5 Replies Latest reply on Apr 24, 2018 10:39 AM by Intel Corporation

    900P AIC works fine but:

    johnlodge

      -cannot be seen in UEFI, only the sata storage a couple of hard drives and a Samsung SSD can be seen.

      -The Intel Optane Storage controller is installed and works

      -Windows 10 Disk Management can see it formatted it etc.,

      - The 900p now has the paging file, the Windows Index and some of the Lightroom caches all function

      - The relevant adapter slot had to be set from x2 to x4.

      - Read speeds are about as advertised.

      -SMART works through Aida64 and Optane temp is about 28C.

      -Intel RST does not see a thing

      -the only place Optane shows is its Device Driver in Device Manager Driver version 4.0.0.1007

       

      The motherboard is an ASUS Rog Maximus x Hero

       

      Is there one or several issues here

                                         - is it a wait for new firmware for M/B

                                         - is it a wait newer Rst it is the usual 15.9.0.1015

       

      ...John

       

       

        • 1. Re: 900P AIC works fine but:
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi johnlodge, 

          Thank you for contacting our support community. We understand your concern Intel® Optane™ SSD 900P Series. 

          We would like to inform you that having to set form x2 to x4 is a motherboard quirk and is not related to the drive. 

          Based on the information provided the SSD is working fine. In order to better assist you with your concern, could you please confirm if the situation is related to Intel® Rapid Storage Technology (Intel® RST) software?  or what is your end goal? 

          Regards, 
          Junior M. 

          • 2. Re: 900P AIC works fine but:
            johnlodge

            The original goal was to have RST install.

            Actually as noted elsewhere the Optane driver would not install if RST was present.

            Uninstalling RST enabled the install of the Optane driver.

            But when RST was then installed it did not sense the Optane storage.

            It is not clear to me if it should or should not have recognised it, but RST having a subpart related to Optane was mentioned, perhaps that referred to non-disk volume Optane memory. Right now I do not have RST installed.

             

            ...John

            • 3. Re: 900P AIC works fine but:
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi johnlodge,

              Thanks for the reply. 

              We will transfer the tread to the Intel(R)  Rapid Storage Technology community support team so they can assist you with your issue. 

              Regards, 
              Junior M. 
               

              • 4. Re: 900P AIC works fine but:
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello johnlodge,
                Thank you for your contacting us regarding the conflict that your experiencing between our Intel® Rapid Storage Technology and our Intel® Optane™ SSD 900P Series; it will be more than a pleasure to assist you.
                In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
                https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
                I hope to hear from you soon.
                Best Regards,
                Diego S.
                 

                • 5. Re: 900P AIC works fine but:
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello johnlodge,
                  I was taking a look to your thread and I wanted to know if you still need further assistance.
                  Please do not hesitate on contacting us back if necessary.
                  Best Regards,
                  Diego S.