4 Replies Latest reply on Apr 17, 2018 10:58 AM by Intel Corporation

    Problem Regarding Dedicated VRAM and Gaming [Intel HD Graphics 4000]

    EdenC996

      I have an HP Pavillion 15-n031sa laptop that I use from time to time when away from my desktop PC.

       

      In the past, I had been previously able to play games on it (though obviously none of them new or top-of-the-line) but now I'm encountering a problem.

       

      Most, if not all of the games, are giving me error messages stating that I do not have enough video memory. I've first checked my system requirements program and, although it used to say I had the minimum and recommended specifications for the games that I played, it now states that I do not have enough video memory and that my graphics drivers are out of date.

       

      I then checked dxdiag and it says that my VRAM is 32mb, though I believe this figure used to be around 1.5gb.

       

      I additionally downloaded the newest drivers from the Intel website for the Intel HD Graphics 4000 that I am pointed to (I believe these: Download Intel® Graphics Driver for Windows* [15.33] ) and after running the EXE, nothing happens and yet I am still having the same problem.

       

      Unfortunately, I cannot change the dedicated VRAM settings in the system BIOS as there is no option.

       

      I don't know what has happened between me previously playing these low end games to now.

       

      Attached is my dxdiag:

      ------------------

      System Information

      ------------------

            Time of this report: 4/2/2018, 13:55:55

                   Machine name: DESKTOP-GQIFQEL

                     Machine Id:

               Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)

                       Language: English (Regional Setting: English)

            System Manufacturer: Hewlett-Packard

                   System Model: HP Pavilion 15 Notebook PC

                           BIOS: F.67

                      Processor: Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz (4 CPUs), ~1.8GHz

                         Memory: 8192MB RAM

            Available OS Memory: 8084MB RAM

                      Page File: 3872MB used, 5492MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: DirectX 12

            DX Setup Parameters: Not found

               User DPI Setting: 96 DPI (100 percent)

             System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                       Miracast: Available, with HDCP

      Microsoft Graphics Hybrid: Not Supported

                 DxDiag Version: 10.00.16299.0015 64bit Unicode

       

       

      ------------

      DxDiag Notes

      ------------

            Display Tab 1: No problems found.

              Sound Tab 1: No problems found.

                Input Tab: No problems found.

       

       

      --------------------

      DirectX Debug Levels

      --------------------

      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)

       

       

      ---------------

      Display Devices

      ---------------

                 Card name: Intel(R) HD Graphics 4000

              Manufacturer: Intel Corporation

                 Chip type: Intel(R) HD Graphics Family

                  DAC type: Internal

               Device Type: Full Device

                Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_2186103C&REV_09

             Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

      Device Problem Code: No Problem

      Driver Problem Code: Unknown

            Display Memory: 1792 MB

          Dedicated Memory: 32 MB

             Shared Memory: 1760 MB

              Current Mode: 1366 x 768 (32 bit) (60Hz)

               HDR Support: Not Supported

          Display Topology: Internal

      Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

           Color Primaries: Red(0.577648,0.364758), Green(0.348156,0.563977), Blue(0.151867,0.116711), White Point(0.313977,0.329602)

         Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

              Monitor Name: Generic PnP Monitor

             Monitor Model: unknown

                Monitor Id: CMN15AB

               Native Mode: 1366 x 768(p) (60.026Hz)

               Output Type: Internal

      Monitor Advanced Color Capabilities: None

      Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

               Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll

      Driver File Version: 10.18.0010.4885 (English)

            Driver Version: 10.18.10.4885

               DDI Version: 11.2

            Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1

              Driver Model: WDDM 1.3

      Graphics Preemption: DMA

        Compute Preemption: Thread group

                  Miracast: Supported

      Hybrid Graphics GPU: Integrated

            Power P-states: Not Supported

         Driver Attributes: Final Retail

          Driver Date/Size: 11/12/2017 01:00:00, 11048856 bytes

               WHQL Logo'd: Yes

           WHQL Date Stamp: Unknown

         Device Identifier: {D7B78E66-4226-11CF-9960-8C01B4C2C735}

                 Vendor ID: 0x8086

                 Device ID: 0x0166

                 SubSys ID: 0x2186103C

               Revision ID: 0x0009

        Driver Strong Name: oem110.inf:5f63e5341859ec8c:iIVBM_w10:10.18.10.4885:pci\ven_8086&dev_0166

            Rank Of Driver: 00D12001

               Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

               DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeVC1_D2010  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT 

         Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

              D3D9 Overlay: Supported

                   DXVA-HD: Supported

              DDraw Status: Enabled

                D3D Status: Enabled

                AGP Status: Enabled

             MPO MaxPlanes: 1

                  MPO Caps: Not Supported

               MPO Stretch: Not Supported

           MPO Media Hints: Not Supported

               MPO Formats: Not Supported

          PanelFitter Caps: Not Supported

      PanelFitter Stretch: Not Supported

        • 1. Re: Problem Regarding Dedicated VRAM and Gaming [Intel HD Graphics 4000]
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello EdenC996,

          I understand that you are currently experiencing problems with the dedicated video memory. 

          Regarding this, I would like to know if you made any change software-wise when the problems started, for example, did you re-install the operating system ? or did you upgrade the operating system?

          Something I would like you to try is to download and install the latest graphics driver from the OEM (original equipment manufacturer) of your computer. Below is a link with your model and the different downloads: 

          https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-n000-notebook-pc-series/5401225/model/6521594

          * Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there.*

          I want you to try this because we supply generic versions of graphics drivers for general purposes. Computer manufacturers can change the features, incorporate customization, or make other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you first check with your computer manufacturer and use the driver software provided.

          Let us know the outcome please.


          Regards,
          David V
           

          • 2. Re: Problem Regarding Dedicated VRAM and Gaming [Intel HD Graphics 4000]
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello EdenC996,

            I am following up with your case and see that we have not heard back from you.

            If you need more assistance do not hesitate to reply.


            Regards,
            David V

            • 3. Re: Problem Regarding Dedicated VRAM and Gaming [Intel HD Graphics 4000]
              EdenC996

              Hi there. Forgive me for not getting back to you in due time.

               

              In regards to changes, I had done nothing to my software, although there is the possibility of a Windows update somewhere along the line (as my laptop is forever restarting and updating on me). My active actions were me using my laptop one time, to using it again another day and the programs suddenly not working.

               

              As for following that link, I receive an error stating, "We were unable to retrieve the list of drivers for your product.  Please select the desired operating system and select “Update” to try again" although underneath this section it prompts me to install HP Support Assistant, which I already have available on this device. When I head to the driver section as prompted, it states that I have no need to update and have the appropriate drivers.

               

               

               

               

              • 4. Re: Problem Regarding Dedicated VRAM and Gaming [Intel HD Graphics 4000]
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello EdenC996,

                Thank you for your response,

                If this is the case then what is left is to check the dedicated VRAM on the BIOS, which is something implemented by the OEM, in this case HP.

                You mentioned you were not able to find it before, however, maybe HP has a way to increasing it or finding the option on the BIOS as that is something that they implement on the BIOS of the different systems. My recommendation now that we have reached this point is to contact HP and ask them if there is a way, since from our end everything seems good and updated.


                Regards,
                David V