Hello, lavanyak. Thank you very much for taking the time to reach the Intel Communities Team. I will do my best to assist you further.
For me to assist you better, please let me know if you are using Intel Unite® Small Bussiness or Enterprise and the version you have installed on the HUB. Furthermore, what is the model and SKU# of the HUB?
For you to get the log files, please follow these steps:1. Download the Dependency Walker. This will help you to grab the info from the webric component Intel Unite®. Here is the download link: http://www.dependencywalker.com/
2. Open the PeerClient.ddl located in the folder: C:\Program Files (x86)\Intel\Intel Unite\Client\x64
*Please make sure you run the tool as Administrator.
Third party links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
Thanks for the reply.
Following are the details:
- We are using Intel Unite® Small Business settings in the HUB.
- Hub Software Version = Latest Version from the Intel Website
- Hub Version = Intel NUC 5th Gen
- Other Info:
- Processor Intel(R) Core(TM) i5-5300U CPU @ 2.30GHz, 2301 Mhz, 2 Core(s), 4 Logical Processor(s)
- OS Name Microsoft Windows 10 Pro
- Version 10.0.16299 Build 16299
- System Type x64-based PC
- BIOS Version/Date Intel Corporation MYBDWi5v.86A.0031.2016.0913.1113, 9/13/2016
- Installed Physical Memory (RAM) 8.00 GB
- Hyper-V - VM Monitor Mode Extensions Yes
Since the Plugin is running in HUB, I believe that those Hub log files would be more beneficial. We tried to get the log files in the Client Laptop but we are getting this Issue..
Thank you for your response, lavanyak.
I can see that your BIOS is outdated. Please download the latest BIOS version (0044) by clicking here and, to complete the installation, follow the instructions of this guide: https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html
Share with us the results.
I have made the changes and now the BIOS is in the latest version.
But, Still I am getting the same Error while using dependency walker with the updated BIOS. Also, PeerClient.ddl is located in the folders:
1:C:\Program Files (x86)\Intel\Intel Unite\Client\WebRTC\44\x86,
2. C:\Program Files (x86)\Intel\Intel Unite\Client\WebRTC\44\x64
Both are giving the same error..
Please find attached the system Information txt file for HUB.
sys.txt.zip 210.2 K
Hello, lavanyak. Thank you for your reply.
In this case, Intel Unite® Small Business does not support plugins. Please refer to the Intel Unite® Small Business User Guide, page 5: https://www.intel.com/content/dam/support/us/en/documents/software/software-applications/Intel_Unite_SmallBusiness_User_Guide.pdf
As per the reply we have moved our setup to Intel Unite Enterprise Edition.
We are able to present the Client to the HUB.
But the plugins are still not working. It seems that in the Plugin Properties the Digital Signatures tab is missing. Due to which we are not able to add the Thumbprint in the Admin.
Please find attached the logs and Screenshot.
+ Sometimes the HUB Admin portal is accessible and sometime it reloads to a blank screen.
logs.txt.zip 1.3 K
Hello, lavanyak. Thank you for your reply.
In this case, I was trying to get more information for this plugin but I was only able to find that this is just available for Chrome*. Additionally, this plugin is not listed is our plugin showcase: https://uniteappshowcase.intel.com/plugins/
Can you please provide me a link to the page of the developer of this plugin or the place where you download it?
We have downloaded this example from the Intel Unite SDK download page.
Link for the Page :- Download Intel Unite® App Plug-In Software Development Kit
Link to download:- https://downloadmirror.intel.com/25230/eng/PowerControlReferenceDesign.zip
We are able to load the plugins from Intel Unite Plugins Archive - Unite App Showcase. We tried the Logitech plugin as per the documentation, and it got loaded successfully.
We are also able to see the plugin in the Client app. But the Sample Plugins from the Intel Website are still unable to build.
Also, there was only failure in the case of the Sample Plugins that didn't had the Digital Signature option in the details.
We created Digital signatures for the RestfulClientPlugin.dll using the below command
`signtool sign /tr http://timestamp.digicert.com /td sha256 /fd sha256 /f RestPluginDll.pfx /p Intel@123 RestfulClientPlugin.dll`
We have added the Plugin certificate Hash key to the profile properties in the admin portal.
When we run the Intel unite HUB, we are getting plugin error as "failed certificate check" in the debug log.
Please find the attached debug log.
unite_debug.txt.zip 1.6 K