2 Replies Latest reply on Apr 23, 2018 4:13 PM by Intel Corporation

    Intel HD 620 not detecting HDMI monitor

    jfsteel

      I've tried the remove/reload drivers and the control panel to no effect.  HP Notebook, i5-7200U, Windows 10.0.16299, Driver 23.20.16.4982.  I've tried multiple monitors and a TV and multiple HDMI cables.  All monitors and cables work fine with another laptop and a desktop.  It was working fine until this afternoon.

        • 1. Re: Intel HD 620 not detecting HDMI monitor
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello jfsteel,

          Thank you for joining the Intel Community Support.

          To address your issue properly, I would like to gather basic information about your system. Please scan it using the DxDiag tool. Follow the steps below:

          1. In the keyboard, press WinLogo key + R. 
          2. In the Run box please type dxdiag and hit Enter.
          3. Click on Save All Information (save it in your desktop). 
          4. Attach the report to this thread. 

          Also, I would like to know if you received any error message when the display issues started happening yesterday. Did you install any Windows update or software?

          Wanner

          • 2. Re: Intel HD 620 not detecting HDMI monitor
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello jfsteel,

            I am writing to follow up on your inquiry.

            Please let me know if you need any further assistance. 

            Wanner G.