4 Replies Latest reply on Apr 19, 2018 7:49 AM by Intel Corporation

    server backup fails

    siltalai

      Hello

      My configuration:

      Fresh install of Server 2012 R2 on Mainboard Intel S1200SP (Chipset intel c600 /c220)

      System installed on RAID 1 (two new SSD Samsung pro)

      RAID (Chipset intel c600 /c220) driver version 4.6.0.1048

       

      I have the issues, that the windows server backup fails with the error message "the drive cannot find the sector requested"

      I tried chkdsk but found no error

       

      So I searched further and one solution was to shrink the volume but I am not able to shrink the volume because it stops wirh the error message

      "the drive cannot find the sector requested" 0x8007001B"

       

      In the intel rapid storage UI seems everything normal but the volume is not initialyzed.

       

      Do you have any hints what to do?

      Thank you for any help!

      Michael

        • 1. Re: server backup fails
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Siltalai,

          Thank you for contacting the  Intel® Rapid Storage Technology Enterprise support

          We have checked all the information that you have provided us and it does't seem that the issue is not related to the Intel® RSTe software itself; however. Have you tried initializing the drive since If the volume is not initialized, the RAID initialization will happen in the background, but this can cause performance impacts as well as add a risk of data loss should a drive fail before background initialization completes.

          Additionally we have research on the error message you provided us and we found relevant information on the following community post:

          Please bear in mind that the external links here are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

          https://serverfault.com/questions/832459/windows-server-2012-backup-the-drive-cannot-find-the-sector-requested

          Best Regards
          Luis H

          • 2. Re: server backup fails
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Siltalai,

            We are following up on your community post since a few days ago we provided you with answers to your questions.

            We are still awaiting for your reply, so please let us know if you require further assistance or if we can proceed to set the case status as resolved.

            Best Regards
            Luis H

            • 3. Re: server backup fails
              siltalai

              Hello Luis,

              sorry for the delay- I am still investigating..

              Since its a production server I only have time at the weekends.

              Best regards

              • 4. Re: server backup fails
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello Siltalai,

                We hope you are doing well

                Thank you for getting back to us with the status of your issue.Please don't hesitate to contact us back if you have any question or  update about the issue you are experiencing

                Best Regards 
                Luis H