3 Replies Latest reply on May 14, 2018 1:18 PM by Intel Corporation

    Intel® RealSense™ Depth Camera Manager, doesn't install correctly

    copester

      After reading

      Workaround 1 for Windows* 10 Creators Update Builds 15063 Malfunction with Intel® RealSense™ SR300 Camera Driver

      Posted by Jesus Garcia in Intel® RealSense Community on Apr 7, 2017 2:53:00 PM

       

      I have the same problem with the SR300 camera that came preinstalled in my HP Pavilion All-in-One PC.  I purchased the PC in November 2017.  The SR300 camera worked fine until I installed the Windows Creator update in January 2017.  Subsequent updates to Windows haven't solved the problem (I am currently running Win10 Home Ver. 1803, build 17134.48.

       

      HP has not provided any updates in their support site for the PC.  They are blaming Windows for the problem, as expected.

       

      Attached are the error log files.

       

      Can anybody provide a workaround?  Right now my camera, less than 7 months old, is useless.

       

      Thanks!