13 Replies Latest reply on May 12, 2018 7:48 AM by triumph_w

    Install RST and "this platform is not supported" error

    triumph_w

      Hi, I am installing the second SSD for RST. I downloaded the SetupRST.exe and installed it , but came with the error message "this platform is not supported", what is the problem, did I downloaded the wrong version? Thanks.

       

      OS: windows 7

      CPU: intel core i3-2310,  2.1GHz

      intel mobile express chipset SATA AHCI controller

        • 1. Re: Install RST and "this platform is not supported" error
          David-Intel

          Hello triumph_w,

           

          I understand that you are not being able to install Intel ® RST as it is showing an error message.

           

          Regarding this, To better assist you with your request, I will need to check some information about your computer. Please follow these steps:

           

          1. In the keyboard, press WinLogo key + R.

          2. In the Run box please type dxdiag and hit Enter.

          3. Click on Save All Information (save it in your desktop).

          4. Attach the report to this thread.

           

          Also, please provide us with the SSU report which you can generate by downloading and running the tool in the link below:

           

          Download Intel® System Support Utility for Windows*

           

          Make sure to also attach it to this thread so we can assist you in the best way.

           

           

          Regards,

          David V

          • 2. Re: Install RST and "this platform is not supported" error
            triumph_w

            Hi David, Please check the following information I got. Thanks.

             

            ------------------

            System Information

            ------------------

            Time of this report: 4/21/2018, 23:19:46

                   Machine name: WANG-THINK

               Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170512-0600)

                       Language: Chinese (Simplified) (Regional Setting: Chinese (Simplified))

            System Manufacturer: LENOVO

                   System Model: 78594EM

                           BIOS: Ver 1.00PARTTBL

                      Processor: Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz (4 CPUs), ~2.1GHz

                         Memory: 4096MB RAM

            Available OS Memory: 3936MB RAM

                      Page File: 3180MB used, 4690MB available

                    Windows Dir: C:\Windows

                DirectX Version: DirectX 11

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

            System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                 DxDiag Version: 6.01.7601.17514 32bit Unicode

             

             

            ------------

            DxDiag Notes

            ------------

                  Display Tab 1: No problems found.

                    Sound Tab 1: No problems found.

                      Input Tab: No problems found.

             

             

            --------------------

            DirectX Debug Levels

            --------------------

            Direct3D:    0/4 (retail)

            DirectDraw:  0/4 (retail)

            DirectInput: 0/5 (retail)

            DirectMusic: 0/5 (retail)

            DirectPlay:  0/9 (retail)

            DirectSound: 0/5 (retail)

            DirectShow:  0/6 (retail)

             

             

            ---------------

            Display Devices

            ---------------

                      Card name: Intel(R) HD Graphics Family

                   Manufacturer: Intel Corporation

                      Chip type: Intel(R) HD Graphics Family

                       DAC type: Internal

                     Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_21DD17AA&REV_09

                 Display Memory: 1760 MB

               Dedicated Memory: 128 MB

                  Shared Memory: 1632 MB

                   Current Mode: 1366 x 768 (32 bit) (60Hz)

                   Monitor Name: Generic PnP Monitor

                  Monitor Model: unknown

                     Monitor Id: LGD02E3

                    Native Mode: 1366 x 768(p) (59.996Hz)

                    Output Type: Internal

                    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

            Driver File Version: 8.15.0010.2321 (English)

                 Driver Version: 8.15.10.2321

                    DDI Version: 10.1

                   Driver Model: WDDM 1.1

              Driver Attributes: Final Retail

               Driver Date/Size: 3/6/2011 19:52:20, 7472128 bytes

                    WHQL Logo'd: Yes

                WHQL Date Stamp:

              Device Identifier: {D7B78E66-4256-11CF-0B7D-D701A9C2C535}

                      Vendor ID: 0x8086

                      Device ID: 0x0116

                      SubSys ID: 0x21DD17AA

                    Revision ID: 0x0009

            Driver Strong Name: oem21.inf:Intel.Mfg.NTamd64:iSNBM0:8.15.10.2321:pci\ven_8086&dev_0116&subsys_21dd17aa

                 Rank Of Driver: 00E60001

                    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

               Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                   D3D9 Overlay: Supported

                        DXVA-HD: Supported

                   DDraw Status: Enabled

                     D3D Status: Enabled

                     AGP Status: Enabled

             

             

            -------------

            Sound Devices

            -------------

                        Description: Speakers (Realtek High Definition Audio)

            Default Sound Playback: Yes

            Default Voice Playback: Yes

                        Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_17AA21DE&REV_1001

                    Manufacturer ID: 1

                         Product ID: 100

                               Type: WDM

                        Driver Name: RTKVHD64.sys

                     Driver Version: 6.00.0001.6287 (English)

                  Driver Attributes: Final Retail

                        WHQL Logo'd: Yes

                      Date and Size: 1/11/2011 16:56:10, 2709224 bytes

                        Other Files:

                    Driver Provider: Realtek Semiconductor Corp.

                     HW Accel Level: Basic

                          Cap Flags: 0xF1F

                Min/Max Sample Rate: 100, 200000

            Static/Strm HW Mix Bufs: 1, 0

            Static/Strm HW 3D Bufs: 0, 0

                          HW Memory: 0

                   Voice Management: No

            EAX(tm) 2.0 Listen/Src: No, No

               I3DL2(tm) Listen/Src: No, No

            Sensaura(tm) ZoomFX(tm): No

             

             

            ---------------------

            Sound Capture Devices

            ---------------------

            -------------------

            DirectInput Devices

            -------------------

                  Device Name: Mouse

                     Attached: 1

                Controller ID: n/a

            Vendor/Product ID: n/a

                    FF Driver: n/a

             

             

                  Device Name: Keyboard

                     Attached: 1

                Controller ID: n/a

            Vendor/Product ID: n/a

                    FF Driver: n/a

             

             

            Poll w/ Interrupt: No

             

             

            -----------

            USB Devices

            -----------

            + USB Root Hub

            | Vendor/Product ID: 0x8086, 0x1C26

            | Matching Device ID: usb\root_hub20

            | Service: usbhub

            |

            +-+ Generic USB Hub

            | | Vendor/Product ID: 0x8087, 0x0024

            | | Location: Port_#0001.Hub_#0002

            | | Matching Device ID: usb\class_09

            | | Service: usbhub

             

             

            ----------------

            Gameport Devices

            ----------------

             

             

            ------------

            PS/2 Devices

            ------------

            + Standard PS/2 Keyboard

            | Matching Device ID: *pnp0303

            | Service: i8042prt

            |

            + Terminal Server Keyboard Driver

            | Matching Device ID: root\rdp_kbd

            | Upper Filters: kbdclass

            | Service: TermDD

            |

            + ThinkPad UltraNav Pointing Device

            | Matching Device ID: *len0017

            | Upper Filters: SynTP

            | Service: i8042prt

            |

            + Terminal Server Mouse Driver

            | Matching Device ID: root\rdp_mou

            | Upper Filters: mouclass

            | Service: TermDD

             

             

            ------------------------

            Disk & DVD/CD-ROM Drives

            ------------------------

                  Drive: C:

            Free Space: 60.7 GB

            Total Space: 122.9 GB

            File System: NTFS

                  Model: ATA WDC WD10JPVT-22A SCSI Disk Device

             

             

                  Drive: F:

            Free Space: 108.3 GB

            Total Space: 139.3 GB

            File System: NTFS

                  Model: ATA WDC WD10JPVT-22A SCSI Disk Device

             

             

                  Drive: G:

            Free Space: 97.5 GB

            Total Space: 138.2 GB

            File System: NTFS

                  Model: ATA WDC WD10JPVT-22A SCSI Disk Device

             

             

                  Drive: H:

            Free Space: 112.6 GB

            Total Space: 138.2 GB

            File System: NTFS

                  Model: ATA WDC WD10JPVT-22A SCSI Disk Device

             

             

                  Drive: I:

            Free Space: 56.6 GB

            Total Space: 138.2 GB

            File System: NTFS

                  Model: ATA WDC WD10JPVT-22A SCSI Disk Device

             

             

                  Drive: J:

            Free Space: 100.0 GB

            Total Space: 137.7 GB

            File System: NTFS

                  Model: ATA WDC WD10JPVT-22A SCSI Disk Device

             

             

                  Drive: K:

            Free Space: 104.9 GB

            Total Space: 139.3 GB

            File System: NTFS

                  Model: ATA WDC WD10JPVT-22A SCSI Disk Device

             

             

                  Drive: E:

                  Model: HL-DT-ST DVDRAM GT33N SCSI CdRom Device

                 Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Chinese (Simplified)), , 0 bytes

             

             

            --------------

            System Devices

            --------------

                 Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10

            Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_21DD17AA&REV_B4\3&11583659&0&E0

               Driver: n/a

             

             

                 Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22

            Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_21DD17AA&REV_04\3&11583659&0&FB

               Driver: n/a

             

             

                 Name: Intel(R) Mobile Express Chipset SATA AHCI Controller

            Device ID: PCI\VEN_8086&DEV_1C03&SUBSYS_21DD17AA&REV_04\3&11583659&0&FA

               Driver: n/a

             

             

                 Name: High Definition Audio Controller

            Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_21DD17AA&REV_04\3&11583659&0&D8

               Driver: n/a

             

             

                 Name: Intel(R) HD Graphics Family

            Device ID: PCI\VEN_8086&DEV_0116&SUBSYS_21DD17AA&REV_09\3&11583659&0&10

               Driver: n/a

             

             

                 Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A

            Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_21DD17AA&REV_B4\3&11583659&0&E5

               Driver: n/a

             

             

                 Name: 2nd generation Intel(R) Core(TM) processor family DRAM Controller - 0104

            Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_21DD17AA&REV_09\3&11583659&0&00

               Driver: n/a

             

             

                 Name: Intel(R) HM65 Express Chipset Family LPC Interface Controller - 1C49

            Device ID: PCI\VEN_8086&DEV_1C49&SUBSYS_21DD17AA&REV_04\3&11583659&0&F8

               Driver: n/a

             

             

                 Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18

            Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_21DD17AA&REV_B4\3&11583659&0&E4

               Driver: n/a

             

             

                 Name: 1x1 11b/g/n Wireless LAN PCI Express Half Mini Card Adapter

            Device ID: PCI\VEN_10EC&DEV_8176&SUBSYS_819510EC&REV_01\4&3353C078&0&00E1

               Driver: n/a

             

             

                 Name: Intel(R) Management Engine Interface

            Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_21DD17AA&REV_04\3&11583659&0&B0

               Driver: n/a

             

             

                 Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16

            Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_21DD17AA&REV_B4\3&11583659&0&E3

               Driver: n/a

             

             

                 Name: Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)

            Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_21DD17AA&REV_03\4&37FC944&0&00E5

               Driver: n/a

             

             

                 Name: Standard Enhanced PCI to USB Host Controller

            Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_21DD17AA&REV_04\3&11583659&0&D0

               Driver: n/a

             

             

                 Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14

            Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_21DD17AA&REV_B4\3&11583659&0&E2

               Driver: n/a

             

             

                 Name: Realtek PCIE CardReader

            Device ID: PCI\VEN_10EC&DEV_5209&SUBSYS_21DD17AA&REV_01\4&23BC6018&0&00E2

               Driver: n/a

             

             

                 Name: Standard Enhanced PCI to USB Host Controller

            Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_21DD17AA&REV_04\3&11583659&0&E8

               Driver: n/a

             

             

                 Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12

            Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_21DD17AA&REV_B4\3&11583659&0&E1

               Driver: n/a

             

             

            ------------------

            DirectShow Filters

            ------------------

             

             

            DirectShow Filters:

            WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091

            WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091

            WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091

            MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091

            Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091

            WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091

            WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091

            Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091

            Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091

            WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109

            Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109

            WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109

            WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109

            WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109

            WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109

            WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109

            DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514

            Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.23709

            WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091

            Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514

            AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.23709

            VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.23709

            SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528

            Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037

            AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

            StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528

            MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709

            MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.23709

            SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709

            VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

            MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528

            Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514

            SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528

            Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091

            Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709

            MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.23709

            DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514

            Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.23709

            Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091

            ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.23709

            Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23709

            MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528

            Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.23471

            Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.23709

            Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.23709

            File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109

            VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514

            WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091

            VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514

            File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514

            iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514

            iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514

            DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.23471

            Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.23471

            AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.23709

            RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,

            Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091

            WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514

            MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

            DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514

            SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091

            Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091

            MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514

            Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514

            StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528

            Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514

            Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.23471

            AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23709

            Ulead MPEG Encoder,0x00000000,0,0,,

            AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.23709

            Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709

            MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709

            Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.23709

            File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.23709

            Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285

            StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528

            AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514

            Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.23709

            File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.23709

            File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.23709

            Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514

            Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.23471

            BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669

            MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.23709

             

             

            WDM Streaming Tee/Splitter Devices:

            Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

             

             

            Video Compressors:

            WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091

            WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091

            MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091

            DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

            MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.23709

            Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514

            Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

            Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

            Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514

            Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

             

             

            Audio Compressors:

            WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091

            WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091

            IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709

            PCM,0x00200000,1,1,quartz.dll,6.06.7601.23709

            Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709

            GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.23709

            Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.23709

            CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709

            CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709

            MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.23709

             

             

            PBDA CP Filters:

            PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135

            PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

            PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

             

             

            Midi Renderers:

            Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.23709

            Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.23709

             

             

            WDM Streaming Capture Devices:

            Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

            Integrated Camera,0x00200000,0,1,ksproxy.ax,6.01.7601.19091

             

             

            WDM Streaming Rendering Devices:

            Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

             

             

            BDA Network Providers:

            Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

            Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

            Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

            Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

            Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

             

             

            Video Capture Sources:

            Integrated Camera,0x00200000,0,1,ksproxy.ax,6.01.7601.19091

             

             

            Multi-Instance Capable VBI Codecs:

            VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

             

             

            BDA Transport Information Renderers:

            BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669

            MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

             

             

            BDA CP/CA Filters:

            Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135

            Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135

            PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135

            XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135

             

             

            WDM Streaming Communication Transforms:

            Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

             

             

            Audio Renderers:

            Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.23709

            Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.23709

            Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.23709

            DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.23709

             

             

            ---------------

            EVR Power Information

            ---------------

            Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)

              Quality Flags: 2576

                Enabled:

                Force throttling

                Allow half deinterlace

                Allow scaling

                Decode Power Usage: 100

              Balanced Flags: 1424

                Enabled:

                Force throttling

                Allow batching

                Force half deinterlace

                Force scaling

                Decode Power Usage: 50

              PowerFlags: 1424

                Enabled:

                Force throttling

                Allow batching

                Force half deinterlace

                Force scaling

                Decode Power Usage: 0

            • 3. Re: Install RST and "this platform is not supported" error
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello triumph_w,

              Thank you for your response,

              I am currently reviewing the information you posted. However, I need you to provide me with the SSU as well which I already sent a link to download it. Once downloaded just attach the report to a post. You can attach the report by clicking on the "Attach" button at the lower left of the area where you are typing the post.


              Regards,
              David V

              • 4. Re: Install RST and "this platform is not supported" error
                triumph_w

                Hi David,

                 

                   It looks I can't upload an attachment for this post, lower left area only two tab "post" and "cancel" there, maybe because I am new to this community. The report I got is a text file "DxDiag.txt", the content have been pasted as text in my  post. I also uploaded it to my Google drive with a sharable link DxDiag.txt - Google Drive

                 

                Thanks

                 

                 

                Regards,

                 

                Chuanfu

                • 5. Re: Install RST and "this platform is not supported" error
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello triumph_w,

                  Thank you for your response, 

                  In this case I require the SSU report which you can generate with the following utility:

                  https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

                  After the report is generated, please attach the file to the post which you can do by clicking on the attach button on the lower right side of the text box. 


                  Regards,
                  David V

                  • 6. Re: Install RST and "this platform is not supported" error
                    triumph_w

                    Hi David,

                     

                      Thanks. I've upload the file generated by the SSU utility. Thanks.

                    • 7. Re: Install RST and "this platform is not supported" error
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello triumph_w,

                      Thank you for your response,

                      Please proceed to access the link below and download that version for Windows* 7:

                      https://downloadcenter.intel.com/download/27400/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005

                      This version is the latest one supporting Windows*7 so please download the .exe and run the program, this should install properly.

                      Let me know the outcome.


                      Regards,
                      David V

                      • 8. Re: Install RST and "this platform is not supported" error
                        triumph_w

                        Hi David, I tried your recommended version and it was not supported as well. After a few tries, I found the version RST 11.7.0.1013 worked with my laptop. However, I couldn't see any  performance improvement even the RST said "the system is functioning normally". Please see the screen shot attached. Is there any other requirement to the laptop?

                        • 9. Re: Install RST and "this platform is not supported" error
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello triumph_w,

                          Thank you for your response,

                          In this case, through AHCI, storage performance is improved with Native Command Queuing (NCQ). AHCI also delivers longer battery life with Link Power Management (LPM), which can reduce the power consumption of the chipset and Serial ATA (SATA) hard drive.


                          Regards,
                          David V


                          Regards,
                          David V

                          • 10. Re: Install RST and "this platform is not supported" error
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            Hello ,

                            I am following up with your case and see that we have not heard back from you.

                            If you need more assistance do not hesitate to reply.


                            Regards,
                            David V

                            • 11. Re: Install RST and "this platform is not supported" error
                              triumph_w

                              Hi David, I am now using RST 11.7.0.1013, I took some screenshots with this post for your reference.

                              I used to have another laptop running RST and I can see the difference with and without RST.  However, from my current laptop, I can't see any difference with RST installed. So, I doubt the RST is not fictionalizing at all. 

                              • 12. Re: Install RST and "this platform is not supported" error
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hello triumph_w,

                                Thank you for your response,

                                I understand your position; however, as mentioned before, In this case, through AHCI, storage performance is improved with Native Command Queuing (NCQ). AHCI also delivers longer battery life with Link Power Management (LPM), which can reduce the power consumption of the chipset and Serial ATA (SATA) hard drive.

                                So it would not be a software problem but more a hardware limitation.


                                Regards,
                                David V

                                • 13. Re: Install RST and "this platform is not supported" error
                                  triumph_w

                                  Thanks David. I can understand now.