8 Replies Latest reply on May 23, 2018 12:09 PM by Intel Corporation

    i7-8550U supported by 24.20.100.6025

    peterwolfe

      Hi,

       

      Does the new release 24.30.100.6025 for the UHD 620 graphics display  work on the i7-8550U CPU? IDA says it does but the release notes do not mention that CPU.

       

      HELP?!

        • 1. Re: i7-8550U supported by 24.20.100.6025
          Yups

          Driver Readme says:

           

          "8th Gen Intel(R) Core(TM) processor family (codenames Kaby Lake R, Coffee Lake"

           

           

          Yes it is supported.

          • 2. Re: i7-8550U supported by 24.20.100.6025
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello peterwolfe, 

            The information provided by  Yups is correct. 

            The Version: 24.20.100.6025 is supported by your processor. 
            https://downloadmirror.intel.com/27680/eng/ReleaseNotes-24.20.100.6025.pdf

            Please let us know if you need any further help regarding this inquiry. 

            Wanner G.

            • 3. Re: i7-8550U supported by 24.20.100.6025
              peterwolfe

              fails to install, says driver not validated by manufacturer.

              • 4. Re: i7-8550U supported by 24.20.100.6025
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello peterwolfe, 

                In that case, I would like to get some information about your system. Please provide a report using the Intel® System Support Utility. Follow the steps below:

                1.Download the Intel® System Support Utility and save the application to your system.
                https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600
                2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
                3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
                4. Attach the report to this thread.

                Wanner G. 

                • 5. Re: i7-8550U supported by 24.20.100.6025
                  peterwolfe

                  Here is results of the scan. Thanks for your help.

                   

                  FYI, I went to Asus support and downloaded the driver they recommended but that resulted in an error and the display not working correctly so I downloaded an earlier driver which I am now running and it works correctly.

                  • 6. Re: i7-8550U supported by 24.20.100.6025
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello peterwolfe, 

                    Thank you for your response. 

                    I am glad to hear that you were able to install a graphics driver that works fine for your system. In this case, it is always recommended to use drivers provided by computer manufacturers because they can change the features, incorporate customizations, or make other changes to the graphics driver software or software packaging. This applies mainly to laptops and systems with hybrid graphics.

                    Unless you experience any graphics issues, I recommend you to install your system manufacturer's drivers first and then Intel's generic versions of graphics drivers for general purposes.

                    Wanner G. 

                    • 7. Re: i7-8550U supported by 24.20.100.6025
                      peterwolfe

                      Thanks for your response. In fact I AM experiencing issues. Asus lists two drivers for the VGA card, both from Intel:

                       

                      Version V23.20.16.4901.02 2018/03/30 316.6 MBytes

                      Intel Graphics Driver

                       

                      Version V22.20.16.4836.04 2018/02/05 281.21 MBytes

                      Intel Graphics Driver

                       

                      The most updated one ( .6205 from Intel directly) is rejected at install time as noted above.

                       

                      I installed the .4901 version but the driver ended up disabled after installation and the display did not operate correctly.

                       

                      I installed the older .4836 which operates correctly.

                       

                      This then leaves me stuck with no upgrade option for the driver. Help?!

                      • 8. Re: i7-8550U supported by 24.20.100.6025
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello peterwolfe, 

                        In this case, I would like you to try these steps below to do a clean install of the graphics driver provided by your system manufacturer first. 

                        1. Disconnect your unit from the internet.
                        2.Please uninstall both the Intel Graphics driver and the Intel Display audio driver. To do this, please follow the steps on the link below under these sections: 
                        -Uninstalling the Intel Graphics Driver via the Device Manager Method

                        -Uninstalling the Intel® Display Audio Driver or the Intel® HDMI Audio Driver via the Device Manager Method.
                        https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html

                        3.Restart your computer. Please go to Device Manager and check if Windows installed another version of the graphics driver. If it does, please remove it and restart your computer one more time. Repeat the process until you get the Microsoft Basic Display Adapter.

                        4.Once you do, please proceed with the clean install of the latest graphics driver version provided by your computer manufacturer:

                        Version V23.20.16.4901.02 2018/03/30 316.6 MBytes
                        Intel Graphics Driver.

                        5.Once the latest driver has been installed, you may enable the internet connection again.

                        Please let me know if these steps resolve the issue. 

                        Wanner G.