2 Replies Latest reply on May 4, 2018 12:02 PM by Intel Corporation

    Problem Enabling Optane memory

    Zxer0

      I am trying to enable a 16gb optane memory chip to use as a cache for a secondary storage HDD.  It appears as a 12gb NVMe SSD in RST, but the option to enable it is grayed out and it says i have no optane available.  Attached is the SSU report

        • 1. Re: Problem Enabling Optane memory
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Zxer0,

          Thank you for contacting our support community. We understand your situation regarding the Intel® Optane™ Memory.

          In order to accelerate your secondary drive you will need to meet the following requirements as per this article:

          • Drives that are Type 'Dynamic' aren't supported. Drive must be in Type 'Basic' as seen in Disk Management (Windows logo + x and select Disk Management).
          • Intel Optane memory-enabled motherboard with the Intel® RST Pre-OS UEFI Driver version 16.0.2.3402 or later. Consult your motherboard vendor for the proper system BIOS version for this support.

          As per Gigabyte* support website, there is a BIOS update that supports the Intel® Optane™ Memory and it is F4.

           

          We recommend you to contact Gigabyte* in order to confirm that the BIOS version F4 contains the Intel Optane memory-enabled motherboard with the Intel® RST Pre-OS UEFI Driver version 16.0.2.3402 or later that is required in order to accelerate the secondary drive.

           

          Please let us know the outcome of your situation.

           

          NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

           

          Regards,
          Junior M.

          • 2. Re: Problem Enabling Optane memory
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi Zxer0,

            We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

            Regards, 
            Junior M.