1 2 Previous Next 16 Replies Latest reply on Jun 19, 2018 3:16 PM by mb735

    Uninstalling/reinstalling proper RST version

    mb735

      Hello all - I hope this is the right forum for my question. I am not an expert user.

       

      I have a Dell Latitude E7440, running Windows 10 after recently updating from Windows 7. My basic system information is below.

       

      Recently, after being prompted by a third-party software update utility (not Dell's driver update utility), I updated my Rapid Storage Technology package to the latest version (16.0.2.1086) directly from the Intel site (not through Dell).

       

      I realized shortly thereafter that this was probably a mistake. The Dell site for my device specifically identifies an older version -- 14.8.1.1043,A14, which I believe is what I was running before -- as the right one for my somewhat older system. While I haven't noticed any obvious problems with my system yet, I'm concerned about instability or other potential issues.

       

      I therefore attempted to reinstall the older driver directly from the Dell site, hoping that it would roll back the driver to the original version. The wizard reported a successful installation, but it did not appear to remove the new version from my system, and I don't see any evidence that the original driver is in use now. I've repeated that several times, always with the same result.

       

      I then tried uninstalling Rapid Storage Technology 16.0.2.1086 directly, using the Programs/Features function, with the idea of trying to reinstall the old driver after uninstalling the new one. It stopped short of removing the driver, saying it was in use and that proceeding would risk destroying data on my SSD. It *did* remove the RST interface, so that it no longer shows up as an installed program.

       

      Can anyone guide me as to how to proceed from here? I'm not sure whether the new driver is even functioning anymore, whether it is safe to stick with the newer version, or -- if I need to go back to the original RST 14.8.1.1043, A14 -- how to go about rolling it back.

       

      Apologies for my lack of expertise, and thank you in advance!

       

      -----------------------

       

      # SSU Scan Information

      Scan Info:

      Version:"2.5.0.12"

      Date:"05/03/2018"

      Time:"00:00:16.0547260"

       

       

       

      Computer:

                BaseBoard Manufacturer:"Dell Inc."

                BIOS Mode:"Legacy"

                BIOS Version/Date:"Dell Inc. A25 , 02/01/2018 12:00 AM"

                CD or DVD:"Not Available"

                Embedded Controller Version:"255.255"

                Platform Role:"Mobile"

                Processor:"Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz , GenuineIntel"

                Secure Boot State:"Not Available"

                SMBIOS Version:"2.7"

                Sound Card:"Realtek High Definition Audio"

                System Manufacturer:"Dell Inc."

                System Model:"Latitude E7440"

                System SKU:"05CB"

                System Type:"x64-based PC"

      - "Processor"

                     - "Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"

                          Architecture:"x64"

                          ATPO:"Not Available"

                          Availability:"Running or Full Power"

                          Caption:"Intel64 Family 6 Model 69 Stepping 1"

                          - "Chipset Name":"Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"

                               Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+4600U+CPU+"

                          CPU Speed:"2.70 GHz"

                          Current Voltage:"1.8 volts"

                          Driver:"Not Available"

                          Driver Date:"04/21/2009 12:00 AM"

                          Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"

                          Driver Provider:"Microsoft"

                          Driver Version:"10.0.17134.1"

                          Ext. Family:"Not Available"

                          Family:"Intel Core™ i7-2760QM"

                          FPO:"Not Available"

                          INF:"cpu.inf"

                          INF Section:"IntelPPM_Inst.NT"

                          Install Date:"Not Available"

                          Last Error Code:"Not Available"

                          Level 1 Cache:"2 x 128 KB"

                          Level 2 Cache:"2 x 512 KB"

                          Level 3 Cache:"4 MB"

                          Load:"10%"

                          Manufacturer:"GenuineIntel"

                          Model:"69"

                          Name:"Intel(R) Core(TM) i7-4600U CPU @ 2.10GHz"

                          Number of Cores:"2"

                          Number of Cores Enabled:"2"

                          Number of Logical Processors:"4"

                          Part Number:"Fill By OEM"

                          Power Management Capabilities:"Not Available"

                          Power Management Supported:"No"

                          Processor ID:"BFEBFBFF00040651"

                          Revision:"17665"

                          Serial Number:"Not Available"

                          Service Name:"intelppm"

                          Status:"OK"

                          Stepping:"1"

                          Version:"Not Available"

                - "Storage"

                     - "SAMSUNG SSD SM841 mSATA 128GB"

                          Capablities:"Random Access, Supports Writing, SMART Notification"

                          Caption:"SAMSUNG SSD SM841 mSATA 128GB"

                          Cylinder - Total:"15566"

                          Description:"Disk drive"

                          Driver:"Not Available"

                          Driver Date:"06/21/2006 12:00 AM"

                          Driver Version:"10.0.17134.1"

                          Error Code:"Device is working properly"

                          Firmware Revision:"DXM43D0Q"

                          Heads - Total:"255"

                          Index:"0"

                          INF:"disk.inf"

                          Install Date:"Not Available"

                          Interface Type:"SCSI"

                          Manufacturer:"(Standard disk drives)"

                          Model:"SAMSUNG SSD SM841 mSATA 128GB"

                          Name:"\\.\PHYSICALDRIVE0"

                          Partitions:"2"

                          Physical Sector Size:"512"

                          PNP Device ID:"SCSI\DISK&VEN_SAMSUNG&PROD_SSD\4&27971287&0&000100"

                          Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                          SCSI Bus:"0"

                          SCSI LUN:"0"

                          SCSI Port:"0"

                          Sectors - Per Track:"63"

                          Sectors - Total:"250067790"

                          Serial Number:"S130NYAD800891"

                          Size:"119.24 GB"

                          Size – Available:"5.83 GB"

                          SMART Attributes:"Self-Test: 15 minutes, OK, Short Self-Test: 2 minutes, OK"

                          Status:"OK"

                          Tracks - Per Cylinder:"255"

                          Tracks - Total:"3969330"

                          - "C:"

                               Availability:"Not Available"

                               Caption:"C:"

                               Compression Method:"Not Compressed"

                               Description:"Local Fixed Disk"

                               File System:"NTFS"

                               Name:"OSDisk"

                               Serial Number:"C6DB0B6C"

                               Size:"105.57 GB"

                               Size – Available:"5.83 GB"

                               Status:"Not Available"

                               Volume Dirty:"No"

                          - "SMART"

                               0x05  Reallocated Sector Count:0:"10"

                               0x0C  Power Cycle Count:2203:"0"

                               0xAF  Power Loss Protection Failure:0:"10"

                               0xB0  Erase Fail Count (chip):0:"10"

                               0xB1  Wear Range Delta:1388:"5"

                               0xB3  Used Reserved Block Count Total:0:"10"

                               0xB4  Unused Reserved Block Count Total:4576:"10"

                               0xB5  Program Fail Count Total:0:"10"

                               0xB6  Erase Fail Count:0:"10"

                               0xBB  Uncorrectable Error Count:0:"0"

                               0xC3  Hardware ECC Recovered:0:"0"

                               0xF1  Total LBAs Written:46718008217:"0"

                               0xF2  Total LBAs Read:100444707458:"0"

      .

      14.8.1.1043 ,A14

        • 1. Re: Uninstalling/reinstalling proper RST version
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello, mb735. Thank you very much for taking the time to reach the Intel Communities Team. I will do my best to assist you further.

          Basically, the Intel® Rapid Storage Technology (Intel® RST) version provided by your system manufacturer (14.8.1.1043 ,A14) has been modified and optimized for your system nonetheless, you should not have any problem if you use the RST provided by Intel® (version 16.0.2.1086). If you are not having any issues with the 16.0.2.1086 version, there is no need to go back to the DELL* version but, if you find any issues, you can rollback to the 14.8.1.1043,A14 version.

          Here is the link for the Intel® RST 16.0.2.1086: https://downloadcenter.intel.com/download/27681/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005
          Here is the link for the Intel® RST 14.8.1.1043 ,A14: https://downloads.dell.com/FOLDER03476708M/1/Serial-ATA_Driver_YN1KH_WN64_14.8.1.1043_A14.EXE


          Antony S.

          • 2. Re: Uninstalling/reinstalling proper RST version
            mb735

            Hi Antony. Thanks very much for your helpful (and reassuring) reply.

             

            I have not noticed any problems related to the RST issue. I nonetheless tried to reinstall RST 14.8.1.1043,A14 using the link you provided me, which I believe was the same EXE I had used several times before (before your reply, when I found it via the Dell site). However - like before - I'm not entirely confident that these reinstallations "took".

             

            Can you advise me on how to verify which version - IF any! - is actually in use on my system now?

             

            Thanks again,

            Miles

            • 3. Re: Uninstalling/reinstalling proper RST version
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Thank you very much for your reply, mb735

              For you to verify the version of the Intel® Rapid Storage Technology you have installed go to the "Help" tab on the Intel® RST interface and on the pop-up, click on about. You should be able to see the version of the software on the bottom right corner.


              Antony S.

              • 4. Re: Uninstalling/reinstalling proper RST version
                mb735

                Thanks, Antony. The problem is that the interface itself is no longer installed; I uninstalled it (from the Control Panel) earlier, when I was originally trying to roll back from v16 to v14.

                 

                So right now I do not have a executable RST application installed.

                 

                Whenever I try to reinstall the v14 (from the link you sent me, for example), it reports that the installation was successful, but it does not install an interface. I'm assuming it's just a driver. How, then, to reinstall the interface that goes along with the v14 driver?

                 

                This is why I am not sure whether RST is actually functioning now on my machine in any way. Can it function as a driver in the absence of the interface?

                 

                MBB

                • 5. Re: Uninstalling/reinstalling proper RST version
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello, mb735. Thank you for your response.

                   The v14 version is the Intel® RST provided by your mainboard manufacturer, this should install the software itself. If you are not able to see the RST interface after installing the DELL* version, try installing the 16.0.2.1086 version I attached above.


                  Antony S.

                  • 6. Re: Uninstalling/reinstalling proper RST version
                    mb735

                    Antony,

                     

                    I was unable to reinstall the v14 RST software via the Dell link you sent me, so I took your advice and (re-)installed the v16 software from Intel. It installed and appears to be running normally, but I did get a popup at the end of installation with an error notification: "Unable to inject the driver into Windows Recovery partition". I've pasted it in below for your reference. (I got the same popup the first time I installed the v16 RST, before I contacted Intel, and it's one of the things that concerned me at the time.)

                     

                    Is this something that needs to be addressed, and if so, how can that be done?

                     

                    I appreciate your ongoing help.

                     

                    error.png

                    • 7. Re: Uninstalling/reinstalling proper RST version
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello, mb735. Thank you for the update.

                      Do you have an Intel® Optane™ memory installed on your system? If so, please provide me with the model of it.


                      Antony S.

                      • 8. Re: Uninstalling/reinstalling proper RST version
                        mb735

                        Hi Antony,

                         

                        No, I don't think I have Optane memory on my system. It is a notebook with an internal SSD, and the system predates the introduction of Optane.

                        • 9. Re: Uninstalling/reinstalling proper RST version
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Thank you very much for replying back, mb735.

                          Please try this link: https://downloadmirror.intel.com/27681/eng/SetupRST.exe
                          Uninstall the current version of RST on your computer and then install the .exe of the link attached.


                          Antony S.

                          • 10. Re: Uninstalling/reinstalling proper RST version
                            mb735

                            Thanks for your reply, Antony.

                             

                            I followed the instructions in your last message. When I did so, the pattern was the same as it has been in the past, as detailed below.

                             

                            1. I uninstalled RST software using the Control Panel. It appears to have successfully uninstalled the software, but not the driver itself, as confirmed by the following pop-up I received at the beginning of the procedure:

                             

                            cannot uninstall driver.png

                             

                             

                            2. I then reinstalled RST using the link you provided. Once again, the following pop-up appeared:

                             

                            error.png

                             

                             

                            Thanks,

                            mb735

                            • 11. Re: Uninstalling/reinstalling proper RST version
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hello, mb735. Thank you for informing about this.

                              Let's try installing the 15.9 version of Intel® RST. Here is the download link: https://downloadmirror.intel.com/27400/eng/SetupRST.exe
                              Please make sure you uninstall RST from Program and Features, restart the computer and then install the new version.


                              Antony S.

                              • 12. Re: Uninstalling/reinstalling proper RST version
                                mb735

                                Thanks, Antony. I followed your instructions and uninstalled the v16 RST, restarted the computer, and then installed the v.15.9 RST from your link.

                                 

                                The results were the same.

                                 

                                - Before the v16 uninstall, I received the notification that only the interface software -- not the driver itself -- could be uninstalled.

                                 

                                - After the v15 install, I received the same pop-up notification:

                                 

                                error.png

                                 

                                Otherwise, the computer still appears to be functioning normally.

                                 

                                mb735

                                • 13. Re: Uninstalling/reinstalling proper RST version
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Thank you very much for your response, mb735

                                  When you install the Intel® RST version from your system manufacturer, do you have the same message?
                                  Here is the download link: https://downloads.dell.com/FOLDER03476708M/1/Serial-ATA_Driver_YN1KH_WN64_14.8.1.1043_A14.EXE


                                  Antony S.

                                  • 14. Re: Uninstalling/reinstalling proper RST version
                                    mb735

                                    Antony,

                                     

                                    No. When I reinstall the Dell v14 version, I am first notified that the installation was a success:

                                     

                                    v14 success.png

                                     

                                    v14 success 2.png

                                     

                                    However, when I then open the RST software and check on what version is running, it reports that the previous version is still installed:

                                     

                                    RST version screen.png

                                     

                                    Note that, as discussed earlier in this thread, the Dell RST v14 link does not appear to install the v14 RST *software*. It only installs the v14 RST *drivers* -- or at least it says it does.

                                     

                                    So when I attempt to check on the version using the RST software, it still says I'm using the v15 that was previously installed.

                                     

                                    I wondered if that was because the "v15" refers only to the software, and not to the driver, in which case the v14 driver itself might still have been successfully rolled back when I performed the installation from the Dell link.

                                     

                                    BUT when I look at my device manager for corroboration, it tells me that the driver for my drive is still the v15 version! (See below.) That suggests that the v14 driver was never reinstalled after all, even though the installation was reported to have been successful:

                                    device manager.png

                                     

                                    This is the same pattern that occurred before, when I was trying to resolve this uncertainty myself, and it's precisely why I became doubtful that the Dell v14 link was actually reinstalling the old driver.

                                     

                                    Here, by the way, is the log for the v14 installation file. I have no idea if it tells us anything useful, but I do note that there is an entry saying that the "Local System/Model" is *not* compatible with this package.

                                     

                                    [05/02/18 14:09:32]   Update Package Execution Started

                                    [05/02/18 14:09:32]   Original command line: "C:\ProgramData\PCDr\6875\Drivers\Serial-ATA_Driver_YN1KH_WN64_14.8.1.1043_A14.EXE" /s

                                    [05/02/18 14:09:32]   DUP Framework EXE Version: 3.4.1.76

                                    [05/02/18 14:09:32]   DUP Release: YN1KHA14

                                    [05/02/18 14:09:32]   Initializing framework...

                                    [05/02/18 14:09:32]   User Command: unattended

                                    [05/02/18 14:09:32]   DUP Capabilities Value: 35651583 (0x21FFFFF)

                                    [05/02/18 14:09:32]   DUP Vendor Software Version: 14.8.1.1043

                                    [05/02/18 14:09:32]   System ID:  05CB

                                    [05/02/18 14:09:32]   System model description:  Latitude E7440

                                    [05/02/18 14:09:32]   Local System/Model Compatible with this Package? No

                                    [05/02/18 14:09:32]   Local System OS Version: 10.0.0.0

                                    [05/02/18 14:09:32]   OS Compatible with this Package? Yes

                                    [05/02/18 14:09:32]   Local System OS Language: EN

                                    [05/02/18 14:09:32]   Language Compatible with this Package? Yes

                                    [05/02/18 14:09:32]   Extraction-miniunz path: C:\PROGRA~3\dell\drivers\SERIAL~1.104\miniunz.exe

                                    [05/02/18 14:09:32]   Extraction-arguments:  -x C:\PROGRA~3\PCDr\6875\Drivers\SERIAL~1.EXE -o -d C:\PROGRA~3\dell\drivers\SERIAL~1.104

                                    [05/02/18 14:09:33]   Extraction-GetExitCode: 0

                                    [05/02/18 14:09:33]   Identified Behavior : unattended

                                    [05/02/18 14:09:33]   Temporary payload log file name: C:\ProgramData\dell\drivers\Serial-ATA_Driver_YN1KH_WN64_14.8.1.1043_A14\DUPCB93.tmp

                                    [05/02/18 14:09:33]   Translated Command Line : dpInstScript-x64.bat /q /l C:\ProgramData\dell\drivers\Serial-ATA_Driver_YN1KH_WN64_14.8.1.1043_A14\DUPCB93.tmp

                                    [05/02/18 14:09:33]   Path : C:\ProgramData\dell\drivers\Serial-ATA_Driver_YN1KH_WN64_14.8.1.1043_A14

                                    [05/02/18 14:09:33]   Identified Behavior : unattended

                                    [05/02/18 14:09:36]   Append Vendor Software Log: C:\ProgramData\dell\drivers\Serial-ATA_Driver_YN1KH_WN64_14.8.1.1043_A14\DUPCB93.tmp

                                    [05/02/18 14:09:36]  
                                    --- Start of Vendor Software Log ---

                                    [05/02/18 14:09:36]  
                                    --- End of Vendor Software Log ---

                                    [05/02/18 14:09:36]   Vendor Software Return Code: 0

                                    [05/02/18 14:09:36]   Name of Exit Code: SUCCESS

                                    [05/02/18 14:09:36]   Exit Code set to: 0 (0x0)

                                    [05/02/18 14:09:36]   Result: SUCCESS

                                    [05/02/18 14:09:36]   Name of Exit Code: SUCCESS

                                    [05/02/18 14:09:36]   Execution terminated at date-time 05/02/18 14:09:36

                                    [05/02/18 14:09:36]   ######

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