2 Replies Latest reply on Apr 18, 2018 10:35 AM by Intel Corporation

    Display driver failed to start


      Hello everyone, I am unable to get the drivers to work for my Dell Latitude 5480.  I have Intel HD graphics 620.  I have tried uninstalling these drivers and restarting the computer.  I have tried installing drivers from intel, and from dell command, and support assist.  As soon as the drivers install, I get a windows message saying that it didn't work, and it converts to a Microsoft default driver and does not support more monitors.  I have attached my DxDiag, and I look forward to hearing what I can try to resolve this issue.  On a side note, I am working on this for someone across the country and I do not have access to the physical laptop.  I am able to remote in.


      Edit: I have used several different version of that driver.