3 Replies Latest reply on Apr 16, 2018 4:43 PM by Intel Corporation

    Audio drivers disappeared when installing windows10

    Steph_18

      Hi

       

      I have just installed Windows10 and I don't have the Audio drivers anymore.

      I went to

        • 1. Re: Audio drivers disappeared when installing windows10
          Steph_18

          In the settings of the Audio details events section, it is mentionned the following :

          \FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&14d2581f&0&0201 nécessite que l'installation soit poursuivie. (the installation needs to be continued).

           

          Intel support recommends to restart the computer it does not fix the problem. I have seen a very short and quick message when trying to update that the computer was not able to do it as there is a password connexion problem.

           

          If anyone has any suggestions, I would be grateful

           

          Technical details :

           

          Device Id : INTELAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&14D2581F&0&0201

          Driver Version : 10.22.1.102

          Intel® HD Graphics 520


          64 bits

           

          Thanks

          Best

          • 2. Re: Audio drivers disappeared when installing windows10
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Steph_18, 

            Thank you for joining the Intel Community Support.

            I would like to gather basic information to troublehsoot your system. Please scan it using the Intel® System Support Utility. Follow the steps below:

            1.Download the Intel® System Support Utility and save the application to your system here.
            2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
            3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
            4. Attach the report to this thread. 

            Also, follow the steps below:

            1.Open the Start menu.
            2.Enter Device Manager.
            3.Under Sound, video and game controllers, select your sound card, open it, select the Driver tab.
            4.Select Update Driver.
            5.Reboot your computer if installation is successful.

            Wanner G.

            • 3. Re: Audio drivers disappeared when installing windows10
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Steph_18, 

              Were you able to follow the troubleshooting steps provided?

              Please let me know if you need any further help. 

              Wanner G.