Thank you for contacting us regarding the issue that you are experiencing with your Intel NUC7i3BNH and your Samsung UA65KS8000 TV; it will be more than pleasure to provide you with assistance on this matter.
In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
On the meantime I am actually contacting the department in charge of your inquire (from a previous thread created a year ago by you) so we can coordinate with them the best way to help you with your issue.
I hope to hear from you soon.
Thank you for your patience, I truly appreciate it.
Based on the SSU file that we received, we discovered that you are using the previous version of the graphic drivers for your NUC7i3BNH
Before sending this case to the previous management team, we require your system to be fully up to date.
Here you will find the link for the latest Graphic Drivers:
Please monitor the results after the installation and let us know the outcome
I Hope to hear from you soon.
Driver updated and picture quality still low. System Support Utility file attached.
Also, I respectfully ask that you do not waste my time. Intel is clearly aware of the problem and has been for some time. Please do not run me around in circles updating and changing settings so I just go away in frustration. Intel either has a fix or it doesn't.
Do you have a fix?
Thank you for your response.
I just want to inform you that your case was escalated in order to be reviewed by another team.
Your case is currently under revision from higher management and this may cause a delay between our answers.
Thank you in advance for your patience, we will reach you back as soon as we have news.
Thank you for your response. This is what happened last time without success.
Either this is a genuine attempt to resolve the problem or a way to make me go away. In either case I understand Intel does not have a fix yet.
Thank you for responding and please let me know if and when Intel does have a fix. Also I ask that this thread remain open and marked unanswered until Intel does provide an effective fix.
I work mainly with the Graphics support team, but I would like to step in and try to help. You already mentioned that the issue is not occurring with NUC7i3BNH and another branded TV (i.e. Sony*), which is a good indication of a compatibility issue. Thus it is only fair that I set the right expectations, being that Intel cannot guarantee full compatibility with all the third party devices that exists out there, actually I doubt any company - big or small - can at the level we as consumers would like them to do it.
We definitely try fixing as many issues as possible, thus the first step is being able to reproduce the issue in-house. I am currently checking if we have access to the same Samsung TV model here, otherwise I do wish to test this with other TVs as well. In the meantime, I hate to ask more from you, but at this point I need more technical data to successfully push this issue through other critical/high priority issues. When you say "picture quality still low", can you find a way to show us what is the difference? good vs. bad picture quality can be subjective, especially when comparing results from different products. Is the picture quality degradation occurring only when watching protected video content? (e.g. iTunes, Netflix) what about the general Windows environment (Desktop, windowed apps, etc)?
Can you reproduce this issue by doing playback of any of the following video samples?
1. HEVC content: http://jell.yfish.us/media/jellyfish-140-mbps-4k-uhd-hevc-10bit.mkv
2. AVC content: http://jell.yfish.us/media/jellyfish-120-mbps-4k-uhd-h264.mkv
3. VP9 4K content: 4K 60fps Video - Real 4K HDR Videos - YouTube
Was the video quality affected in all of them? I was wondering if perhaps you could do a brief video with a smartphone showing the difference? and thus I will know what to look for in my tests.
Note: Windows 10 RS3 (Fall Creators Update) removed native HEVC support, thus it is necessary to install the proper codec first. Most video playback applications (e.g. VLC, PowerDVD, MPC-HC) will enable it as well.