We understand one of your systems is having difficulties to connect to the network after replacing the router.
In order to better assist you, please provide us with the following information:
- Is the related to wired or wireless connectivity?
- What is the exact issue behavior?
- Intel® System Support Utility report, this will provide us with more information about your system.
1. Download the latest Intel® SSU.
2. Select to include "everything."
3. Name, save the report and attach it to your next reply.
Your last reply created a new thread instead of following this chain. Please make sure to reply directly form the communities using the reply button at the bottom right of the posts.
Here's what your replied:
This is regarding wireless connection. Worked okay before new router.
Issue: Yellow triangle shows for internet connection, says no internet access, no available networks show.
There is no wireless driver listed in device manager. The only network driver listed is an Intel 2gigabit 10.0.6.0 from 2009.
Could not do a print out of the system as the printer for that PC is currently down.
Operating System: Windows 7 Home Premium 64bit (6.1 Build 7600)
Model: HP Pavilion AU850AA-ABA e9290f.
Bios: Bios date 10/29/09 10:04:56 ver: 5.24
Processor: Intel(R) Core(TM)i7 CPU 920@ 2.6 7GHz (8CPU's~2.7GHz
Memory: 8192MB Ram
Page File: 1716MB Used 14647MB Available
DirectX: DirectX 11
The system specifications don't mention the wireless adapter make and model. However, the driver downloads suggest this is an Atheros* adapter. The network driver can be found under "Driver-Original" category:
NOTE: Links to third party sites are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
We recommend installing the driver found on the OEM (Original Equipment Manufacturer) site. If the issue persists, please contact them in order to locate the proper driver.
Thanks for the update. It is good to know you were able to regain wireless connectivity on your system.
Please let us know if there's anything else we can do for you.