10 Replies Latest reply on Apr 6, 2018 6:10 PM by leg

    effetto TV statico

    leg

      Ho un processore intel Core i7-3770 3.40GHz con Grafica HD Intel. Uso un doppio monitor. Ogni tanto senza una apparente causa sul monitor mi appare uno effetto statico tipo TV (mancanza di segnale) dura circa 3 secondi poi trona normale. Non lo fa su entrambe i monitor ma il problema si verifica in molo alternato e senza una precisa sequenza. Dopo aver riscontrato questo problema ho anche cambiato alimentatore al PC mettendone uno nuovo e più potente, quindi escludo che possa essere un problema di alimentazione. Mi resta da capire se dipende da processore, dalla scheda madre o da qualche problema software.

      Vi sarei grato per qualsiasi indicazione sul possibile problema

      Grazie

        • 1. Re: effetto TV statico
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello leg

          Thank you for joining the community.

          After translating your case we see that you are having blackouts on your display configuration; could you provide us with a description o your system? (PC model, video connections, display model).

          Regards,        
          Leonardo C.
           

          • 2. Re: effetto TV statico
            leg

            Scheda Madre: INTEL DESKTOP BOARD

            Processore: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz 3.39 GHz

            Windows 10 64 bit

            Monitor 1 collegato con HDMI  - Monitor Dell UltraSharp U2312HM

            Monitor 2 collegato con VGA - Monitor Dell UltraSharp U2312HM

            20180404_174805.jpg

            • 3. Re: effetto TV statico
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello leg

              Thank you for your response.
               
              Could you run the Intel® System Support Utility for Windows* and provide us with the .txt report? Please attach it to the thread
               
              https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
               
              You have mentioned that the displays are concerted one by VGA and one by HDMI, which of the connections is presenting the blackout situation?      
               
              Regards,
              Leonardo C.
               

              • 4. Re: effetto TV statico
                leg

                Il blackout c'è sia in VGA che in HDMI.

                Ho aggiornato i Drive di HD Graphics 4000. Mi auguro che in questo modo il problema si risolva.

                intel 1.JPG

                # SSU Scan Information
                Scan Info:
                Version:"2.5.0.12"
                Date:"04/05/2018"
                Time:"00:00:20.6381383"

                # Scanned Hardware
                Computer:
                          BaseBoard Manufacturer:"Intel Corporation"
                          BIOS Mode:"Legacy"
                          BIOS Version/Date:"Intel Corp. KCH7710H.86A.0108.2013.0305.1638 , 05/03/2013 12:00"
                          CD or DVD:"SONY BD RW BDX-S600U USB Device"
                          CD or DVD:"HL-DT-ST DVDRAM GH24NS95"
                          Embedded Controller Version:"255.255"
                          Platform Role:"Desktop"
                          Processor:"Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz , GenuineIntel"
                          Secure Boot State:"Not Available"
                          SMBIOS Version:"2.7"
                          Sound Card:"Creative X-Fi Audio Processor (WDM)"
                          System Manufacturer:"Not Available"
                          System Model:"Not Available"
                          System SKU:"To be filled by O.E.M."
                          System Type:"x64-based PC"
                          - "Display"
                               Intel ® Graphics Driver Version:"10.18.10.4885"
                               - "Intel(R) HD Graphics 4000"
                                    Adapter Compatibility:"Intel Corporation"
                                    Adapter DAC Type:"Internal"
                                    Adapter RAM:"2,06 GB"
                                    Availability:"Running or Full Power"
                                    Bits Per Pixel:"32"
                                    - "Caption":"Intel(R) HD Graphics 4000"
                                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+4000"
                                    CoInstallers:"igfxCoIn_v4885.dll, CoDeviceInstall"
                                    Color Table Entries:"4294967296"
                                    Dedicated Video Memory:"Not Available"
                                    Driver:"igdkmd64.sys"
                                    Driver Date:"12/11/2017 01:00"
                                    Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd64.sys"
                                    Driver Provider:"Intel Corporation"
                                    Driver Version:"10.18.10.4885"
                                    INF:"oem36.inf"
                                    INF Section:"iIVBD_w10"
                                    Install Date:"Not Available"
                                    Installed Drivers:"igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll"
                                    Last Error Code:"Not Available"
                                    Last Error Code Description:"Not Available"
                                    Last Reset:"Not Available"
                                    Location:"PCI bus 0, device 2, function 0"
                                    Manufacturer:"Intel Corporation"
                                    Microsoft DirectX* Version:"DirectX 12"
                                    Monochrome:"No"
                                    Number of Colors:"4294967296"
                                    Number of Video Pages:"Not Available"
                                    PNP Device ID:"PCI\VEN_8086&DEV_0162&SUBSYS_20318086&REV_09\3&11583659&0&10"
                                    Power Management Capabilities:"Not Available"
                                    Power Management Supported:"Not Available"
                                    Refresh Rate - Current:"60 Hz"
                                    Refresh Rate - Maximum:"75 Hz"
                                    Refresh Rate - Minimum:"59 Hz"
                                    Resolution:"1920 X 1080"
                                    Scan Mode:"Noninterlaced"
                                    Service Name:"igfx"
                                    Status:"OK"
                                    Video Architecture:"VGA"
                                    Video Memory:"Unknown"
                                    Video Processor:"Intel(R) HD Graphics Family"
                          - "Memory"
                               Physical Memory (Available):"8,28 GB"
                               Physical Memory (Installed):"16 GB"
                               Physical Memory (Total):"15,90 GB"
                               - "CHANNEL A Slot0"
                                    Capacity:"4 GB"
                                    Channel:"DIMM3"
                                    Configured Clock Speed:"1333 MHz"
                                    Configured Voltage:"Not Available"
                                    Data Width:"64 bits"
                                    Form Factor:"DIMM"
                                    Interleave Position:"First position"
                                    Manufacturer:"Kingston"
                                    Maximum Voltage:"Not Available"
                                    Memory Type:"DDR3"
                                    Minimum Voltage:"Not Available"
                                    Part Number:"99U5474-038.A00LF"
                                    Serial Number:"923C2D98"
                                    Status:"Not Available"
                                    Type:"Synchronous"
                               - "CHANNEL A Slot1"
                                    Capacity:"4 GB"
                                    Channel:"DIMM1"
                                    Configured Clock Speed:"1333 MHz"
                                    Configured Voltage:"Not Available"
                                    Data Width:"64 bits"
                                    Form Factor:"DIMM"
                                    Interleave Position:"First position"
                                    Manufacturer:"Kingston"
                                    Maximum Voltage:"Not Available"
                                    Memory Type:"DDR3"
                                    Minimum Voltage:"Not Available"
                                    Part Number:"99U5474-038.A00LF"
                                    Serial Number:"8E3C2198"
                                    Status:"Not Available"
                                    Type:"Synchronous"
                               - "CHANNEL B Slot0"
                                    Capacity:"4 GB"
                                    Channel:"DIMM4"
                                    Configured Clock Speed:"1333 MHz"
                                    Configured Voltage:"Not Available"
                                    Data Width:"64 bits"
                                    Form Factor:"DIMM"
                                    Interleave Position:"Second position"
                                    Manufacturer:"Kingston"
                                    Maximum Voltage:"Not Available"
                                    Memory Type:"DDR3"
                                    Minimum Voltage:"Not Available"
                                    Part Number:"99U5474-038.A00LF"
                                    Serial Number:"933C4398"
                                    Status:"Not Available"
                                    Type:"Synchronous"
                               - "CHANNEL B Slot1"
                                    Capacity:"4 GB"
                                    Channel:"DIMM2"
                                    Configured Clock Speed:"1333 MHz"
                                    Configured Voltage:"Not Available"
                                    Data Width:"64 bits"
                                    Form Factor:"DIMM"
                                    Interleave Position:"Second position"
                                    Manufacturer:"Kingston"
                                    Maximum Voltage:"Not Available"
                                    Memory Type:"DDR3"
                                    Minimum Voltage:"Not Available"
                                    Part Number:"99U5474-038.A00LF"
                                    Serial Number:"923C5298"
                                    Status:"Not Available"
                                    Type:"Synchronous"
                          - "Motherboard"
                               Availability:"Running or Full Power"
                               BIOS:"Default System BIOS, INTEL  - 6c"
                               Caption:"Scheda madre"
                               Chipset:"Not Available"
                               Date:"03/05/2013 01:00"
                               Install Date:"Not Available"
                               Last Error Code:"Not Available"
                               Last Error Code Description:"Not Available"
                               Manufacturer:"Intel Corporation"
                               Model:"Not Available"
                               Part Number:"Not Available"
                               PNP Device ID:"Not Available"
                               Power Management Capabilities:"Not Available"
                               Power Management Supported:"Not Available"
                               Product:"DH77KC"
                               Serial Number:"BTKC22300Y3R"
                               Status:"OK"
                               Version:"AAG39641-400"
                          - "Networking"
                               Intel ® Network Connections Install Options:"Not Available"
                               Intel ® Network Connections Version:"Not Available"
                               Intel ® PROSet/Wireless Software Version:"Not Available"
                               - "Intel(R) 82579V Gigabit Network Connection"
                                    Availability:"Running or Full Power"
                                    - "Caption":"Intel(R) 82579V Gigabit Network Connection"
                                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=82579V+Gigabit+Network+Connection"
                                    CoInstallers:"Not Available"
                                    Default IP Gateway:"192.168.0.1"
                                    DHCP Enabled:"Yes"
                                    DHCP Lease Expires:"01/02/1970 03:18"
                                    DHCP Lease Obtained:"01/02/1970 01:18"
                                    DHCP Server:"192.168.0.1"
                                    Driver:"e1i63x64.sys"
                                    Driver Date:"05/04/2016 12:00"
                                    Driver Path:"C:\WINDOWS\system32\drivers\e1i63x64.sys"
                                    Driver Provider:"Microsoft"
                                    Driver Version:"12.15.22.6"
                                    ETrackID:"Not Available"
                                    Index:"0001"
                                    INF:"net1ic64.inf"
                                    INF Section:"E1503.6.2"
                                    Install Date:"Not Available"
                                    Installed:"Yes"
                                    IP Address:"192.168.0.102;fe80::508b:d11:b77d:99d"
                                    IP Subnet:"255.255.255.0;64"
                                    Last Error Code:"Not Available"
                                    Last Error Code Description:"Not Available"
                                    Last Reset:"04/04/2018 03:28"
                                    Location:"PCI bus 0, device 25, function 0"
                                    MAC Address:"4C:72:B9:20:F2:3D"
                                    Manufacturer:"Intel Corporation"
                                    Media Type:
                                    Net Connection ID:"Ethernet"
                                    NetCfgInstanceId:"{2631D2BC-7935-4687-A514-5DC4880C813D}"
                                    Number of VLANs:"0"
                                    NVM Version:"Not Available"
                                    Part Number:"FFFFFF-0FF"
                                    PNP Device ID:"PCI\VEN_8086&DEV_1503&SUBSYS_20318086&REV_04\3&11583659&0&C8"
                                    Port:"Not Available"
                                    Power Management (Low Power):"Active: Yes, Enable: Yes"
                                    Power Management (Wake On LAN):"Active: Yes, Enable: Yes"
                                    Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
                                    Power Management Capabilities:"Not Available"
                                    Power Management Supported:"No"
                                    Product Type:"Intel(R) 82579V Gigabit Network Connection"
                                    Service Name:"e1iexpress"
                                    Status:"Enabled"
                                    Team Name:"Not in a team"
                                    Temperature:
                                    Type:"Ethernet 802.3"
                                    - "Service Bindings"
                                         Client per reti Microsoft:
                                         Condivisione file e stampanti per reti Microsoft:
                                         Driver di I/O del mapping di individuazione topologia livelli di collegamento:
                                         Driver protocollo LLDP Microsoft:
                                         Protocollo Internet versione 4 (TCP/IPv4):
                                         Protocollo Internet versione 6 (TCP/IPv6):
                                         Risponditore individuazione topologia livelli di collegamento:
                                         Utilità di pianificazione pacchetti QoS:
                                    - "Settings"
                                         *FlowControl:Flow Control:"Rx & Tx Enabled (3)"
                                         *InterruptModeration:Interrupt Moderation:"Enabled (1)"
                                         *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
                                         *JumboPacket:Jumbo Packet:"Disabled (1514)"
                                         *LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"
                                         *LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"
                                         *PMARPOffload:ARP Offload:"Enabled (1)"
                                         *PMNSOffload:NS Offload:"Enabled (1)"
                                         *PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"
                                         *ReceiveBuffers:Receive Buffers:"256 (256)"
                                         *RSS:Receive Side Scaling:"Enabled (1)"
                                         *RSSProfile:"1 (1)"
                                         *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
                                         *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
                                         *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
                                         *TransmitBuffers:Transmit Buffers:"512 (512)"
                                         *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
                                         *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
                                         AdaptiveIFS:Adaptive Inter-Frame Spacing:"Disabled (0)"
                                         ITR:Interrupt Moderation Rate:"Adaptive (65535)"
                                         LogLinkStateEvent:Log Link State Event:"Enabled (51)"
                                         MasterSlave:Gigabit Master Slave Mode:"Auto Detect (0)"
                                         WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"
                          - "Operating System"
                               .Net Framework Version:"2.0,3.0,3.5,4.0,4.7"
                               Boot Device:"\Device\HarddiskVolume1"
                               Locale:"Italia"
                               OS Manufacturer:"Microsoft Corporation"
                               OS Name:"Microsoft Windows 10 Home"
                               Other OS Description:"Not Available"
                               Page File:"C:\pagefile.sys"
                               Page File Space:"14,00 GB"
                               Physical Memory (Available):"8,30 GB"
                               Physical Memory (Installed):"16 GB"
                               Physical Memory (Total):"15,90 GB"
                               System Directory:"C:\WINDOWS\system32"
                               Version:"10.0.16299 Build 16299"
                               Virtual Memory (Available):"18,44 GB"
                               Virtual Memory (Total):"29,90 GB"
                               Windows Directory:"C:\WINDOWS"
                               - "Installed Updates"
                                    KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                    KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
                                    KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                    KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
                                    KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
                                    KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                    KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                    KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
                                    KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
                                    KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                    KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                    KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
                                    KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
                                    KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
                                    KB4048951:"Security Update [3/17/2018]"
                                    KB4053577:"Security Update [3/17/2018]"
                                    KB4054022:"Update [3/17/2018]"
                                    KB4056887:"Security Update [3/17/2018]"
                                    KB4058702:"Update [3/17/2018]"
                                    KB4074595:"Security Update [3/17/2018]"
                                    KB4087256:"Update [3/17/2018]"
                                    KB4088776:"Security Update [3/17/2018]"
                                    KB4088785:"Security Update [3/17/2018]"
                                    KB4090914:"Update [3/17/2018]"
                                    Q2721691:"MSXML4SP3 [31/03/2018]"
                          - "Processor"
                               - "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
                                    Architecture:"x64"
                                    ATPO:"Not Available"
                                    Availability:"Running or Full Power"
                                    Caption:"Intel64 Family 6 Model 58 Stepping 9"
                                    - "Chipset Name":"Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
                                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+3770+CPU+"
                                    CPU Speed:"3,392 GHz"
                                    Current Voltage:"Not Available"
                                    Driver:"Not Available"
                                    Driver Date:"04/21/2009 12:00"
                                    Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
                                    Driver Provider:"Microsoft"
                                    Driver Version:"10.0.16299.15"
                                    Ext. Family:"Not Available"
                                    Family:"Intel Core™ i7-2760QM"
                                    FPO:"Not Available"
                                    INF:"cpu.inf"
                                    INF Section:"IntelPPM_Inst.NT"
                                    Install Date:"Not Available"
                                    Last Error Code:"Not Available"
                                    Level 1 Cache:"4 x 256 KB"
                                    Level 2 Cache:"4 x 1024 KB"
                                    Level 3 Cache:"8 MB"
                                    Load:"18%"
                                    Manufacturer:"GenuineIntel"
                                    Model:"58"
                                    Name:"Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
                                    Number of Cores:"4"
                                    Number of Cores Enabled:"4"
                                    Number of Logical Processors:"8"
                                    Part Number:"Fill By OEM"
                                    Power Management Capabilities:"Not Available"
                                    Power Management Supported:"No"
                                    Processor ID:"BFEBFBFF000306A9"
                                    Revision:"14857"
                                    Serial Number:"Not Available"
                                    Service Name:"intelppm"
                                    Status:"OK"
                                    Stepping:"9"
                                    Version:"Not Available"
                          - "Storage"
                               - "ST2000DM001-1CH164"
                                    Capablities:"Random Access, Supports Writing, SMART Notification"
                                    Caption:"ST2000DM001-1CH164"
                                    Cylinder - Total:"243201"
                                    Description:"Unità disco"
                                    Driver:"Not Available"
                                    Driver Date:"06/21/2006 12:00"
                                    Driver Version:"10.0.16299.251"
                                    Error Code:"Device is working properly"
                                    Firmware Revision:"CC24"
                                    Heads - Total:"255"
                                    Index:"1"
                                    INF:"disk.inf"
                                    Install Date:"Not Available"
                                    Interface Type:"IDE"
                                    Manufacturer:"(unità disco standard)"
                                    Model:"ST2000DM001-1CH164"
                                    Name:"\\.\PHYSICALDRIVE1"
                                    Partitions:"1"
                                    Physical Sector Size:"4096"
                                    PNP Device ID:"SCSI\DISK&VEN_&PROD_ST2000DM001-1CH1\4&3B5E5E51&0&010000"
                                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
                                    Sectors - Per Track:"63"
                                    Sectors - Total:"3907024065"
                                    Serial Number:"W2F0S6F0"
                                    Size:"1,82 TB"
                                    Size – Available:"1,75 TB"
                                    SMART Attributes:"Self-Test: 228 minutes, OK, Short Self-Test: 1 minutes, OK"
                                    Status:"OK"
                                    Tracks - Per Cylinder:"255"
                                    Tracks - Total:"62016255"
                                    - "E:"
                                         Availability:"Not Available"
                                         Caption:"E:"
                                         Compression Method:"Not Compressed"
                                         Description:"Disco rigido locale"
                                         File System:"NTFS"
                                         Name:"Volume"
                                         Serial Number:"9280D5BB"
                                         Size:"1863,0146446228 GB"
                                         Size – Available:"1794,44986343384 GB"
                                         Status:"Not Available"
                                         Volume Dirty:"No"
                                    - "SMART"
                                         0x01  Raw Read Error Rate:86191568:"51"
                                         0x03  Spin Up Time:0:"21"
                                         0x04  Start/Stop Count:17397:"0"
                                         0x05  Reallocated Sector Count:0:"140"
                                         0x07  Seek Error Rate:23422429:"0"
                                         0x09  Power-On Hours:27805:"0"
                                         0x0A  Spin Retry Count:0:"0"
                                         0x0C  Power Cycle Count:2293:"0"
                                         0xB7  SATA Downshift Count:0:"0"
                                         0xB8  End-to-End Error Detection Count:0:"0"
                                         0xBB  Uncorrectable Error Count:660:"0"
                                         0xBC  Reported Command Timeouts:2181876679164:"0"
                                         0xBD  High Fly Writes:1:"0"
                                         0xBE  Temperature - Current:30° C:"0"
                                         0xBE  Temperature - Highest:54° C:"0"
                                         0xBE  Temperature - Lowest:20° C:"0"
                                         0xBF  G-sense Rate/Servo Tracking:0:"0"
                                         0xC0  Unsafe Shutdown Count:82:"0"
                                         0xC1  Load/Unload Cycle Count:140337:"0"
                                         0xC2  Internal Device Temperature:30° C:"0"
                                         0xC5  Current Pending Errors Count:0:"0"
                                         0xC6  Uncorrectable Sector Count:0:"0"
                                         0xC7  CRC Error Count:0:"0"
                                         0xF0  Head Flying Hours:5383:"0"
                                         0xF1  Total LBAs Written:8994402118:"0"
                                         0xF2  Total LBAs Read:36266042161:"0"
                               - "WDC WD10EZEX-00RKKA0"
                                    Capablities:"Random Access, Supports Writing, SMART Notification"
                                    Caption:"WDC WD10EZEX-00RKKA0"
                                    Cylinder - Total:"121601"
                                    Description:"Unità disco"
                                    Driver:"Not Available"
                                    Driver Date:"06/21/2006 12:00"
                                    Driver Version:"10.0.16299.251"
                                    Error Code:"Device is working properly"
                                    Firmware Revision:"80.00A80"
                                    Heads - Total:"255"
                                    Index:"0"
                                    INF:"disk.inf"
                                    Install Date:"Not Available"
                                    Interface Type:"IDE"
                                    Manufacturer:"(unità disco standard)"
                                    Model:"WDC WD10EZEX-00RKKA0"
                                    Name:"\\.\PHYSICALDRIVE0"
                                    Partitions:"2"
                                    Physical Sector Size:"4096"
                                    PNP Device ID:"SCSI\DISK&VEN_WDC&PROD_WD10EZEX-00RKKA0\4&3B5E5E51&0&000000"
                                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
                                    Sectors - Per Track:"63"
                                    Sectors - Total:"1953520065"
                                    Serial Number:"WD-WMC1S2727154"
                                    Size:"931,51 GB"
                                    Size – Available:"268,94 GB"
                                    SMART Attributes:"Self-Test: 121 minutes, OK, Short Self-Test: 2 minutes, OK"
                                    Status:"OK"
                                    Tracks - Per Cylinder:"255"
                                    Tracks - Total:"31008255"
                                    - "C:"
                                         Availability:"Not Available"
                                         Caption:"C:"
                                         Compression Method:"Not Compressed"
                                         Description:"Disco rigido locale"
                                         File System:"NTFS"
                                         Name:"Not Available"
                                         Serial Number:"2A849391"
                                         Size:"930,577144622803 GB"
                                         Size – Available:"268,931304931641 GB"
                                         Status:"Not Available"
                                         Volume Dirty:"No"
                                    - "SMART"
                                         0x01  Raw Read Error Rate:2:"51"
                                         0x03  Spin Up Time:2183:"21"
                                         0x04  Start/Stop Count:2411:"0"
                                         0x05  Reallocated Sector Count:0:"140"
                                         0x07  Seek Error Rate:0:"0"
                                         0x09  Power-On Hours:28049:"0"
                                         0x0A  Spin Retry Count:0:"0"
                                         0x0B  Calibration Retry Count:0:"0"
                                         0x0C  Power Cycle Count:2302:"0"
                                         0xC0  Unsafe Shutdown Count:107:"0"
                                         0xC1  Load/Unload Cycle Count:2303:"0"
                                         0xC2  Internal Device Temperature:30° C:"0"
                                         0xC4  Reallocation Count:0:"0"
                                         0xC5  Current Pending Errors Count:0:"0"
                                         0xC6  Uncorrectable Sector Count:0:"0"
                                         0xC7  CRC Error Count:0:"0"
                                         0xC8  Write Error Rate:0:"0"
                ...#SSU#...

                • 5. Re: effetto TV statico
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello leg

                  Thank you for your response.
                   
                  Let me know the outcome of the driver update, allow me to share with you that the motherboard DH77KC that you have supports Windows® 7, 8, 8,1 only, you can refer to the following link to verify this information.
                   
                  https://www.intel.com/content/dam/support/us/en/documents/boardsandkits/desktop-boards/desktop-board-supported-os-list.pdf   
                   
                  Regards,
                  Leonardo C.
                   

                  • 6. Re: effetto TV statico
                    leg

                    Io ho Window 10 64

                    Il problema si presenta anche dopo aver aggiornato i Drive.

                    Mi interessa capire se è un problema dal processore o dalla DESKTOP BOARD

                    Se il problema dipende dal processore si risolve si compero una scheda grafica PCI?

                    • 7. Re: effetto TV statico
                      N.Scott.Pearson

                      If the glitch is happening on both monitors, then I don't think that it is a processor or board problem. I would be more inclined to blame this on an issue in the Intel HD Graphics 4000 Driver.

                       

                      If the glitch is happening on only one of the monitors, then it could be an issue in the processor, the board, the cable connecting the two or in the driver. If it is only one monitor, which monitor is it? I have seen some issues with poor HDMI-to-VGA dongles that will cause this phenomenon.

                       

                      The latest driver that I can see for this processor can be downloaded from here: Download Intel® Graphics Driver for Windows* [15.33]. Make sure you are not running on earlier versions.

                       

                      ...S

                      • 8. Re: effetto TV statico
                        leg

                        Il problema si verifica su entrambe i monitor e sia con VGA che con HDMI

                        Mi sta dando anche dei problemi con l'esecuzione di file multimediale del secondo HD mentre a un esame dell'HD Windows mi dice che l'HD funziona perfettamente e non ha errori.

                        Temo sia un problema di funzionamento del DESKTOP BOARD

                        • 9. Re: effetto TV statico
                          N.Scott.Pearson

                          It is certainly possible that your DH77KC board could be failing (it is almost 6 years old), but there is nothing that indicates this absolutely. Regardless, it would likely be the first thing that I would try replacing.

                           

                          If you are looking for an exact replacement board, be aware that, as a result of Intel having exited the Desktop Boards business in 2014, the only boards available are going to be either used or new stock that has been long held by individual vendors. I see that some boards are available via Amazon.com, but none seem to be available via Amazon.it.

                           

                          If you are looking for a non-exact replacement that can host your processor, you will need to look at the offerings of the various ODMs (Asus, Gigabyte, MSI, etc.).

                           

                          Hope this helps,

                          ...S

                          • 10. Re: effetto TV statico
                            leg

                            Grazie