It is tablet computer, with Intel I7 processor and Intel Isis 550 on board (like an Ipad, but a more sofisticated screen), so no cables, and I have not the possibility to open the tablet.The problem happened when my daughter tried to calibrate the tablet with Wacom (x-rite) Color Manager; no mechanical actions or forces were applied.
Windows repair was used first, then reinstalled, then the partitions of the SSD were deleted and Windows 10 pro installed from scratch (with new partitions). No improvements.
Software settings of the graphic card are visible in the screen mirror (selected screen colors,...) - and there everything is ok. And the tablet screen can disply all colors, yellow, green, blue, violett, red, orange (they change with every reboot), but the screen appears monochrome. Are there settings on a lower level which normally are not accessible for users?
This message was posted on behalf of Intel Corporation
Thank you for joining the community.
In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Steps to save the report:
- Run the utility.
- Click on “Scan” to get the scanned system.
- Once the scan is complete click on “next”.
- Use the “save” option, save the report to your desktop.
- To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
Are you able to plug the tablet to an external display? If yes do you have the same output?
In the Wacom (x-rite) Color Manager are you able to roll back the calibration made?