6 Replies Latest reply on May 16, 2018 11:07 AM by Intel Corporation

    Cannot Set Quantization Range to Full (0-255) with USB-C Connected Monitor (But can with HDMI Connection)

    saiyanzzrage

      Hey all, just got a new work laptop (Dell Latitude 7480) and I have 2 ASUS VS239H-P monitors connected to it, 1 via HDMI, and the other via USB-C.

       

      The issue I am having is that in the Intel HD graphics control panel, I can only enable Full Quantization range on the monitor connected via HDMI.  In fact, most settings available on the HDMI-connected monitor are not available at all for the USB-C connected monitor (aspect ratio, IT content, quantization range).  Also, if I try and enable YCbCr on the USB-C connection, the monitor goes black and drops connection.

       

      The control panel is identifying the monitors as "Digital Television ASUS VS239"

       

      Graphics controller is Intel® HD Graphics 620

      Driver Version is 22.20.16.4799

       

      Any ideas how to enable full quantization on the USB-C connection?  First time posting, so please forgive me if I did not supply enough information...please let me know what else is needed and i will gladly provide it.  Thanks.

       

      HDMI Connected Monitor Settings

       

      USB-C Connected Monitor Settings

       

      Intel(R) HD Graphics 620

       

      Report Date: Wednesday, April 4, 2018

      Report Time [hh:mm:ss]: 9:38:04 AM

      Driver Version: 22.20.16.4799

      Operating System: Windows* 10 Enterprise (10.0.16299)

      Physical Memory: 32652 MB

      Vendor ID: 8086

      Device ID: 5916

      Device Revision: 02

      Graphics Output Protocol (GOP) Version: 9.0.1056

      Current Resolution: 1920 x 1080

       

      Processor: Intel(R) Core(TM) i7-7600U CPU @ 2.80GHz

      Processor Speed: 2904 MHz

      Processor Graphics in Use: Intel(R) HD Graphics 620

      Shader Version: 5.1

      OpenGL* Version: 4.5

      OpenCL* Version: 2.1

      Vulkan* Version: 1.0.38

       

      * Microsoft DirectX* *

      Runtime Version: 12.0

      Hardware-Supported Version: 12.0

       

      * Devices connected to the Graphics Accelerator *

       

      Active Displays: 3

       

      * Built-in Display *

       

      Display Type: Digital

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: Embedded DisplayPort

      Device Type: Built-in Display

       

      Maximum Image Size

      Horizontal Size: 12.2 inches

      Vertical Size: 6.69 inches

       

      Supported Modes

      1920 x 1080 (60p Hz)

      1920 x 1080 (48p Hz)

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 09 E5 EE 06 00 00 00 00

      01 1A 01 04 95 1F 11 78 0A 21 90 A6 58 54 9F 26

      10 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

      01 01 01 01 01 01 B0 36 80 C9 70 38 14 40 30 20

      36 00 35 AD 10 00 00 1A 30 2C 80 DE 70 38 14 40

      30 20 36 00 35 AD 10 00 00 1A 00 00 00 FE 00 36

      48 59 31 57 80 4E 56 31 34 4E 34 37 00 00 00 00

      00 00 41 11 9E 00 00 00 00 0A 01 0A 20 20 00 48

       

       

      * Digital Television *

       

      Display Type: Digital

      Serial Number: J1LMTF153388

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: DisplayPort

      Device Type: Digital Television

       

      Maximum Image Size

      Horizontal Size: 20.08 inches

      Vertical Size: 11.42 inches

       

      Supported Modes

      640 x 480 (60p Hz)

      640 x 480 (67p Hz)

      640 x 480 (75p Hz)

      720 x 400 (70p Hz)

      720 x 480 (60p Hz)

      720 x 576 (50p Hz)

      800 x 600 (56p Hz)

      800 x 600 (60p Hz)

      800 x 600 (72p Hz)

      800 x 600 (75p Hz)

      832 x 624 (75p Hz)

      1024 x 768 (75p Hz)

      1024 x 768 (60p Hz)

      1024 x 768 (70p Hz)

      1152 x 864 (75p Hz)

      1280 x 720 (50p Hz)

      1280 x 720 (60p Hz)

      1280 x 800 (60p Hz)

      1280 x 960 (60p Hz)

      1280 x 1024 (60p Hz)

      1280 x 1024 (75p Hz)

      1440 x 480 (60p Hz)

      1440 x 576 (50p Hz)

      1440 x 900 (60p Hz)

      1680 x 1050 (60p Hz)

      1920 x 1080 (60p Hz)

      1920 x 1080 (50i Hz)

      1920 x 1080 (60i Hz)

      1920 x 1080 (50p Hz)

       

      Power Management Support

      Active Off Mode: Supported

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 04 69 D2 23 2C 57 02 00

      04 1C 01 03 80 33 1D 78 2A D9 45 A2 55 4D A0 27

      12 50 54 B7 EF 00 D1 C0 81 40 81 80 95 00 B3 00

      71 4F 81 C0 81 00 02 3A 80 18 71 38 2D 40 58 2C

      45 00 FD 1E 11 00 00 1E 00 00 00 FF 00 4A 31 4C

      4D 54 46 31 35 33 33 38 38 0A 00 00 00 FD 00 32

      4B 18 53 11 00 0A 20 20 20 20 20 20 00 00 00 FC

      00 41 53 55 53 20 56 53 32 33 39 0A 20 20 01 4D

       

       

      02 03 22 71 4F 01 02 03 11 12 13 04 14 05 0E 0F

      1D 1E 1F 10 23 09 17 07 83 01 00 00 65 03 0C 00

      10 00 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 FD 1E

      11 00 00 18 01 1D 00 72 51 D0 1E 20 6E 28 55 00

      FD 1E 11 00 00 1E 01 1D 00 BC 52 D0 1E 20 B8 28

      55 40 FD 1E 11 00 00 1E 8C 0A D0 90 20 40 31 20

      0C 40 55 00 FD 1E 11 00 00 18 00 00 00 00 00 00

      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 E9

       

      * Digital Television2 *

       

      Display Type: Digital

      Serial Number: J1LMTF153328

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: DisplayPort

      Device Type: Digital Television

       

      Maximum Image Size

      Horizontal Size: 20.08 inches

      Vertical Size: 11.42 inches

       

      Supported Modes

      640 x 480 (60p Hz)

      640 x 480 (67p Hz)

      640 x 480 (75p Hz)

      720 x 400 (70p Hz)

      720 x 480 (60p Hz)

      720 x 576 (50p Hz)

      800 x 600 (56p Hz)

      800 x 600 (60p Hz)

      800 x 600 (72p Hz)

      800 x 600 (75p Hz)

      832 x 624 (75p Hz)

      1024 x 768 (75p Hz)

      1024 x 768 (60p Hz)

      1024 x 768 (70p Hz)

      1152 x 864 (75p Hz)

      1280 x 720 (50p Hz)

      1280 x 720 (60p Hz)

      1280 x 800 (60p Hz)

      1280 x 960 (60p Hz)

      1280 x 1024 (60p Hz)

      1280 x 1024 (75p Hz)

      1440 x 480 (60p Hz)

      1440 x 576 (50p Hz)

      1440 x 900 (60p Hz)

      1680 x 1050 (60p Hz)

      1920 x 1080 (60p Hz)

      1920 x 1080 (50i Hz)

      1920 x 1080 (60i Hz)

      1920 x 1080 (50p Hz)

       

      Power Management Support

      Active Off Mode: Supported

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 04 69 D2 23 F0 56 02 00

      04 1C 01 03 80 33 1D 78 2A D9 45 A2 55 4D A0 27

      12 50 54 B7 EF 00 D1 C0 81 40 81 80 95 00 B3 00

      71 4F 81 C0 81 00 02 3A 80 18 71 38 2D 40 58 2C

      45 00 FD 1E 11 00 00 1E 00 00 00 FF 00 4A 31 4C

      4D 54 46 31 35 33 33 32 38 0A 00 00 00 FD 00 32

      4B 18 53 11 00 0A 20 20 20 20 20 20 00 00 00 FC

      00 41 53 55 53 20 56 53 32 33 39 0A 20 20 01 90

       

       

      02 03 22 71 4F 01 02 03 11 12 13 04 14 05 0E 0F

      1D 1E 1F 10 23 09 17 07 83 01 00 00 65 03 0C 00

      10 00 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 FD 1E

      11 00 00 18 01 1D 00 72 51 D0 1E 20 6E 28 55 00

      FD 1E 11 00 00 1E 01 1D 00 BC 52 D0 1E 20 B8 28

      55 40 FD 1E 11 00 00 1E 8C 0A D0 90 20 40 31 20

      0C 40 55 00 FD 1E 11 00 00 18 00 00 00 00 00 00

      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 E9

       

      * Other names and brands are the property of their respective owners.

        • 1. Re: Cannot Set Quantization Range to Full (0-255) with USB-C Connected Monitor (But can with HDMI Connection)
          Moederbeer

          It's a bug in recent Intel drivers, using version 4678 will probably work. You can find it here: Download Intel® Graphics Driver for Windows* [15.45]

           

          Intel, please fix.

          1 of 1 people found this helpful
          • 2. Re: Cannot Set Quantization Range to Full (0-255) with USB-C Connected Monitor (But can with HDMI Connection)
            saiyanzzrage

            Yes!! that worked, thank you so much!

            1 of 1 people found this helpful
            • 3. Re: Cannot Set Quantization Range to Full (0-255) with USB-C Connected Monitor (But can with HDMI Connection)
              saiyanzzrage

              Looks like windows updated my drivers and now I lost the full quantization range setting for my usb-c connected monitor...i am now running 22.20.16.4799

               

              I reverted and manually applied the confirmed working 4678 driver, but I once again dont have the full quantization range setting available on my hdmi to usb c connected adapter.

               

              Drivers I am currently running are 21.20.16.4678

               

               

              Intel(R) HD Graphics 620

               

              Report Date: Friday, May 11, 2018

              Report Time [hh:mm:ss]: 10:04:11 AM

              Driver Version: 21.20.16.4678

              Operating System: Windows* 10 Enterprise (10.0.16299)

              Physical Memory: 32652 MB

              Vendor ID: 8086

              Device ID: 5916

              Device Revision: 02

              Graphics Output Protocol (GOP) Version: 9.0.1056

              Current Resolution: 1920 x 1080

               

               

              Processor: Intel(R) Core(TM) i7-7600U CPU @ 2.80GHz

              Processor Speed: 2904 MHz

              Processor Graphics in Use: Intel(R) HD Graphics 620

              Shader Version: 5.1

              OpenGL* Version: 4.4

              OpenCL* Version: 2.1

              Vulkan* Version: 1.0.31

               

               

              * Microsoft DirectX* *

              Runtime Version: 12.0

              Hardware-Supported Version: 12.0

               

               

              * Devices connected to the Graphics Accelerator *

               

              Active Displays: 3

               

              * Built-in Display *

               

              Display Type: Digital

              DDC2 Protocol: Supported

              Gamma: 2.2

              Connector Type: Embedded DisplayPort

              Device Type: Built-in Display

               

               

              Maximum Image Size

              Horizontal Size: 12.2 inches

              Vertical Size: 6.69 inches

               

               

               

               

              Supported Modes

              1920 x 1080 (60p Hz)

              1920 x 1080 (48p Hz)

               

              Raw EDID:

              00 FF FF FF FF FF FF 00 09 E5 EE 06 00 00 00 00

              01 1A 01 04 95 1F 11 78 0A 21 90 A6 58 54 9F 26

              10 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

              01 01 01 01 01 01 B0 36 80 C9 70 38 14 40 30 20

              36 00 35 AD 10 00 00 1A 30 2C 80 DE 70 38 14 40

              30 20 36 00 35 AD 10 00 00 1A 00 00 00 FE 00 36

              48 59 31 57 80 4E 56 31 34 4E 34 37 00 00 00 00

              00 00 41 11 9E 00 00 00 00 0A 01 0A 20 20 00 48

               

              * Digital Television *

               

              Display Type: Digital

              Serial Number: KH0NG81P85YL

              DDC2 Protocol: Supported

              Gamma: 2.2

              Connector Type: DisplayPort

              Device Type: Digital Television

               

              Maximum Image Size

              Horizontal Size: 20.87 inches

              Vertical Size: 11.81 inches

               

              Supported Modes

              640 x 480 (60p Hz)

              640 x 480 (75p Hz)

              720 x 400 (70p Hz)

              720 x 480 (60i Hz)

              720 x 480 (60p Hz)

              720 x 576 (50i Hz)

              720 x 576 (50p Hz)

              800 x 600 (60p Hz)

              800 x 600 (75p Hz)

              1024 x 768 (60p Hz)

              1024 x 768 (75p Hz)

              1152 x 864 (75p Hz)

              1280 x 720 (60p Hz)

              1280 x 720 (50p Hz)

              1280 x 1024 (75p Hz)

              1280 x 1024 (60p Hz)

              1600 x 900 (60p Hz)

              1920 x 1080 (60p Hz)

              1920 x 1080 (50i Hz)

              1920 x 1080 (50p Hz)

              1920 x 1080 (60i Hz)

               

              Power Management Support

              Standby Mode: Supported

              Suspend Mode: Supported

              Active Off Mode: Supported

               

               

              Raw EDID:

              00 FF FF FF FF FF FF 00 10 AC DC A0 4C 59 35 38

              04 1C 01 03 80 35 1E 78 EA 05 65 A7 56 52 9C 27

              0F 50 54 A5 4B 00 71 4F 81 80 A9 C0 D1 C0 01 01

              01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

              45 00 0F 28 21 00 00 1E 00 00 00 FF 00 4B 48 30

              4E 47 38 31 50 38 35 59 4C 0A 00 00 00 FC 00 44

              45 4C 4C 20 50 32 34 31 37 48 0A 20 00 00 00 FD

              00 38 4C 1E 53 11 00 0A 20 20 20 20 20 20 01 91

               

               

              02 03 17 B1 4C 90 05 04 03 02 07 16 01 14 1F 12

              13 65 03 0C 00 10 00 02 3A 80 18 71 38 2D 40 58

              2C 45 00 0F 28 21 00 00 1E 01 1D 80 18 71 1C 16

              20 58 2C 25 00 0F 28 21 00 00 9E 01 1D 00 72 51

              D0 1E 20 6E 28 55 00 0F 28 21 00 00 1E 8C 0A D0

              8A 20 E0 2D 10 10 3E 96 00 0F 28 21 00 00 18 00

              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 3D

               

               

              * Digital Television2 *

               

              Display Type: Digital

              Serial Number: KH0NG81P86AL

              DDC2 Protocol: Supported

              Gamma: 2.2

              Connector Type: DisplayPort

              Device Type: Digital Television

               

              Maximum Image Size

              Horizontal Size: 20.87 inches

              Vertical Size: 11.81 inches

               

              Supported Modes

              640 x 480 (60p Hz)

              640 x 480 (75p Hz)

              720 x 400 (70p Hz)

              720 x 480 (60i Hz)

              720 x 480 (60p Hz)

              720 x 576 (50i Hz)

              720 x 576 (50p Hz)

              800 x 600 (60p Hz)

              800 x 600 (75p Hz)

              1024 x 768 (60p Hz)

              1024 x 768 (75p Hz)

              1152 x 864 (75p Hz)

              1280 x 720 (60p Hz)

              1280 x 720 (50p Hz)

              1280 x 1024 (75p Hz)

              1280 x 1024 (60p Hz)

              1600 x 900 (60p Hz)

              1920 x 1080 (60p Hz)

              1920 x 1080 (50i Hz)

              1920 x 1080 (50p Hz)

              1920 x 1080 (60i Hz)

               

              Power Management Support

              Standby Mode: Supported

              Suspend Mode: Supported

              Active Off Mode: Supported

               

              Raw EDID:

              00 FF FF FF FF FF FF 00 10 AC DC A0 4C 41 36 38

              04 1C 01 03 80 35 1E 78 EA 05 65 A7 56 52 9C 27

              0F 50 54 A5 4B 00 71 4F 81 80 A9 C0 D1 C0 01 01

              01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

              45 00 0F 28 21 00 00 1E 00 00 00 FF 00 4B 48 30

              4E 47 38 31 50 38 36 41 4C 0A 00 00 00 FC 00 44

              45 4C 4C 20 50 32 34 31 37 48 0A 20 00 00 00 FD

              00 38 4C 1E 53 11 00 0A 20 20 20 20 20 20 01 BF

               

               

              02 03 17 B1 4C 90 05 04 03 02 07 16 01 14 1F 12

              13 65 03 0C 00 10 00 02 3A 80 18 71 38 2D 40 58

              2C 45 00 0F 28 21 00 00 1E 01 1D 80 18 71 1C 16

              20 58 2C 25 00 0F 28 21 00 00 9E 01 1D 00 72 51

              D0 1E 20 6E 28 55 00 0F 28 21 00 00 1E 8C 0A D0

              8A 20 E0 2D 10 10 3E 96 00 0F 28 21 00 00 18 00

              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 3D

               

              * Other names and brands are the property of their respective owners.

              • 4. Re: Cannot Set Quantization Range to Full (0-255) with USB-C Connected Monitor (But can with HDMI Connection)
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello saiyanzzrage, 

                Thank you for joining the Intel Community Support.

                It seems that this is a known issue. I would like to invesigate it further.

                First, try installing the following version manually from our Download Center and let me know how it goes. 

                https://downloadcenter.intel.com/download/27680/Graphics-Intel-Graphics-Driver-for-Windows-10?product=96551

                I hope forward to hearing from you. 

                Wanner G. 
                 

                • 5. Re: Cannot Set Quantization Range to Full (0-255) with USB-C Connected Monitor (But can with HDMI Connection)
                  sycobob

                  I have the same issue with an Asus PB277Q over USB-C. Colors are washed out and it's identified as a Digital Telelvision. I also have the reduced General Settings. More info here: Washed out colors on external monitor

                  • 6. Re: Cannot Set Quantization Range to Full (0-255) with USB-C Connected Monitor (But can with HDMI Connection)
                    Intel Corporation
                    This message was posted on behalf of Intel Corporation

                    Hello sycobob,

                    Thank you for joining the Intel Community Support.

                    We will continue assisting you on the other thread. 

                    https://communities.intel.com/message/543168#543168

                    Wanner G.