Thanks for posting. Your reply was branched into a new thread since the issue description is quite different.
Please notice that your router is the one in charge of managing and dividing bandwidth among the connected clients. We recommend the following:
- Your current Windows 10* version is 1607 (Anniversary Update). Please update to the latest version, 1709 (Fall Creators Update as of today). You might want to connect to a different network for this.
- Make sure your router firmware is up to date.
- Disable QoS (Quality of Service) and restriction lists from the router.
- Take note of your current settings, reset router to factory settings and rebuild.
Please let us know how it goes. If the issue persists, please provide your router brand and model.
I am sorry but I don't understand what is difference with the other thread, we have the same network adapter and our computers kill the WiFi.
Also, if I don't turn my computer on, and I test the internet speed in my cell phone, or my my wife's computer (win 10) I get my full width band, and as soon as I turn my computer on the WiFi goes down, eventhough the internet company verifies the full width band in the same time I am testing the speed.
I am not a person that updates my computer often, and want to know what is the problem if I only update my network adapter. The computer used to work well to a certain day some months ago and all this time I have been trying to find the problem, mainly believing it had to do with the Internet company.
Any other way to fix my WiFi performance?
Thanks for your reply. The other thread is an user having download speed problems on a single system. In your case, it seems the router isn't balancing the bandwidth correctly.
It is important to keep the system up to date. Most updates are fixes and optimizations. There's also the possibility that the computer is consuming a lot of bandwidth while downloading the updates, since they're automatically downloaded on Windows 10*.
Other than that, please focus on checking your router as we recommended in the previous message.
I did 2 things today, I updated my laptop and the technicians from the cable company came.
I attached the last report of the SSU for you to check.
The Modem and Router are up-to-date.
The problem persists.
If I only test my Internet on my cell phone connected to WiFi I get 15.12 download and 2.42 upload
If I turn on my laptop, the WiFi goes down, in my cell phone to 4.12 and in my laptop to 3.08, so clearly my laptop has a problem with the Network Adapter.
Any other tasks to try?
If you didn't turn on QoS then it sounds like your router's WiFi chipset has an issue. What's the model? I have two laptops with the 8265ac and one with a 9260ac without issue, so I feel its probably something else at play.
Most consumer routers being low margin items, aren't always properly tested or updated (as in defective udates with borked WiFi/chipset firmware). This is from experience as a beta tester for multiple routers. Usually with routers older is better as bugs are fixed and any compatibility issues sorted out, however sometimes you may get regressions.
Thanks for your reply. You may try the following:
- Test connecting to other networks and compare behaviors.
- You're currently connected to a 802.11n, 2.4 GHz network. Test changing settings on your router and connect to 802.11ac, 5GHz/2.4GHz instead.
- If issue persists, backup your data and reinstall the operating system from scratch.
Please let us know if there's anything else we can do for you.