6 Replies Latest reply on May 23, 2018 5:58 PM by Intel Corporation

    AccessViolation in ig9icd64.dll

    jonhal

      On a Dell laptop with Intel HD Graphics 520 driver version 23.20.16.4973, my application crashes when I click in an OpenGL window, with an AccessViolationException in ig9icd64.dll.  I was able to work around the problem by turning off Multi-Sample Anti-Aliasing for the application.  This is a pretty simple, static OpenGL window, and the problem just showed up after recently updating the driver.

       

      How can we get a fix for this problem?

        • 1. Re: AccessViolation in ig9icd64.dll
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello jonhal, 

          Thank you for joining the Intel Community Support.

          I would like to gather basic system information. Please scan it using the DxDiag tool. Follow the steps below:

          1. In the keyboard, press WinLogo key + R. 
          2. In the Run box please type dxdiag and hit Enter.
          3. Click on Save All Information (save it in your desktop). 
          4. Attach the report to this thread. 

          Also, please provide me with the application you are using. 

          Wanner G. 

          • 2. Re: AccessViolation in ig9icd64.dll
            jonhal

            Wanner:

             

            Thank you.  The DxDiag.txt file is attached.  The error was observed using the ADVIZOR Analyst/X application.  (See www.advizorsolutions.com)

            • 3. Re: AccessViolation in ig9icd64.dll
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello jonhal, 

              Thank you for your response. 

              There is a newer version available at our Download Center and you can try installing it manually. Find additional information below:

              Version: 24.20.100.6025 (Latest)
              https://downloadcenter.intel.com/download/27680/Intel-Graphics-Driver-for-Windows-10?product=88355

              Please follow these steps:
              1 - Unzip the file to a designated location or folder. 
              2 - Right-click Windows Start icon and open Device Manager.
              3 - Click Yes when prompted for permission from User Account Control. 
              4 - Expand the Display adapters section. 
              5 - Right-click the Intel® graphics entry and select Update Driver Software. 
              6 - Click "Browse my computer for driver software".
              7 - Click "Let me pick from a list of device drivers on my computer".
              8 - Click "Have Disk". 
              9 - Click "Browse". 
              10 - Access the designated location or folder, and access a folder called "Graphics". 
              11 - Select the file called "igdlh64" or "igdlh". 
              12 - Click Open, then click OK, and finally click Next. Drivers are now being installed. 
              13 - Reboot your computer

              We supply generic versions of graphics drivers for general purposes.  Computer manufacturers can change the features, incorporate customizations, or make other changes to the graphics driver software or software packaging.  To avoid potential installation incompatibilities, we recommend that you first check with your computer manufacturer and use the driver software provided.

              Wanner G.

              • 4. Re: AccessViolation in ig9icd64.dll
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello jonhal, 

                Were you able to install the newest version available at our Download Center for Intel® HD Graphics 520?

                Wanner G. 

                • 5. Re: AccessViolation in ig9icd64.dll
                  jonhal

                  Thanks for following up.  The person who had the problem is out for the rest of the week, but I can try the new driver next Tuesday…

                  • 6. Re: AccessViolation in ig9icd64.dll
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello jonhal,

                    Thank you for your response.

                    Trying the steps provided next Tuesday will be fine. Please keep me updated if you still need any further help. 

                    Wanner G.