2 Replies Latest reply on Apr 18, 2018 10:35 AM by Intel Corporation

Display driver failed to start

Melankoly Apr 12, 2018 7:25 AM

Hello everyone, I am unable to get the drivers to work for my Dell Latitude 5480. I have Intel HD graphics 620. I have tried uninstalling these drivers and restarting the computer. I have tried installing drivers from intel, and from dell command, and support assist. As soon as the drivers install, I get a windows message saying that it didn't work, and it converts to a Microsoft default driver and does not support more monitors. I have attached my DxDiag, and I look forward to hearing what I can try to resolve this issue. On a side note, I am working on this for someone across the country and I do not have access to the physical laptop. I am able to remote in.

Edit: I have used several different version of that driver.

DxDiag Test.txt.zip 15.8 K

1. Re: Display driver failed to start

Apr 12, 2018 11:07 AM (in response to Melankoly)

This message was posted on behalf of Intel Corporation

Hello Melankoly,
Thank you for your contacting us regarding you’re the issues that you have been experiencing with your Dell Latitude 5480 OEM laptop (drivers), it will be more than a pleasure to assist you.
In this case, please give it a try to the latest Intel® Graphics Driver for Windows (Generic 15.65.5.4982) for the Intel® HD Graphics 620 controller.
Here you will find the download link:
https://downloadcenter.intel.com/download/27650/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?product=96551
In order to bypass the OEM system, please go ahead a follow these steps in order to install the drivers without any issue:
https://www.youtube.com/watch?v=S1KzoQDjMMY
The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.
As well, remember that the OEM laptop that you are troubleshooting works with customized drivers created by Dell* that you can download at any moment here:
http://www.dell.com/support/home/us/en/04/product-support/product/latitude-14-5480-laptop/drivers
Please give it a try to both if it is necessary and then post the results.
I hope to hear from you soon.
Best Regards,
Diego S.
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2. Re: Display driver failed to start

Apr 18, 2018 10:35 AM (in response to Intel Corporation)

This message was posted on behalf of Intel Corporation

Hello Melankoly,,
I was taking a look to your case and I wanted to know if you need further assistance?
Please do not hesitate and contact us back in case that you need help.
Best Regards,
Diego S.
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