This message was posted on behalf of Intel Corporation
Thank you for joining the Intel Community Support.
I would like to gather basic system information. Please scan it using the DxDiag tool. Follow the steps below:
1. In the keyboard, press WinLogo key + R.
2. In the Run box please type dxdiag and hit Enter.
3. Click on Save All Information (save it in your desktop).
4. Attach the report to this thread.