7 Replies Latest reply on May 10, 2018 11:18 AM by Intel Corporation

    Optane and HDD incompatibility Iron Wolf

    Kaellis

      Hello

      I recently installed a 32GB Optane cache on my system

       

       

      However, when my Iron Wolf HDD (HDD for NAS) is plugged in, the system won't boot.

      The system normally works with optane disabled or by disconnecting the HDD and leaving optane enabled.

       

       

      HDD has no problems, smart test and surface test OK.

      Is this a problem with the HDD firmware? do I have to change HDD?

       

       

      PS I own a Hitachi 1Tb disk and a 3Tb barracuda seagate which are perfectly recognized.

      Thank you in advance

        • 1. Re: Optane and HDD incompatibility Iron Wolf
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Kaellis,

          Thank you for contacting our support community. We understand your situation regarding the Intel® Optane™ Memory. 

          In order to better understand your situation, could you please provide the following information: 

          *Brand and model of your motherboard. 
          *Please let us know the specific M.2 port that your Intel® Optane™ Memory is connected to the motherboard. Also, let us know the specific SATA ports that are in use now and specify the SATA port that you are trying to connect the  Iron Wolf* HDD.

          We look forward to hearing back from you.

          Regards,
          Junior M.

          • 2. Re: Optane and HDD incompatibility Iron Wolf
            Kaellis

            Hello,

             

            So my motherboard is an MSI B360 Gaming Pro carbon My optane is connected to the M2 2 port on my motherboard, the only one compatible with optane.

             

            I thought for a while it was because I had a hard drive connected to the sata 2 port, but even unplugging this device didn't solve the problem.

             

            My iron Wolf HDD is connected to sata port 5

            • 3. Re: Optane and HDD incompatibility Iron Wolf
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Kaellis,

              Thanks for the information provided. 

              Could you please provide the following information: 

              *Please attach screenshots of disk management. 
              *Please provide the Optane(TM) logs located here:  C:\Users\[your user name]\Intel\Logs
              *
              Please provide the system information by using the Intel® System Support Utility for Windows*:
              1- Go to: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.
              2- When finished downloading it, open it.
              3- Mark the box "Everything" and then click "Scan.
              4- When finish scanning, click "Next."
              5- Click on "Save."
              6-Attach the file when replying. 

              We look forward to hearing back from you.

              Regards,
              Junior M.
               

              • 4. Re: Optane and HDD incompatibility Iron Wolf
                Kaellis

                I solved my problem, I disconnected all SATA ports and tested 1 by 1.

                 

                Obviously my problem came from an external sata port, when this one is plugged in, the motherboard refuses to boot if Optane is associated with a disk.

                 

                I have absolutely no idea why, after I never use this port, I just unplugged it and everything works perfectly.

                Thanks for your help

                • 5. Re: Optane and HDD incompatibility Iron Wolf
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi Kaellis, 

                  We are glad to know that your situation has been resolved.  

                  It seems that your situation was related to lane sharing issues. This is a limitation that your motherboard has. You can check the information in the user guide  Page 16 Storage section and also Page 31.

                  Please let us know if there is something else we can assist you with. 

                  NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

                  Regards, 
                  Junior M. 

                  • 6. Re: Optane and HDD incompatibility Iron Wolf
                    Kaellis

                    Thanks for your help

                     

                    There's one thing I don't understand, Channel sharing only concerns M2 ports connected to an SATA M2 SSD, right?

                     

                    But the optane is PCI Nvme, so it's not normally concerned with channel sharing problems?

                    • 7. Re: Optane and HDD incompatibility Iron Wolf
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi Kaellis,

                      Thanks for the reply. 

                      Checking the information you are correct. However, since the issue was resolved by changing the ports, we recommend you to check with the motherboard manufacturer in order to check what could be the root of the situation since it seems to be related to something else. 

                      NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

                      Regards, 
                      Junior M.