Thank you for contacting our support community. We understand your concern regarding the Intel® Optane™ Memory.
In order to better assist you with your issue, could you please provide us with the following information:
*Could you please confirm which M.2 port are you using to connect the Intel® Optane™ Memory and also the SATA ports in order to connect the other drives.
*Please provide the Optane(TM) logs located here:
C:\Users\[your user name]\Intel\Logs
*Could you please provide us with the system logs, please follow the next steps:
1- Go to: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.
2- When finished downloading it, open it.
3- Mark the box "Everything" and then click "Scan.
4- When finish scanning, click "Next."
5- Click on "Save."
6- Attach the file when replying.
We look forward to hearing back from you.
1 of 1 people found this helpful
Thanks for the information provided.
It seems that you are using a Samsung* SSD 960 EVO as a boot drive. This is an NVMe* SSD Intel® Optane™ Memory is not compatible with it, the module is only compatible with SATA Boot drives. You already have a fast SSD as boot drive and the performance benefit will be none to zero and the software will not allow you to enable the module.
For more information, you can check this article.
If you want to use the Intel® Optane™ Memory, you will need to install the Windows(R) 10 on the Toshiba* SATA drive and use the Samsung* SSD 960 EVO as a secondary drive.
As per our latest update, it seems that now Optane™ supports the acceleration in secondary drives as per the following article:
Based on the SSU logs you meet the system requirements for the Secondary/Data drive acceleration:
*8th Generation Intel® Core™ Processor (Intel® Core™ i7-8700K Processor)
Intel® Z370 Chipset*
Intel® H370 Chipset
Intel® B360 Chipset
Intel® Q370 Chipset
And you have the Intel® Z370 Chipset in your motherboard.
The last requirement is the driver version noted and corresponding system BIOS with the Intel® Rapid Storage Technology (Intel® RST) Pre OS UEFI driver 126.96.36.19902 and later. For this driver, we recommend you to contact Asus* in order to confirm if they already released the BIOS update that contains the driver needed.
- Statistics will only be displayed when accelerating a System drive.
- Secondary drive is required to be formatted with a GPT partition.
Please let us know the outcome of the situation.
We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.