5 Replies Latest reply on May 6, 2018 11:39 AM by aluethy

    external hp monitor 2159v can not be activated after latest windows 10 update

    aluethy

      Please advise if you have a solution. thks.

        • 1. Re: external hp monitor 2159v can not be activated after latest windows 10 update
          Al Hill

          Why is this an Intel issue?  HP made the monitor, Microsoft made the OS update.  Check with them, or provide a lot more information as to why this is an Intel issue.

           

          Doc

          • 2. Re: external hp monitor 2159v can not be activated after latest windows 10 update
            aluethy

            Hello Al

             

            Sorry about not be more specific in the beginning. All parameters for connected Displays could be adjusted (before the Windows 10 update was made) in Intel HD Graphics 620. Actually I can not open Intel Driver and Support Assistant anymore. I have asked Acer and Microsoft community and have so far not got reply for this issue. In the meanwhile I tried to get back to the previous installed Windows 10 and it works! I really not want to bother you and waiste your time. What you think about?

             

            best regards from switzerland

             

            Andreas

             

             

            Computer

            Acer Aspire E5-575
            System ManufacturerAcer
            System ModelAspire E5-575
            System TypeMobile
            Motherboard ManufacturerAcer
            Motherboard ProductIronman_SK 
            BIOS VersionUNKNOWN
            SMBIOS Version3.0
            Secure BootOn

            Operating System

            Microsoft Windows 10 Home (64-Bit)
            Version1709
            OS Build10.0.16299
            Build Branchrs3_release_svc_escrow_im
            LocaleDeutsch (Deutschland)
            Windows DirectoryC:\WINDOWS
            System DirectoryC:\WINDOWS\system32
            .NET Framework Versions2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 3.5.30729.5003, 4.0.0.0, 4.7.02556
            Default Internet BrowserInternet Explorer 11.402.16299.0
            Installed Internet BrowsersInternet Explorer 11.402.16299.0

            Processor

            Intel® Core™ i5-7200U CPU @ 2.50GHz
            ManufacturerGenuineIntel
            DescriptionIntel64 Family 6 Model 142 Stepping 9
            Architecturex64
            # of Cores2
            # of Threads4
            Current Clock Speed2600 MHz
            Current Voltage9.
            Level 2 Cache512 Kb
            Level 3 Cache3072 Kb
            Processor IdBFEBFBFF000806E9
            AvailabilityRunning at full power

            Graphics

            Intel® HD Graphics 620
            Adapter CompatibilityIntel Corporation
            Video ProcessorIntel® HD Graphics Family
            Resolution1366 x 768
            Bits Per Pixel32
            Number of Colors4294967296
            Refresh Rate - Current60 Hz
            Refresh Rate - Maximum60 Hz
            Refresh Rate - Minimum60 Hz
            Driver ProviderIntel Corporation
            Driver Version23.20.16.4901
            Driver Date18.12.2017
            Adapter DAC TypeInternal
            Adapter RAM1,00 GB
            AvailabilityRunning at full power
            StatusThis device is working properly.
            LocationPCI bus 0, device 2, function 0
            Device IdPCI\VEN_8086&DEV_5916&SUBSYS_10941025&REV_02\3&11583659&0&10

            Audio

            Realtek High Definition Audio
            Driver ProviderRealtek Semiconductor Corp.
            Driver Version6.0.1.8205
            Driver Date07.04.2017
            Device IdHDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251094&REV_1000\4&37380CD4&0&0001
            Intel® Display-Audio
            Driver ProviderIntel® Corporation
            Driver Version10.24.0.1
            Driver Date26.10.2017
            Device IdHDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&37380CD4&0&0201

            Networking and I/O

            Qualcomm Atheros QCA9377 Wireless Network Adapter
            ManufacturerQualcomm Atheros Communications Inc.
            AvailabilityRunning at full power
            StatusThis device is working properly.
            InstalledTrue
            MAC Address3C:A0:67:6B:80:F3
            Service NameQcamain10x64
            Driver ProviderQualcomm Atheros Communications Inc.
            Driver Version12.0.0.448
            Driver Date11.01.2017
            Device IdPCI\VEN_168C&DEV_0042&SUBSYS_08A611AD&REV_31\4&2977DF83&0&00EA
            Realtek PCIe GBE Family Controller
            ManufacturerRealtek
            AvailabilityRunning at full power
            StatusThis device is working properly.
            InstalledTrue
            MAC AddressA8:1E:84:6E:D3:31
            Service Namert640x64
            Driver ProviderRealtek
            Driver Version10.16.323.2017
            Driver Date23.03.2017
            Device IdPCI\VEN_10EC&DEV_8168&SUBSYS_10941025&REV_12\4&14089710&0&01EB
            Kaspersky Security Data Escort Adapter
            ManufacturerKaspersky Security Data Escort Provider
            AvailabilityRunning at full power
            StatusThis device is working properly.
            InstalledTrue
            MAC Address00:FF:A3:A7:76:AE
            Service Namekltap
            Driver ProviderKaspersky Security Data Escort Provider
            Driver Version9.0.0.21
            Driver Date11.05.2014
            Device IdROOT\NET\0000

            Memory

            16 GB
            Physical Memory - Total16 GB
            Physical Memory - Available10,76 GB
            Virtual Memory - Total18,30 GB
            Virtual Memory - Available12,97 GB
            Page FileC:\pagefile.sys
            Page File Space2,38 GB

            Storage

            WDC WD10JPVX-22JC3T0
            Capacity931,51 GB
            Firmware Version01.01A01
            Serial Number  WD-WXM1A561FP4X
            Partitions3
            Driver ProviderMicrosoft
            Driver Version10.0.16299.371
            Driver Date21.06.2006
            Device IdSCSI\DISK&VEN_WDC&PROD_WD10JPVX-22JC3T0\4&392C8964&0&000000
            C:
            File SystemNTFS
            CompressedFalse
            Capacity930,40 GB
            Free Space674,18 GB
            WD Elements 25A2 USB Device
            Capacity931,48 GB
            Firmware Version1019
            Serial NumberWXP1EB65VX9W 
            Partitions1
            Driver ProviderMicrosoft
            Driver Version10.0.16299.371
            Driver Date21.06.2006
            Device IdUSBSTOR\DISK&VEN_WD&PROD_ELEMENTS_25A2&REV_1019\575850314542363556583957&0
            D:
            File SystemNTFS
            CompressedFalse
            Capacity931,48 GB
            Free Space63,66 GB
            • 3. Re: external hp monitor 2159v can not be activated after latest windows 10 update
              Al Hill

              Here are the latest drivers via direct download:  Downloads for Intel® HD Graphics 620

               

              Note that your drivers from acer may be customized.  Using the intel generic driver may cause a lack of functionality.  If you have dual graphics, I would certainly make sure I tried Acer first.

               

              Doc

              1 of 1 people found this helpful
              • 4. Re: external hp monitor 2159v can not be activated after latest windows 10 update
                N.Scott.Pearson

                As for Intel Driver and Support Assistant, after upgrading Windows, completely uninstall the current version and then install the latest version from scratch.

                 

                Hope this helps,

                ...S

                • 5. Re: external hp monitor 2159v can not be activated after latest windows 10 update
                  aluethy

                  Thks. for your Input. Waiting for Acer make sense.