Hello, Ireeb. Thank you very much for contacting the Intel Communities Team. I will be more than happy to assist you.
In order for me to assist you better, please provide me with a DxDiag* report. Please follow these steps to generate it:1. In the keyboard, press WinLogo key + R.2. In the Run box please type dxdiag and hit Enter.
3. Click on Save All Information (save it to your desktop).
4. Attach the .txt file that was generated. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
Furthermore, please provide me with an Intel® Graphics Report while the monitor is connected to the computer. Also, I would like to know which type of cable and ports you are using to achieve the connection between the monitor and the computer? And, may please have the model of the monitor? Additionally, have you tried to update the BIOS of the system? And, are there any drivers provided by your monitor manufacturer that you can install?
Hello and thanks for your message,
Sorry, I almost forgot about this, thanks for reminding me.
I have attached the requested reports to this message.
The monitor is a Yakumo TFT 17 (780), connected via VGA.
(Yes I am aware that that's a very old screen, and I have never seen this brand before, but on her previous PC it worked just fine and it's usually good enough for my grandmother's purposes )
I didn't run a BIOS updates yet, and I would prefer to do so only if everything else fails.
Thanks again for your help!
- Noah B.
Hello, Ireeb. Thank you very much for your reply and the information provided.
By checking the attached documents, I can see that your graphics drivers are outdated. Please download the latest graphics drivers (4885) by clicking here and, in order to complete the installation, please follow this guide: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html
Please be aware that the driver I am sharing with you is a generic driver from Intel® and some features of it might not be available for your machine, we always recommend verifying if there is any update with the manufacturer of the computer. Nevertheless, we can try to perform this troubleshooting step.
Please make sure as well that Windows* is up to date.
Let us know how it goes.