7 Replies Latest reply on May 1, 2018 4:27 PM by Intel Corporation

    UHD Graphics 620 Driver Update Issues

    mjeff321

      I have an issue with the UHD 620 graphics card.  At first the card/drivers when I tried to connect to a secondary display.  I had to disable and then reinable it.  All of my video playback has been horrible on this machine (Lenovo Yoga 920).  I'm SURE it is a driver issue.  I tried to download all the drivers from the Intel site for the UHD 620 graphics card.  Windows each time would override the installation saying:  "You have the most up-to-date drivers for your graphics card" and cancel out of the installation.  I so regret buying this machine with this poorly designed graphics card.  Is there anyway around pushing the latest driver installation through to bypass the Windows 10 message?????  Attached is my machine diagnostics report.

        • 1. Re: UHD Graphics 620 Driver Update Issues
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello mjeff321
           
          Thank you for joining the community.
           
          For the manual installation of the driver follow these steps:

          1. Download the graphics driver ZIP file: https://downloadmirror.intel.com/27650/a08/win64_15.65.5.4982.zip
          2. Unzip the file to a designated location or folder.
          3. Right-click Windows Start icon and open Device Manager.
          4. Click “Yes” when prompted for permission from User Account Control.
          5. Expand the Display adapters section.
          6. Right-click the Intel® graphics entry and select Update Driver Software.
          7. Click “Browse my computer for driver software”.
          8. Click “Let me pick from a list of device drivers on my computer”.
          9. Click “Have Disk”.
          10. Click “Browse”.
          11. Access the designated location or folder, and access a folder called “Graphics”.
          12. Select the file called “igdlh64” or “igdlh”.
          13. Click Open, then click OK, and finally click “Next”. Drivers are now being installed.
          14. Reboot your computer.
          15. And let me know if you have any issues with the installation.
           
           
          The graphics driver provided is the latest on Intel® download center for Intel® UHD Graphics 620 controller, bear in mind that this version is the generic version for the controller, is recommended to use the drivers built for your system by the manufacturer in your case Lenovo™.
           
          Hope this helps.
           
          Regards,        
          Leonardo C.
          • 2. Re: UHD Graphics 620 Driver Update Issues
            mjeff321

            I have done this already.  PLEASE re-read my post!  Windows 10 stops me at your step 13 when I try to do the installation with the message:  "Windows has determined that you already have the best up-to-date drivers for your machine".  It then cancels out of the installation and DOES NOT allow the latest driver build that I've downloaded from the Intel site to be install on my machine.

            • 3. Re: UHD Graphics 620 Driver Update Issues
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello mjeff321

              Thank you for your response.
               
              I order to install the new version of drivers you have to uninstall the drivers currently install on the system, Please follow the steps below to uninstall the graphics driver:

              1. On the keyboard, press WinLogo key + R, then type in devmgmt.msc
              2. Expand the Display Adapters section.
              3. Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
              4. Right-click the Intel Graphics Driver and select Uninstall.
              5. Select the checkbox “Delete” the driver software for this device.
              6. Reboot the computer after the uninstall process has finished.
               
              Once the drivers are uninstalled you should be able to try the steps previously provided to install de drivers
               
              Try to complete these steps without internet connection to avoid automatic driver update form the OS
               
              Hope this helps. 

              Regards,
              Leonardo C.
              • 4. Re: UHD Graphics 620 Driver Update Issues
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello mjeff321

                I was checking your case and would like to know if you were able to try the steps provided.
                 
                Regards,
                Leonardo C.
                 

                • 5. Re: UHD Graphics 620 Driver Update Issues
                  mjeff3212

                  I was able to get the new drivers installed on my machine.  However; I still have the same issues as before with grainy video rendering and video loads starting over if I leave and come back to the window (YouTube).

                  • 6. Re: UHD Graphics 620 Driver Update Issues
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello mjeff3212

                    Thank you for your response.
                     
                    Could you provide us with a video of the error that you have?
                     
                    What is the resolution and frame rate of the videos?
                     
                    Have you tried to reproduce the video with other Web Browsers? If you have, let me know what Browsers.
                     
                    Regards,
                    Leonardo C.
                     

                    • 7. Re: UHD Graphics 620 Driver Update Issues
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello mjeff3212

                      I was checking your case and would like to know if you need further help.  If so, please do not hesitate in replying back.
                       
                      Regards,
                      Leonardo C.