1 2 Previous Next 19 Replies Latest reply on Jun 28, 2018 8:04 AM by CRodriguez

    MacOS Client Fails to Connect - Server is Reachable (Intel Unite)

    CRodriguez

      After inputting the key the Unite Client never is able to connect. Debug information provided below.

       

       

      [Info] DebugFileWriterService: Error: Failed to clear old log files!

      [Debug] CDS: Instantiating CDS

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] DisplayManager: Instantiating DisplayManager

      [StackTrace] DisplayManager.initDisplays()

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] UserManager: Instantiating UserManager

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] PluginManager: Instantiating PluginManager

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] EchoNetStatsService: Instantiating EchoNetStatsService

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] ClientDataStream: RegisterDelegate(): Registering ScreenSharingService

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] AudioManager.registerDelegate()

      [Debug] AudioManager: RegisterDelegate(): Registering ScreenSharingService

      [StackTrace] AudioManager.registerDelegate()

      [StackTrace] AudioManager.checkForDelegate()

      [Debug] ConnectedUsersViewController: viewDidLoad()

      [Debug] ConnectedViewController: viewDidLoad()

      Primary View Controller did load

      [Debug] PinViewController: viewDidLoad()

      [Debug] ConnectedUsersViewController: viewDidLoad()

      [Debug] PrimaryViewController: viewWillAppear

      [Debug] PrimaryWindowController: windowDidLoad()

      [Debug] PrimaryViewController: loadView()

      [Debug] ConnectedViewController: loadView()

      [Info] AppDelegate: Server is Optional("bsiunite.biamp.com")

      [Info] AppDelegate: Server is Optional("bsiunite.biamp.com")

      [Debug] URLService: Instantiating URLService

      [StackTrace] URLService.registerConsumer()

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] ClientDataStream: RegisterDelegate(): Registering ConnectedViewController

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] ClientDataStream: RegisterDelegate(): Registering PrimaryViewController

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] ClientDataStream: RegisterDelegate(): Registering ConnectedUsersViewController

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] ClientDataStream: RegisterDelegate(): Registering FileService

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] FileService.registerConsumer()

      [Debug] PinLookupManager: Attempting to contact ranger server at https://bsiunite.biamp.com/Unite/CCService.asmx

      ----------- Pin Lookup SEND --------

      <?xml version="1.0" encoding="utf-8"?><s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"><s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><LookupPin xmlns="http://tempuri.org/"><Pin>706723</Pin></LookupPin></s:Body></s:Envelope>

      ENTERPRISE SERVER NOT PINNED

      ----------- Pin Lookup RECEIVE --------<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><LookupPinResponse xmlns="http://tempuri.org/"><LookupPinResult><Pin>706723</Pin><ClientProperties><KeyValuePair><Key>CertificateHash</Key><Value>3940EDBDE0C11DC18C56418AED1D559F654F874E</Value><isPublic>false</isPublic></KeyValuePair><KeyValuePair><Key>ClientHostName</Key><Value>IntelNUC1</Value><isPublic>false</isPublic></KeyValuePair><KeyValuePair><Key>IPAddress</Key><Value>172.16.84.124</Value><isPublic>false</isPublic></KeyValuePair><KeyValuePair><Key>IPAddress</Key><Value>172.16.12.126</Value><isPublic>false</isPublic></KeyValuePair><KeyValuePair><Key>IsRoomMode</Key><Value>True</Value><isPublic>false</isPublic></KeyValuePair><KeyValuePair><Key>ServicePort</Key><Value>50929</Value><isPublic>false</isPublic></KeyValuePair></ClientProperties></LookupPinResult></LookupPinResponse></soap:Body></soap:Envelope>

      [Debug] PinViewController: receivedHUBDataFromPinLookup()

      [StackTrace] ClientDataStream.setHubData()

      [Debug] PinViewController: profileConfigReceived()

      [StackTrace] ClientDataStream.setServerConfig()

      [StackTrace] ClientDataStream.connectUsingPin()

      [StackTrace] ClientDataStream.invalidateReconnect()

      [StackTrace] ClientDataStream.setReconnectID()

      [StackTrace] ClientDataStream.connect()

      [StackTrace] ClientDataStream.setUsername()

      [StackTrace] CDSDelegate.registerCDS()

      [StackTrace] ClientDataStream.setHubData()

      [Debug] ClientDataStream: Connecting to ip: 172.16.84.124

      [StackTrace] CDSDelegate.registerInputStream()

      [StackTrace] CDSDelegate.registerOutputStream()

      [StackTrace] ClientDataStream.connect()

      [StackTrace] ClientDataStream.setUsername()

      [StackTrace] CDSDelegate.registerCDS()

      [StackTrace] ClientDataStream.setHubData()

      [Debug] ClientDataStream: Connecting to ip: 172.16.12.126

      [StackTrace] CDSDelegate.registerInputStream()

      [StackTrace] CDSDelegate.registerOutputStream()

      Input Stream: Stream Open Completed

      [StackTrace] ClientDataStream.setOpenedSuccess()

      Output Stream: Stream Open Completed

      [StackTrace] ClientDataStream.setOpenedSuccess()

      [StackTrace] ClientDataStream.setServerValidationInProcess()

      [StackTrace] ClientDataStream.authenticateServer()

      [Debug] ClientDataStream: sslCertificate provided by hub: 3940edbde0c11dc18c56418aed1d559f654f874e

      [StackTrace] ClientDataStream.sendAuthRequest()

      [Stream Event]{Incoming} kNOP

      [Stream Event]{Incoming} kNOP

      [Stream Event]{Incoming} kNOP

      [StackTrace] ClientDataStream.streamDidEnd()

      [Info] ClientDataStream: Connection failed, timeout reached: 10 seconds

      [StackTrace] ClientDataStream.cleanup()

      [StackTrace] EchoNetStatsService.destroy()

      [StackTrace] DisplayManager.destroy()

      [StackTrace] UserManager.destroy()

      [StackTrace] PluginManager.destroy()

      [StackTrace] ClientDataStream.destroy()

      [StackTrace] ConnectedViewController.streamDidEnd()

      [Debug] ScreenSharingService: Stopping all sharing because allDisplays: true or displaysSelectedForSharing.getCount(): 0

      [Debug] CDS: Instantiating CDS

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] DisplayManager: Instantiating DisplayManager

      [StackTrace] DisplayManager.initDisplays()

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] UserManager: Instantiating UserManager

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] PluginManager: Instantiating PluginManager

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] EchoNetStatsService: Instantiating EchoNetStatsService

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] ClientDataStream.sendViewerStop()

      [Stream Event]{Outgoing} kCFC_VIEWER_STOP

      [StackTrace] FileService.destroy()

      [StackTrace] ClientDataStream.disconnect()

      [StackTrace] EchoNetStatsService.destroy()

      [StackTrace] UserManager.destroy()

      [StackTrace] PluginManager.destroy()

      [StackTrace] ClientDataStream.destroy()

      [Debug] CDS: Instantiating CDS

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] UserManager: Instantiating UserManager

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] PluginManager: Instantiating PluginManager

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] EchoNetStatsService: Instantiating EchoNetStatsService

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] ClientDataStream.invalidateReconnect()

      [StackTrace] ClientDataStream.setReconnectID()

      Searching for _uniteservice._tcp

      Searching for _uniteservice._tcp.biamp.com

      [Info] AppDelegate: Server is Optional("bsiunite.biamp.com")

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] ClientDataStream: RegisterDelegate(): Registering ConnectedViewController

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] ClientDataStream: RegisterDelegate(): Registering PrimaryViewController

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] ClientDataStream: RegisterDelegate(): Registering ConnectedUsersViewController

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] ClientDataStream: RegisterDelegate(): Registering FileService

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] FileService.registerConsumer()

      [Debug] PinLookupManager: Attempting to contact ranger server at https://bsiunite.biamp.com/Unite/CCService.asmx

      ----------- Pin Lookup SEND --------

      <?xml version="1.0" encoding="utf-8"?><s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"><s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><LookupPin xmlns="http://tempuri.org/"><Pin>510838</Pin></LookupPin></s:Body></s:Envelope>

      ----------- Pin Lookup RECEIVE --------<?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Body><LookupPinResponse xmlns="http://tempuri.org/"><LookupPinResult><Pin>510838</Pin><ClientProperties><KeyValuePair><Key>IsRoomMode</Key><Value>True</Value><isPublic>false</isPublic></KeyValuePair><KeyValuePair><Key>ClientHostName</Key><Value>IntelNUC1</Value><isPublic>false</isPublic></KeyValuePair><KeyValuePair><Key>IPAddress</Key><Value>172.16.12.126</Value><isPublic>false</isPublic></KeyValuePair><KeyValuePair><Key>ServicePort</Key><Value>50929</Value><isPublic>false</isPublic></KeyValuePair><KeyValuePair><Key>CertificateHash</Key><Value>3940EDBDE0C11DC18C56418AED1D559F654F874E</Value><isPublic>false</isPublic></KeyValuePair><KeyValuePair><Key>IPAddress</Key><Value>172.16.84.124</Value><isPublic>false</isPublic></KeyValuePair></ClientProperties></LookupPinResult></LookupPinResponse></soap:Body></soap:Envelope>

      [Debug] PinViewController: receivedHUBDataFromPinLookup()

      [StackTrace] ClientDataStream.setHubData()

      [Debug] PinViewController: profileConfigReceived()

      [StackTrace] ClientDataStream.setServerConfig()

      [StackTrace] ClientDataStream.connectUsingPin()

      [StackTrace] ClientDataStream.invalidateReconnect()

      [StackTrace] ClientDataStream.setReconnectID()

      [StackTrace] ClientDataStream.connect()

      [StackTrace] ClientDataStream.setUsername()

      [StackTrace] CDSDelegate.registerCDS()

      [StackTrace] ClientDataStream.setHubData()

      [Debug] ClientDataStream: Connecting to ip: 172.16.12.126

      [StackTrace] CDSDelegate.registerInputStream()

      [StackTrace] CDSDelegate.registerOutputStream()

      Input Stream: Stream Open Completed

      [StackTrace] ClientDataStream.setOpenedSuccess()

      Output Stream: Stream Open Completed

      [StackTrace] ClientDataStream.setOpenedSuccess()

      [StackTrace] ClientDataStream.setServerValidationInProcess()

      [StackTrace] ClientDataStream.authenticateServer()

      [Debug] ClientDataStream: sslCertificate provided by hub: 3940edbde0c11dc18c56418aed1d559f654f874e

      [StackTrace] ClientDataStream.sendAuthRequest()

      [Stream Event]{Incoming} kNOP

      [Stream Event]{Incoming} kNOP

      [Stream Event]{Incoming} kNOP

      [StackTrace] ClientDataStream.connect()

      [StackTrace] ClientDataStream.setUsername()

      [StackTrace] CDSDelegate.registerCDS()

      [StackTrace] ClientDataStream.setHubData()

      [Debug] ClientDataStream: Connecting to ip: 172.16.84.124

      [StackTrace] CDSDelegate.registerInputStream()

      [StackTrace] CDSDelegate.registerOutputStream()

      [StackTrace] ClientDataStream.streamDidEnd()

      [Info] ClientDataStream: Connection failed, timeout reached: 10 seconds

      [StackTrace] ClientDataStream.cleanup()

      [StackTrace] EchoNetStatsService.destroy()

      [StackTrace] DisplayManager.destroy()

      [StackTrace] UserManager.destroy()

      [StackTrace] PluginManager.destroy()

      [StackTrace] ClientDataStream.destroy()

      [StackTrace] ConnectedViewController.streamDidEnd()

      [Debug] CDS: Instantiating CDS

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] DisplayManager: Instantiating DisplayManager

      [StackTrace] DisplayManager.initDisplays()

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] UserManager: Instantiating UserManager

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] PluginManager: Instantiating PluginManager

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] EchoNetStatsService: Instantiating EchoNetStatsService

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] ClientDataStream.registerDelegate()

      [Debug] ClientDataStream: RegisterDelegate(): Registering ScreenSharingService

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] AudioManager.registerDelegate()

      [Debug] AudioManager: RegisterDelegate(): Registering ScreenSharingService

      [StackTrace] AudioManager.registerDelegate()

      [StackTrace] AudioManager.checkForDelegate()

      [Debug] ScreenSharingService: Stopping all sharing because allDisplays: true or displaysSelectedForSharing.getCount(): 0

      [StackTrace] ClientDataStream.sendViewerStop()

      [Stream Event]{Outgoing} kCFC_VIEWER_STOP

      [StackTrace] FileService.destroy()

      [StackTrace] ClientDataStream.disconnect()

      [StackTrace] EchoNetStatsService.destroy()

      [StackTrace] UserManager.destroy()

      [StackTrace] PluginManager.destroy()

      [StackTrace] ClientDataStream.destroy()

      [Debug] CDS: Instantiating CDS

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] UserManager: Instantiating UserManager

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] PluginManager: Instantiating PluginManager

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [Debug] EchoNetStatsService: Instantiating EchoNetStatsService

      [StackTrace] ClientDataStream.registerDelegate()

      [StackTrace] ClientDataStream.checkForDelegate()

      [StackTrace] ClientDataStream.invalidateReconnect()

      [StackTrace] ClientDataStream.setReconnectID()

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