4 Replies Latest reply on May 28, 2018 6:57 AM by Intel Corporation

    How can I find out what network driver I should have?

    retsiger

      I just replaced a router and my backup PC running on Win 7 can not connect to the internet.  I have tried all suggested solutions I found on the net, have been on tech chat a few times, all to no avail.

       

      All other devices I have were detected by the new router, including the one not connecting.  I have had many problems with Win 7 updates, some never installed no matter what I did.  Also, could never get Win 10 to download.

       

      On Device Manager, the "Other Devices" is not listed.  The network driver I have is a 10.0.6.0 vers. 2 Gigabit from 2009.

       

      Would an external network adapter work?

        • 1. Re: How can I find out what network driver I should have?
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello retsiger,

           

          We understand one of your systems is having difficulties to connect to the network after replacing the router.

           

          In order to better assist you, please provide us with the following information:

           

          - Is the related to wired or wireless connectivity?
          - What is the exact issue behavior?
          - Intel® System Support Utility report, this will provide us with more information about your system.
              1. Download the latest Intel® SSU.
              2. Select to include "everything."
              3. Name, save the report and attach it to your next reply.

           

          Best regards,
          Eugenio F.

          • 2. Re: How can I find out what network driver I should have?
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello retsiger,

             

            Your last reply created a new thread instead of following this chain. Please make sure to reply directly form the communities using the reply button at the bottom right of the posts.

             

            reply.PNG

             

            Here's what your replied:

             

            This is regarding wireless connection.  Worked okay before new router.

            Issue: Yellow triangle shows for internet connection, says no internet access, no available networks show.

             

            There is no wireless driver listed in device manager.  The only network driver listed is an Intel 2gigabit 10.0.6.0 from 2009.

             

            Could not do a print out of the system as the printer for that PC is currently down.

             

            Operating System:     Windows 7 Home Premium 64bit (6.1 Build 7600)

             

            Model:                         HP Pavilion AU850AA-ABA e9290f.

             

            Bios:                            Bios date 10/29/09  10:04:56 ver: 5.24

             

            Processor:                   Intel(R) Core(TM)i7 CPU 920@ 2.6 7GHz (8CPU's~2.7GHz

             

            Memory:                       8192MB Ram

             

            Page File:                     1716MB Used  14647MB Available

             

            DirectX:                         DirectX 11

             

            The system specifications don't mention the wireless adapter make and model. However, the driver downloads suggest this is an Atheros* adapter. The network driver can be found under "Driver-Original" category:

             

            - Drivers and Software for HP Pavilion Elite e9290f Desktop PC*

             

            NOTE: Links to third party sites are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

             

            We recommend installing the driver found on the OEM (Original Equipment Manufacturer) site. If the issue persists, please contact them in order to locate the proper driver.

             

            Best regards,
            Eugenio F.

            • 3. Re: How can I find out what network driver I should have?
              retsiger

              This issued was resolved with a generic $12 external Wi-Fi adapter.

              • 4. Re: How can I find out what network driver I should have?
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello retsiger,

                Thanks for the update. It is good to know you were able to regain wireless connectivity on your system.

                Please let us know if there's anything else we can do for you.

                Best regards,
                Eugenio F.