Thanks for posting in our communities.
In order to better assist you, we would like to know the following:
- Was the drive working before (as boot drive or storage device?
- What method or tool was used to format the SSD?
- Do you have any other system where you can test this drive?
- What's your motherboard model?
The drive was working for both storage and boot (there are no other drives attached to the motherboard).
I had two partitions on the drive - one wiht Linux Mint and one with Ubuntu. I booted from a Ubuntu Live USB and used the 'parted' tool to format the drive. This was because the graphical interface for the Live USB was not working after a reset, only terminal. The graphics card is an Nvidia Titan Xp, the motherboard does not have a built in vga slot.
Here's motherboard model:
ASUS WS C621E SAGE Dual Socket LGA-3647 EEB Motherboard.
There are no other systems at the moment to test on. If you agree it is faulty and there's no avenues to fix it, I may be able to get a replacement under warranty.
Thanks for the response
I got a new SSD and hooked it up the motherboard, then installed Ubuntu. This was only possible by setting all CSM settings in the BIOS to Legacy - I think this 'blocked' the nvme from ever being accessed, which seems to cause a freeze.
So the motherboard is not faulty. Currently trying to update the firmware
Thanks for your reply.
Changing the CSM (Compatibility Support Module) Boot option to Legacy should affect boot devices, but you should be able to access NVMe devices as storage/secondary.
If at this point the drive is still not recognized, we recommend contacting your local support to check for warranty options.
The firmware on Intel® SSD 600p Series can be updated using either Intel® SSD Toolbox or Intel® SSD Firmware Update Tool. However, one tool is available on Windows* platforms only, while the other boots outside the operating system (and if we understood correctly, you've already tested it).
As for drivers, this SSD uses the NVMe inbox drivers on the operating system regardless of platform.
Please let us know if there's anything else we can do for you.
How to read M.2 nVME SSD
Now more and more laptop use faster M.2 nVME SSD as hard driver, it really saves much space to make laptop more thiner and lighter,but the speed is really faster than SATA SSD.But if the laptop is dead and we want to copy important data from SSD, how we should to do? Here I introduce some ways to do this job:
3.If you don’t care cost anyway, you can use USB 3.0/3.1 nVME external case to read your data,it is most convenient,but the cost is much higher.