4 Replies Latest reply on May 9, 2018 3:08 PM by Intel Corporation

    HD Graphics 530

    Shika93

      I've got an HP Omen with integrated graphic card HP Graphics 360 and a nVidia 950M. I tried to update the drivers of the HP one downloading from this page, but the installation stops saying that this driver it is not compatible. Even if the page from where I took the drivers is the one dedicated to this graphic card.

       

      Download Intel® Graphics Driver for Windows® 10

       

      I don't wanna install generic drivers in case they give problems.

       

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      Ho un HP Omen con scheda integrata HD Graphics 530 e nVidia 950M. Ho provato ad aggiornare i driver di quella HP scaricandoli da qua ma mi blocca l'installazione dicendo che non è compatibile.

       

      Download Intel® Graphics Driver for Windows® 10

       

      Volevo evitare driver generici caso mai diano problemi

       

      Messaggio modificato da Ga Ga - Translation

        • 1. Re: HD Graphics 530
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Shika93 
           
          Thank you for joining the community.
           
          After translating your post I understand that you are having problems to complete the graphics driver update; to better assist you with your request, I will need to check some information on your computer.  Please follow these steps:

          1. On the keyboard, press WinLogo key + R.
          2. In the Run box please type dxdiag and hit Enter.
          3. Click on Save All Information (save it to your desktop).
          4. Attach the .TXT file to the thread.
           
          Regards,        
          Leonardo C.
          • 2. Re: HD Graphics 530
            Shika93

            Hello sorry I wrote in italian. My browser opened the support site in italian and I tought that was smart enough to redirect me to the italian section but I suppose it is not.

             

            Anyway I attach the requested file.

            I launched HP Support Assistent that warned me with a newer version of the driver (22.something instead the 12.something that I had) and I managed to install it without problems while the lastest version gives me troubles.

             

            Thanks

            • 3. Re: HD Graphics 530
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Shika93 

              Thank you for your response.
               
              Allow me to share with you that given that you are using a laptop we recommend to use the driver from the Manufacturer due to those are built and customize for your system, if you want you to use the drivers 24.20.100.6025 bear in mind that this is the generic drivers for the HD graphic 530 controller  on your system.
               
              To install graphics driver manually please refer to the following steps:

              1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27680/a08/win64_24.20.100.6025.zip
              2. Unzip the file to a designated location or folder.
              3. Right-click Windows Start icon and open Device Manager.
              4. Click “Yes” when prompted for permission from User Account Control.
              5.  Expand the Display adapters section.
              6. Right-click the Intel® graphics entry and select Update Driver Software.
              7. Click “Browse my computer for driver software”.
              8. Click “Let me pick from a list of device drivers on my computer”.
              9. Click “Have Disk”.
              10. Click “Browse”.
              11. Access the designated location or folder, and access a folder called “Graphics”.
              12. Select the file called “igdlh64” or “igdlh”.
              13. Click Open, then click OK, and finally click “Next”. Drivers are now being installed.
              14. Reboot your computer.
              15. And let me know if you have any issues with the installation.
               
              https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html?_ga=2.36261353.873204025.1525369759-1635396994.1511879460&erpm_id=6179470
                                                                                                
              Regards,
              Leonardo C.
              • 4. Re: HD Graphics 530
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello Shika93 


                I was checking your case and would like to know if you need further help.  If so, please do not hesitate in replying back.
                 
                Regards,
                Leonardo C.