3 Replies Latest reply on Apr 26, 2018 12:21 PM by Intel Corporation

    Clients not auto discovering Unite server

    Dersfam

      Not a DNS issue have verified.

       

      This is a serious issue.

      I need a user to be able to open the app on their laptop, as a guest

       

      and not have to, at the start of a meeting , go configure an xml file 

       

      OR Set A DNS Suffix on a guests laptop  we should not be touching a guest laptop this should be automatic..

       

      in order just to allow them to connect to our server.

       

      Intel take this on and fix this, there is no documentation that helps with this.

        • 1. Re: Clients not auto discovering Unite server
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Dersfam,

          Thank you for joining the Intel Community Support.

          I apologize for the inconvenience you are experiencing. In order to assist you better, please provide the following information. 

          What is the Intel Unite® App version?
          How are the devices connected (wired, wireless, or both)?
          What is the server configuration?
          What is the laptop model?
          What is the model of the device used as a hub?
          Are you using Intel Unite® Small Business or Enterprise?

          Wanner G. 

          • 2. Re: Clients not auto discovering Unite server
            Dersfam

            What is the Intel Unite® App version? the most current version I just installed it from your "SITE"       Intel-Unite-Client-Application-Installer_6C0KT_WIN_3.2.82.42_A00

            How are the devices connected (wired, wireless, or both)?  BOTH

            What is the server configuration?     vm server, built to intel specs with more than adequate support

            What is the laptop model?  dell desktop   Vostro 3905 

            What is the model of the device used as a hub?  Optiflex 7050

            Are you using Intel Unite® Small Business or Enterprise?   enterprise

            • 3. Re: Clients not auto discovering Unite server
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Dersfam, 

              Thank you for your response.

              We are already working on your inquiry on the following thread: https://communities.intel.com/thread/124730

              In order to assist you better, this information will be forwarded to provide a solution to your issue as soon as possible. 

              Wanner G.