5 Replies Latest reply on May 24, 2018 9:43 AM by Al Hill

    Brightness issue

    VIVEKRAJAN

      Hi everyone,

      hope all are doing well, i am using sony vaio which is build in Intel® Core™ i3- 370 m (3M Cache, 2.40 GHz)  after updating the windows on april,

      I couldnt adjust the brightness WHERE THE BRIGHTNESS REMAINS 100% I could not decrease brightness level

      Is any possible solution for this. kindly help me with this

        • 1. Re: Brightness issue
          Al Hill

          The link you provided does NOT take you to a i3-370m, but rather i3-4100e.

           

          So, verify which processor you have.

           

          If i3-370m, here is your processor:Intel® Core™ i3-370M Processor (3M cache, 2.40 GHz) Product Specifications

           

          Now, if you do have a i3-370m, and the update to windows that you are referring to is Windows 10, neither your processor or graphics are supported on Windows 10.

           

          If your processor is an i3-4100e, and your system is  a laptop, you need to get the driver from Sony.  You should use the SONY driver as they may have modified/customized the driver for their device.  Using the intel generic driver may cause a lack of functionality.

           

          There are many more "if's" I can comment on, but to give you better answers, we need better information.

           

          So, provide the operating system, CORRECT processor number, etc.

           

          Doc

          • 2. Re: Brightness issue
            VIVEKRAJAN

            Dear sir,

             

            The processor is Intel core i3-370M Processor 3M cache ,2.40 Ghz which i have updated windows 10

            on april in my sony vaio after that issues started and if you have any solution to it, kindly provide me the link

             

            Thank you

            • 3. Re: Brightness issue
              Al Hill

              There is no solution.  Your processor and graphics are not supported on Windows 10.

               

              You can always go back to your previous OS.

               

              Doc

              • 4. Re: Brightness issue
                RPaiva

                I am having the same problem with my HP Pavilion dm4 1265dx. Since the update 1803 of windows 10. Waiting for solution. Meanwhile, I returned to version 1709.

                • 5. Re: Brightness issue
                  Al Hill

                  There is no solution.  Your processor and graphics are not supported on Windows 10.

                   

                  You can always go back to your previous OS.

                   

                  Doc