3 Replies Latest reply on May 3, 2018 4:20 PM by Intel Corporation

    Intel HD 4600 screen tearing/flickering after updating to Windows 10 April Update

    UnluckyGod

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      Screen flickering/tearing in games. Ghosting/blurry effect appears in Fortnite

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Dell Optiplex 3020MT

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      No

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      EFP

      How much memory [RAM] in the system (see note2 below).

      8GB

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      DP

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Pro 64-bit Build 17134

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

       

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      20.19.15.4624

      SW or Apps version used to replicate the issue.

      StarCraft: Remastered, Fortnite

      Configurations

      Single display, clone, or extended (see note2 below).

      Single

      Display resolution & refresh rate setting of each display (see note2 below).

      1600x900@60hz

      AC or DC mode, i.e. is power cable plugged in or not?

      Yes

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Update Windows 10 April Update
      2. Use any Intel HD Graphics driver (20.19.15.4624, 15.40.37.4835, 15.40.26.4474)
      3. Launch Fortnite and you will see massive screen flickering during Loading screen
      4. During Fortnite in-game, you will experience ghosting/blurry effect even when your frame rate is over 30 FPS
      5. When launching Starcraft: Remastered, there are some minimal screen tearing/flickering near the cursor

      ...

       

      I tried 3 drivers I mentioned in "How to repro" and all 3 drivers have same issue.