8 Replies Latest reply on May 22, 2018 10:06 AM by Torrabadella

    Unknown in rs2_create_device Error

    Torrabadella

      Hello,

       

      I have windows 10, one d425 and one 435. I have an issue starting the cameras:

       

      When I start the Intel RealSense Viewer 2.11 & 2.10 I get the message:

       

      Unknown in rs2_create_device(info_list:0000025F9A4B4F00, index:0):

      Could not initialize extensions controls!

       

      One week ago both cameras worked fine.

      I tried othe usb port 3.0, other usb cable, only one camera at time,  ...

      I reinstaled drivers, software, ...

       

      Anyone got an idea about what else to try?

       

      Thanks.