8 Replies Latest reply on Apr 23, 2018 8:41 PM by wishmymachadntdied

Display Driver has stopped responding and has recovered

frenchperplexguy Apr 16, 2018 11:25 AM

Very generic issue I know, but I couldn't find a solution that works for me.

So, Hi everyone, Sometimes when I watch a gif or a video in Firefox I have this message:

"Display Driver has stopped responding and has recovered".

The text beside precises it's about Intel Graphics Accelerator Drivers for Windows 8(R).

So first reflex: check the driver update.

- When I go on the intel site I can't find the driver corresponding to my OS.

- When I use the Intel® Driver & Support Assistant it tells me everything is up to date.

- When I use the constructor website (Asus) the driver won't install because:

"This computer doesn't meet the minimum requirements to install this driver software"

or something along these lines.

So do anyone have an idea that could help me please ?

Precisions about my configuration:

Asus R500A

Windows 8.1 (former 8) 64 bits

Intel® HD Graphics

Thanks in advance.

1. Re: Display Driver has stopped responding and has recovered

Apr 16, 2018 10:25 AM (in response to frenchperplexguy)

This message was posted on behalf of Intel Corporation

Thank you very much for sharing your issue with the Intel Communities Team, frenchperplexguy.

In order for me to assist you better, please provide me with a DxDiag* report. Please follow these steps to generate it:

1. On the keyboard, press WinLogo key + R.
2. In the Run box please type dxdiag and hit Enter.
3. Click on Save All Information (save it to your desktop).
4. Attach the .txt file that was generated. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.

Furthermore, what software or game is your computer running when this error happens?Additionally, can you please update your BIOS? Please find the download link below:
http://dlcdnet.asus.com/pub/ASUS/nb/K55A/K55AAS407.zip?_ga=2.160855741.1836470169.1523895580-1486922127.1518557614

Antony S.
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2. Re: Display Driver has stopped responding and has recovered

frenchperplexguy Apr 16, 2018 11:23 AM (in response to Intel Corporation)
Hi and thanks for your answer.

I had to ignore DxShow in order for DxDiag not to crash.

The Driver crash causes artefacts, and only happens in Firefox, while watching Youtube videos or a certain type of gifs (strangely not all of them).

exemple of bugged gif : https://i.imgur.com/Sr35nSU.gifv

I already updated the BIOS.

Thanks

DxDiag.txt.zip 13.4 K
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3. Re: Display Driver has stopped responding and has recovered

Apr 17, 2018 10:59 AM (in response to frenchperplexguy)

This message was posted on behalf of Intel Corporation

Thank you very much for your reply and the information provided, frenchperplexguy.

Please try installing these drivers (4229 version) using this guide. Please be aware that the driver I am sharing with you is a generic driver from Intel® and some features of it might not be available for your machine, we always recommend verifying if there is any update with the manufacturer of the computer. Nevertheless, we can try to perform this troubleshooting step.

Please share with us the results.

Antony S.
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4. Re: Display Driver has stopped responding and has recovered

frenchperplexguy Apr 17, 2018 11:44 AM (in response to Intel Corporation)

Hi,

I sucessfully installed the driver, but I still have artefacts.

Thanks.
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5. Re: Display Driver has stopped responding and has recovered

wishmymachadntdied Apr 21, 2018 9:22 PM (in response to frenchperplexguy)

I am having the exact same issue with GIF playback in Firefox v59.0.2.

In my case the graphics card is a Intel(R) HD Graphics 3000, with an Intel driver version 9.17.10.4229. When I run Update Driver from Device Manager console, I am told that the "best driver software for my device is already installed." OS is 64 bit Win8.1 Professional.

I am eager to her what you recommend for the OP
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6. Re: Display Driver has stopped responding and has recovered

wishmymachadntdied Apr 22, 2018 4:52 PM (in response to wishmymachadntdied)

Here's a possible solution...

If you've tried updating your graphics card driver and you are still experiencing GIF playback issues, try following the advice in this Mozilla support thread, see posts from timtak for specific advice.

I love firefox. But the new firefox quantum is giving me a hard time. Graphics display keeps crashing. Firefox keeps fre…
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7. Re: Display Driver has stopped responding and has recovered

frenchperplexguy Apr 23, 2018 9:06 AM (in response to wishmymachadntdied)

Thanks for your response.

My accessibility was set to false, but I checked the setting to "Prevent Accessibility Services from accessing your browser" anyway.

Gifs still glitches though.

EDIT: following an advice from wishmymachadntdied, I turned off hardware acceleration in Firefox and it worked.

Thanks, wishmymachadntdied

Problem solved.
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8. Re: Display Driver has stopped responding and has recovered

wishmymachadntdied Apr 23, 2018 8:41 PM (in response to frenchperplexguy)

Oh, that's fantastic news! I actually don't work for Intel or anything. Just a random person on the internet who hates her current Windows PC. It's just so buggy and unstable.

After my Mac died, I've had to use my Windows PC and I hate it. There. are. so. many. issues like this GIF playback problem. So annoying!

Very glad that the advice worked for you.
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