1 Reply Latest reply on Apr 2, 2018 9:49 PM by Al Hill

    Green pixels on Intel NUC7i5BNK

    WWCC-IT.Support
      • OS: Windows 10 Education, 64bit version 1709
      • Display: 3840x2160@60Hz via HDMI

       

      We purchased an Intel NUC7i5BNK to connect to an 80" interactive touch display for use in the classroom.

      From the initial set up, we have had an issue where there have been multiple green pixels showing up on the display (more so on the lock screen after initial boot).

      I have tried different display drivers, with no luck.

      I tried connecting the NUC to a 1080p monitor but did not notice the pixel issue. I have tried a different computer connect to the 80" touchscreen, but it did not have the pixel issue.

      If I uninstall the Intel display driver and leave the NUC running the Microsoft generic driver, there are no green pixels.

      This leads me to the conclusion that it is likely a display driver issue.

      I have tried about 2 other drivers, with the same result:

      • version 23.20.16.4944
      • version 21.20.16.4678

       

      Any other suggestions?

       

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