5 Replies Latest reply on Apr 17, 2018 2:18 PM by Intel Corporation

    Bluescreen on fresh Windows installation Caused by iocbios2.sys

    Maqzx

      Hello.

       

      I have a brand new pc on a fresh windows installation that crashes randomly with the code iocbios 2.sys

       

      It seems to be some intel overclock driver. I have talked with windows support they said i should ask you guys.

        • 1. Re: Bluescreen on fresh Windows installation Caused by iocbios2.sys
          Maqzx

          What do i do from here. i cannot remove that driver. And it gets installed automaticly by windows.

          • 2. Re: Bluescreen on fresh Windows installation Caused by iocbios2.sys
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Maqzx,

            Thank you for joining the Intel Community Support.

            If you did not download the the Intel® Extreme Tuning Utility (Intel® XTU) from the Intel® Download Center (https://downloadcenter.intel.com/), you may have a preinstalled version provided by your system manufacturer.

            Please scan your computer using the Intel® System Support Utility to get basic information to address your issue properly. Follow the steps below:
            1.Download the Intel® System Support Utility and save the application to your system.
            https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

            2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
            3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
            4. Attach the report to this thread. 

            Also, how are you trying to uninstall the utility? Why is it that you cannot remove it from your computer?
             
            Wanner G.

            1 of 1 people found this helpful
            • 3. Re: Bluescreen on fresh Windows installation Caused by iocbios2.sys
              Maqzx

              Hi Wanner G.

               

              Thank your getting back to me so quick.

               

              Short resume. Im getting this bluescreen randomly. when opening programs or powering off pc. I used Driver verifier in windows to try to find what driver was causing bluescreens. And when i use driver verifier with iocbios 2.sys on. i get bluescreen instant. If i use the verifier without iocbios 2.sys then it runs fine. So i think that is was causing the blue screens for now.

               

              I did not download the Intel® Extreme Tuning Utility (Intel® XTU). after a fresh windows 10 install it got installed automatically.


              Do i even need this driver or what is it  for ?.

               

              I try to just delete the folder. But it says the file is in use. And i cannot find any uninstall.exe.

               

              I cannot attach the document in here so i will copy paste the whole thing

               

              # SSU Scan Information

              Scan Info:

              Version:"2.5.0.12"

              Date:"04-11-2018"

              Time:"00:00:13.5161078"

               

               

              # Scanned Hardware

              Computer:

                        BaseBoard Manufacturer:"ASUSTeK COMPUTER INC."

                        BIOS Mode:"UEFI"

                        BIOS Version/Date:"American Megatrends Inc. 1101 , 02/27/2018"

                        CD or DVD:"Not Available"

                        Embedded Controller Version:"255.255"

                        Platform Role:"Desktop"

                        Processor:"Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz , GenuineIntel"

                        Secure Boot State:"Off"

                        SMBIOS Version:"3.0"

                        Sound Card:"USB-lydenhed"

                        Sound Card:"USB-lydenhed"

                        Sound Card:"Enheden High Definition Audio"

                        Sound Card:"NVIDIA High Definition Audio"

                        Sound Card:"NVIDIA Virtual Audio Device (Wave Extensible) (WDM)"

                        System Manufacturer:"System manufacturer"

                        System Model:"System Product Name"

                        System SKU:"SKU"

                        System Type:"x64-based PC"

                        - "Display"

                             Intel ® Graphics Driver Version:"Not Available"

                             - "NVIDIA GeForce GTX 1070"

                                  Adapter Compatibility:"NVIDIA"

                                  Adapter DAC Type:"Integrated RAMDAC"

                                  Adapter RAM:"4,00 GB"

                                  Availability:"Running or Full Power"

                                  Bits Per Pixel:"32"

                                  Caption:"NVIDIA GeForce GTX 1070"

                                  CoInstallers:"nvdispgenco6439135.dll,NvGenericCoInstall,nvdispco6439135.dll,NVDisplayCoInstall"

                                  Color Table Entries:"4294967296"

                                  Dedicated Video Memory:"Not Available"

                                  Driver:"nvlddmkm.sys"

                                  Driver Date:"03-23-2018 01:00"

                                  Driver Path:"C:\Windows\system32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvlddmkm.sys"

                                  Driver Provider:"NVIDIA"

                                  Driver Version:"23.21.13.9135"

                                  INF:"oem9.inf"

                                  INF Section:"Section118"

                                  Install Date:"Not Available"

                                  Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c1a085cc86772d3f\nvldumdx.dll"

                                  Last Error Code:"Not Available"

                                  Last Error Code Description:"Not Available"

                                  Last Reset:"Not Available"

                                  Location:"PCI-bus 1, enhed 0, funktion 0"

                                  Manufacturer:"NVIDIA"

                                  Microsoft DirectX* Version:"DirectX 12"

                                  Monochrome:"No"

                                  Number of Colors:"4294967296"

                                  Number of Video Pages:"Not Available"

                                  PNP Device ID:"PCI\VEN_10DE&DEV_1B81&SUBSYS_85991043&REV_A1\4&56CA552&0&0008"

                                  Power Management Capabilities:"Not Available"

                                  Power Management Supported:"Not Available"

                                  Refresh Rate - Current:"60 Hz"

                                  Refresh Rate - Maximum:"75 Hz"

                                  Refresh Rate - Minimum:"50 Hz"

                                  Resolution:"1920 X 1080"

                                  Scan Mode:"Noninterlaced"

                                  Service Name:"nvlddmkm"

                                  Status:"OK"

                                  Video Architecture:"VGA"

                                  Video Memory:"Unknown"

                                  Video Processor:"GeForce GTX 1070"

                        - "Memory"

                             Physical Memory (Available):"28,63 GB"

                             Physical Memory (Installed):"32 GB"

                             Physical Memory (Total):"31,93 GB"

                             - "BANK 0"

                                  Capacity:"8 GB"

                                  Channel:"ChannelA-DIMM1"

                                  Configured Clock Speed:"3200 MHz"

                                  Configured Voltage:"1200 millivolts"

                                  Data Width:"64 bits"

                                  Form Factor:"DIMM"

                                  Interleave Position:"First position"

                                  Manufacturer:"G-Skill"

                                  Maximum Voltage:"Not Available"

                                  Memory Type:"Unknown"

                                  Minimum Voltage:"Not Available"

                                  Part Number:"F4-3200C16-8GTZR"

                                  Serial Number:"00000000"

                                  Status:"Not Available"

                                  Type:"Not Available"

                             - "BANK 1"

                                  Capacity:"8 GB"

                                  Channel:"ChannelA-DIMM2"

                                  Configured Clock Speed:"3200 MHz"

                                  Configured Voltage:"1200 millivolts"

                                  Data Width:"64 bits"

                                  Form Factor:"DIMM"

                                  Interleave Position:"First position"

                                  Manufacturer:"G-Skill"

                                  Maximum Voltage:"Not Available"

                                  Memory Type:"Unknown"

                                  Minimum Voltage:"Not Available"

                                  Part Number:"F4-3200C16-8GTZR"

                                  Serial Number:"00000000"

                                  Status:"Not Available"

                                  Type:"Not Available"

                             - "BANK 2"

                                  Capacity:"8 GB"

                                  Channel:"ChannelB-DIMM1"

                                  Configured Clock Speed:"3200 MHz"

                                  Configured Voltage:"1200 millivolts"

                                  Data Width:"64 bits"

                                  Form Factor:"DIMM"

                                  Interleave Position:"Second position"

                                  Manufacturer:"G-Skill"

                                  Maximum Voltage:"Not Available"

                                  Memory Type:"Unknown"

                                  Minimum Voltage:"Not Available"

                                  Part Number:"F4-3200C16-8GTZR"

                                  Serial Number:"00000000"

                                  Status:"Not Available"

                                  Type:"Not Available"

                             - "BANK 3"

                                  Capacity:"8 GB"

                                  Channel:"ChannelB-DIMM2"

                                  Configured Clock Speed:"3200 MHz"

                                  Configured Voltage:"1200 millivolts"

                                  Data Width:"64 bits"

                                  Form Factor:"DIMM"

                                  Interleave Position:"Second position"

                                  Manufacturer:"G-Skill"

                                  Maximum Voltage:"Not Available"

                                  Memory Type:"Unknown"

                                  Minimum Voltage:"Not Available"

                                  Part Number:"F4-3200C16-8GTZR"

                                  Serial Number:"00000000"

                                  Status:"Not Available"

                                  Type:"Not Available"

                        - "Motherboard"

                             Availability:"Running or Full Power"

                             BIOS:"1101, ALASKA - 1072009"

                             Caption:"Bundkort"

                             - "Chipset":"Intel(R) Desktop/Workstation/Server Express"

                                  Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Desktop%2fWorkstation%2fServer+Express"

                             Date:"02-27-2018 01:00"

                             Install Date:"Not Available"

                             Last Error Code:"Not Available"

                             Last Error Code Description:"Not Available"

                             Manufacturer:"ASUSTeK COMPUTER INC."

                             Model:"Not Available"

                             Part Number:"Not Available"

                             PNP Device ID:"Not Available"

                             Power Management Capabilities:"Not Available"

                             Power Management Supported:"Not Available"

                             Product:"ROG MAXIMUS X HERO"

                             Serial Number:"170809030302966"

                             Status:"OK"

                             Version:"Rev 1.xx"

                        - "Networking"

                             Intel ® Network Connections Install Options:"Not Available"

                             Intel ® Network Connections Version:"Not Available"

                             Intel ® PROSet/Wireless Software Version:"Not Available"

                             - "Intel(R) Ethernet Connection (2) I219-V"

                                  Availability:"Running or Full Power"

                                  - "Caption":"Intel(R) Ethernet Connection (2) I219-V"

                                       Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Connection+(2)+I219+V"

                                  CoInstallers:"Not Available"

                                  Default IP Gateway:"192.168.0.1"

                                  DHCP Enabled:"Yes"

                                  DHCP Lease Expires:"01-02-1970 01:58"

                                  DHCP Lease Obtained:"01-01-1970 01:58"

                                  DHCP Server:"192.168.0.1"

                                  Driver:"e1i63x64.sys"

                                  Driver Date:"05-04-2016 12:00"

                                  Driver Path:"C:\Windows\system32\drivers\e1i63x64.sys"

                                  Driver Provider:"Microsoft"

                                  Driver Version:"12.15.22.6"

                                  ETrackID:"Not Available"

                                  Index:"0001"

                                  INF:"net1ic64.inf"

                                  INF Section:"E15B8.6.2"

                                  Install Date:"Not Available"

                                  Installed:"Yes"

                                  IP Address:"192.168.0.2;fe80::8cdb:4b71:9f3c:b826"

                                  IP Subnet:"255.255.255.0;64"

                                  Last Error Code:"Not Available"

                                  Last Error Code Description:"Not Available"

                                  Last Reset:"04-11-2018 09:59"

                                  Location:"PCI bus 0, device 31, function 6"

                                  MAC Address:"B0:6E:BF:84:6D:A1"

                                  Manufacturer:"Intel Corporation"

                                  Media Type:

                                  Net Connection ID:"Ethernet"

                                  NetCfgInstanceId:"{7E1B4500-FB12-426A-B969-889A51EF5C07}"

                                  Number of VLANs:"0"

                                  NVM Version:"Not Available"

                                  Part Number:"FFFFFF-0FF"

                                  PNP Device ID:"PCI\VEN_8086&DEV_15B8&SUBSYS_86721043&REV_00\3&11583659&0&FE"

                                  Port:"Not Available"

                                  Power Management (Low Power):"Active: Yes, Enable: Yes"

                                  Power Management (Wake On LAN):"Active: Yes, Enable: Yes"

                                  Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"

                                  Power Management Capabilities:"Not Available"

                                  Power Management Supported:"No"

                                  Product Type:"Intel(R) Ethernet Connection (2) I219-V"

                                  Service Name:"e1iexpress"

                                  Status:"Enabled"

                                  Team Name:"Not in a team"

                                  Temperature:

                                  Type:"Ethernet 802.3"

                                  - "Service Bindings"

                                       Besvarelse til registrering af link-layer-topologi:

                                       Driver til Microsoft LLDP-protokol:

                                       Fil- og printerdeling til Microsoft-netværk:

                                       I/O-driver til mapper til registrering af link-layer-topologi:

                                       Klientprogram til Microsoft-netværk:

                                       QoS-pakkeplanlægning:

                                       TCP/IPv4 (Internet Protocol Version 4):

                                       TCP/IPv6 (Internet Protocol Version 6):

                                  - "Settings"

                                       *FlowControl:Flow Control:"Rx & Tx Enabled (3)"

                                       *InterruptModeration:Interrupt Moderation:"Enabled (1)"

                                       *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"

                                       *JumboPacket:Jumbo Packet:"Disabled (1514)"

                                       *LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"

                                       *LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"

                                       *PMARPOffload:ARP Offload:"Enabled (1)"

                                       *PMNSOffload:NS Offload:"Enabled (1)"

                                       *PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"

                                       *ReceiveBuffers:Receive Buffers:"256 (256)"

                                       *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"

                                       *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                       *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                       *TransmitBuffers:Transmit Buffers:"512 (512)"

                                       *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                                       *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                                       AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"

                                       ITR:Interrupt Moderation Rate:"Adaptive (65535)"

                                       LogLinkStateEvent:Log Link State Event:"Enabled (51)"

                                       MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"

                                       WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"

                        - "Operating System"

                             .Net Framework Version:"2.0,3.0,3.5,4.0,4.7"

                             Boot Device:"\Device\HarddiskVolume2"

                             Internet Browser:"Google Chrome,65.0, Internet Explorer,11.371"

                             Locale:"Danmark"

                             OS Manufacturer:"Microsoft Corporation"

                             OS Name:"Microsoft Windows 10 Home"

                             Other OS Description:"Not Available"

                             Page File:"C:\pagefile.sys"

                             Page File Space:"5,00 GB"

                             Physical Memory (Available):"28,63 GB"

                             Physical Memory (Installed):"32 GB"

                             Physical Memory (Total):"31,93 GB"

                             System Directory:"C:\Windows\system32"

                             Version:"10.0.16299 Build 16299"

                             Virtual Memory (Available):"33,02 GB"

                             Virtual Memory (Total):"36,93 GB"

                             Windows Directory:"C:\Windows"

                             - "Installed Updates"

                                  KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                                  KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                                  KB4053577:"Security Update [12/14/2017]"

                                  KB4058043:"Update [4/11/2018]"

                                  KB4093110:"Security Update [4/11/2018]"

                                  KB4093112:"Security Update [4/11/2018]"

                                  KB4099989:"Update [4/11/2018]"

                        - "Processor"

                             - "Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz"

                                  Architecture:"x64"

                                  ATPO:"Not Available"

                                  Availability:"Running or Full Power"

                                  Caption:"Intel64 Family 6 Model 158 Stepping 10"

                                  - "Chipset Name":"Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz"

                                       Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+8700K+CPU+"

                                  CPU Speed:"3,696 GHz"

                                  Current Voltage:"1.6 volts"

                                  Driver:"Not Available"

                                  Driver Date:"04-21-2009 12:00"

                                  Driver Path:"C:\Windows\system32\drivers\intelppm.sys"

                                  Driver Provider:"Microsoft"

                                  Driver Version:"10.0.16299.371"

                                  Ext. Family:"Not Available"

                                  Family:"Intel Core™ i7-2760QM"

                                  FPO:"Not Available"

                                  INF:"cpu.inf"

                                  INF Section:"IntelPPM_Inst.NT"

                                  Install Date:"Not Available"

                                  Last Error Code:"Not Available"

                                  Level 1 Cache:"6 x 384 KB"

                                  Level 2 Cache:"6 x 1536 KB"

                                  Level 3 Cache:"12 MB"

                                  Load:"2%"

                                  Manufacturer:"GenuineIntel"

                                  Model:"158"

                                  Name:"Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz"

                                  Number of Cores:"6"

                                  Number of Cores Enabled:"6"

                                  Number of Logical Processors:"12"

                                  Part Number:"To Be Filled By O.E.M."

                                  Power Management Capabilities:"Not Available"

                                  Power Management Supported:"No"

                                  Processor ID:"BFEBFBFF000906EA"

                                  Revision:"Not Available"

                                  Serial Number:"To Be Filled By O.E.M."

                                  Service Name:"intelppm"

                                  Status:"OK"

                                  Stepping:"10"

                                  Version:"Not Available"

                        - "Storage"

                             - "Samsung SSD 960 EVO 250GB"

                                  Capablities:"Random Access, Supports Writing"

                                  Caption:"Samsung SSD 960 EVO 250GB"

                                  Cylinder - Total:"30401"

                                  Description:"Diskdrev"

                                  Driver:"Not Available"

                                  Driver Date:"06-21-2006 12:00"

                                  Driver Version:"10.0.16299.371"

                                  Error Code:"Device is working properly"

                                  Firmware Revision:"2B7QCXE7"

                                  Heads - Total:"255"

                                  Index:"0"

                                  INF:"disk.inf"

                                  Install Date:"Not Available"

                                  Interface Type:"SCSI"

                                  Manufacturer:"(Standarddrev)"

                                  Model:"Samsung SSD 960 EVO 250GB"

                                  Name:"\\.\PHYSICALDRIVE0"

                                  Partitions:"3"

                                  Physical Sector Size:"512"

                                  PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SAMSUNG_SSD_960\5&331F0CD8&0&000000"

                                  Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                                  SCSI Bus:"0"

                                  SCSI LUN:"0"

                                  SCSI Port:"1"

                                  Sectors - Per Track:"63"

                                  Sectors - Total:"488392065"

                                  Serial Number:"0025_3859_71B0_8A68."

                                  Size:"232,88 GB"

                                  Size – Available:"176,62 GB"

                                  Status:"OK"

                                  Tracks - Per Cylinder:"255"

                                  Tracks - Total:"7752255"

                                  - "C:"

                                       Availability:"Not Available"

                                       Caption:"C:"

                                       Compression Method:"Not Compressed"

                                       Description:"Lokal fast disk"

                                       File System:"NTFS"

                                       Name:"Not Available"

                                       Serial Number:"EA43820C"

                                       Size:"232,284175872803 GB"

                                       Size – Available:"176,616653442383 GB"

                                       Status:"Not Available"

                                       Volume Dirty:"No"

              ...#SSU#...

               

              Hope you can get some info from these details. And thank you.

               

              Maqzx- Aka Mads Sommer

              • 4. Re: Bluescreen on fresh Windows installation Caused by iocbios2.sys
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello Maqzx,

                Thank you for the information provided.

                Basically, Intel® Extreme Tuning Utility (Intel® XTU) is a tuning software that allows you to overclock, monitor and stress a system. I checked your system manufacturer's website, and the Intel® Xtreme Tuning Utility came pre-installed. You can see the driver details under the utilities section as IXTU: https://www.asus.com/us/Motherboards/ROG-MAXIMUS-X-HERO/HelpDesk_Download/

                Please attempt to remove it by using the Add/Remove program feature in the Windows Control panel.

                I also recommend you to contact your motherboard manufacturer to get further information about why this utility is available for your system. Please let me know how you handle this issue. 

                Wanner G.

                • 5. Re: Bluescreen on fresh Windows installation Caused by iocbios2.sys
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Maqzx,

                  Were you able to successfully remove the  Intel® Extreme Tuning Utility (Intel® XTU)?

                  Please let me know if you need any further help.

                  Wanner G.