. I noted in the BIOS there was an option to turn off the integrated intel GPU, so I tried disabling that anyway just in case there was some conflict between the 630 and the Vega, but that led to no change in behaviour either.

                             

                            Comedy moment, I tried again to play one of the HDR files through Microsoft Movies and TV and I noticed that it has a "Cast to device" option and my LG set is a cast receiver, so I randomly clicked on that in frustration to see, and (lol) it worked by sending a HDR cast to the TV, but that is not the solution I want

                             

                            Unlike movie78 I am not sending my unit back, I want the thing around for other stuff apart from being a HTPC, but it is frustrating.

                             

                            --

                            Percy

                            1 of 1 people found this helpful
                            • 11. Re: Intel Hades Canyon : NUC8i7HVK : Windows 10 : How can I get it to play back HDR 4K HEVC 10bit content?
                              MikeLevine

                              INTEL - Huge miss here, especially when casting works. It would be very cool if you addressed the issue, answer the question, and provide a solution.

                               

                              Percy, very funny that casting to your monitor worked.

                               

                              However, it's not a show-stopper for me either. I purchased this NUC8i7HVK for the ports, (especially the two TB3s), size, and performance to support Adobe Illustrator, TechSmith Camtasia (Video editing/creating), and Ableton Live 10 development.

                               

                              I'm not a gamer at all, but if I were and the form factor was not important, I would have built my own tower. I can appreciate why Movie returned his unit because that UHD is very important to his/her applications.

                              I'm thankful for the issue being brought up.

                              • 12. Re: Intel Hades Canyon : NUC8i7HVK : Windows 10 : How can I get it to play back HDR 4K HEVC 10bit content?
                                movie78

                                Based on my experience with Intel I don't think this issue will be fixed and I don't want to be stuck with a device that doesn't do one simple thing that I was looking forward to, great device for VR and casual gamers but not ready.

                                • 13. Re: Intel Hades Canyon : NUC8i7HVK : Windows 10 : How can I get it to play back HDR 4K HEVC 10bit content?
                                  Rwashington

                                  Did you install the HEVC codec from microsoft?

                                   

                                  This is required and was natively removed from the latest versions of Windows 10 for some reason.

                                   

                                  Get HEVC Video Extensions from Device Manufacturer - Microsoft Store

                                   

                                  After installing this you should be able to play back some of the HEVC content depending on the codec playback requirements.

                                  • 14. Re: Intel Hades Canyon : NUC8i7HVK : Windows 10 : How can I get it to play back HDR 4K HEVC 10bit content?
                                    movie78

                                    Rwashington

                                    As you can see from previous post UHD Bluray playback is only supported on Intel GFX with Intel incorporating an AMD GFX to Intel GFX causes confusion.

                                     

                                    I am not going to buy a device to a beta tester for Inter unless they decide to send me one

                                     

                                    PS: I did install the Get HEVC Video Extensions from Device Manufacturer - Microsoft Store as it was suggested by a different site to play 4k on NetFlix.

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