This message was posted on behalf of Intel Corporation
Thank you for joining the community.
In order to help you better, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Steps to save the report:
- Run the utility
- Click on “Scan” to get the scanned system
- Once the scan is complete click on “next”
- Use the “save” option, save the report to your desktop.
- To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.