Thanks for posting in our community. Your thread has been moved to Wireless Networking.
Please notice that just like any other device, not all wireless adapters are physically and electrically compatible with all systems. Intel does not recommend end users install or upgrade the various Intel® Wireless Adapter; you should always contact the Computer Manufacturer Support or its authorized representative to check which adapters are supported by your computer and replace it with them whenever possible. For more information, please check the following advisories:
- Why Doesn't My Laptop Recognize My New Intel® Wireless Adapter?
- Regulatory Information Regarding Hardware Installation or Upgrade
However, please make sure the power saving options for the wireless adapter are set to maximum performance. Right click on the battery icon and select Power Options > Change plan settings > Change advanced power settings > Wireless Adapter Settings > Set Power Saving Mode to Maximum Performance on both "On battery" and "Plugged in" options.
Additionally, please disable the wireless adapter advanced setting "U-APSD support", test waking from sleep mode and let us know the results.
I've tried configuring the power management as suggested, this seems to have had little effect.
Furthermore, sometimes when the wireless deactivates, it will not re activate even if I pull the battery, press and hold power button, etc - so in a way it might be worse now but this could all be down to random chance as the problem is reasonably inconsistent to start with. Sometimes it will suspend / resume or turn off / on without issue, sometimes not.
The device is definitely remembering it's previous state when powered down but I can see no pattern other than that it is definitely related to powering the device off and on. The problem will not occur if the laptop is not turned off. I have used it for 30 hours straight with zero problems, closed it, re opened it, and then had no wifi.
Thanks for your reply.
Checking the Maintenance and Service Guide for your system (page 62), we noticed Intel® Wireless-AC 9260 is not part of the recommended spare WLAN modules.
As explained before, it is highly possible the issue is caused by compatibility. At this point we recommend contacting HP* for further assistance.
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We apologize for any inconvenience. Please submit a new thread since we handle every case individually and every scenario is different even if the same product is being used. The next agent will be able to further assist you on this matter.
Intel Customer Support Technician
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