4 Replies Latest reply on May 9, 2018 1:30 PM by Intel Corporation

    Como subir la memoria de video dedicada, windows 8.1

    StGaara

      Hola, algunos juegos no me funcionan por falta de memoria de video, me dice que tengo 64mb pero creo k mi tarjeta da para mucho mas. Tengo entendido que el fabricante puede tener unos drivers para configurar eso y que mediante la BIOS no me deja. Dejo datos de mi pc y gracias de antemano.

      Operating System

      Operating System: Microsoft Windows 8.1(6.3.9600 Build 9600)

      Physical Memory (Installed): 8 GB

      Processor: Intel(R) Celeron(R) CPU  N2940  @ 1.83GHz

      System Type: x64-based PC

      Total Installed Updates: 337 Updates - See Detailed View for more information

      Display Information

      Display Adapter(s): Intel(R) HD Graphics 10.18.10.3910

      Motherboard Information

      System Manufacturer: Acer

      System Model: EA70_BM

      Network Information

      Network Adapter(s): Dispositivo Bluetooth (Red de área personal) 6.3.9600.18756

      Realtek PCIe GBE Family Controller #2 8.32.508.2014

      Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC 2012.15.502.2014

      Disk(s): WDC WD10JPVX-22JC3T0 617,47 GB (available) 6.3.9600.18758

        • 1. Re: Como subir la memoria de video dedicada, windows 8.1
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello StGaara,

          Thank you for joining the Intel Community Support.

          Increasing your dedicated video memory may impact your system negatively and it is usually configured by computer manufacturers.

          What you need to keep in mind is that the maximum amount of graphics memory depends on the available system memory, BIOS, and system settings. It is also limited by your processor; the Intel® HD graphics driver will also allocate the video memory automatically depending on various factors.  Please check the table under the following section: What is the maximum amount of graphics memory or video memory my computer can use?

          https://www.intel.com/content/www/us/en/support/articles/000005539/graphics-drivers.html?_ga=2.120496833.896630873.1525370747-1800354999.1520353409

          In addition, computer manufacturers can add customizations and make changes that may limit or reduce the graphics memory reported by your system. You may be able to change the amount of graphics memory from the BIOS, but you need to check if the settings is available for you to modify it and probably get support from your system manufacturer.

          I am including another thread that provides additional information about this issue.
          https://communities.intel.com/message/527245#527245

          Wanner G. 

          • 2. Re: Como subir la memoria de video dedicada, windows 8.1
            StGaara

            Hola de nuevo!

            MI memoria grafica no aparece en la tabla que me pusiste, tengo entendido que es Intel HD Graphics Valley View pero no me da mas información el pc.

            Segun la informacion del xdiag mi memoria alcanza los 1728 MB pero solo tiene dedicada 64MB que realmente es muy poco.

            Mediante BIOS no me permite modificar. El fabricante me recomendó contactar con el proveedor de la gráfica, en mi caso Intel.

            Dejo una copia del xdiag:

            ---------------

            Display Devices

            ---------------

                      Card name: Intel(R) HD Graphics

                   Manufacturer: Intel Corporation

                      Chip type: Intel(R) HD Graphics

                       DAC type: Internal

                    Device Type: Full Device

                     Device Key: Enum\PCI\VEN_8086&DEV_0F31&SUBSYS_09391025&REV_0E

                 Display Memory: 1792 MB

               Dedicated Memory: 64 MB

                  Shared Memory: 1728 MB

                   Current Mode: 1600 x 900 (32 bit) (60Hz)

                   Monitor Name: Generic PnP Monitor

                  Monitor Model: unknown

                     Monitor Id: AUO119E

                    Native Mode: 1600 x 900(p) (60.062Hz)

                    Output Type: Internal

                    Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

            Driver File Version: 10.18.0010.3910 (English)

                 Driver Version: 10.18.10.3910

                    DDI Version: 11

                 Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

                   Driver Model: WDDM 1.3

            Graphics Preemption: DMA

            Compute Preemption: Thread group

                       Miracast: Supported

            Hybrid Graphics GPU: Integrated

                 Power P-states: Not Supported

              Driver Attributes: Final Retail

             

            Gracias de antemano

            • 3. Re: Como subir la memoria de video dedicada, windows 8.1
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello StGaara,

              Thank you for your response. 

              I would like to add that in your case the graphics memory is limited by the processor. Because the processor does not have a dedicated memory chip embedded, it uses your system memory, which is the shared memory you get on the report. Having said that, the maximum shared memory your graphics controller can get is 1728 MB.

              Wanner G. 

              • 4. Re: Como subir la memoria de video dedicada, windows 8.1
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello StGaara,

                I am writing to follow up on your request. 

                Please let us know if you need any further help. 

                Wanner G.