7 Replies Latest reply on Apr 9, 2018 12:45 PM by Intel Corporation

    intel 3165 bug

    rock-huang

      QQ图片20180402105220.png

       

      eject intel 3165 wifi ,What's the problem, how to solve.

        • 1. Re: intel 3165 bug
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello rock-huang,

          We understand that you're being given the option to eject your Intel® Dual Band Wireless-AC 3165 in the Safely Remove Hardware tray icon.

          In order to investigate, we would like the following information:

          1. Is this a factory installed wireless adapter, or an upgrade part?
          2. Did this happen after updating to the latest drivers, or making changes to your system?
          3. If you choose to eject the adapter, does it become disabled or stop being detected in Device Manager?
          4. Are you experiencing any additional issues?
          5. Please share a report generated using the Intel® System Support Utility.
              1. Download the latest Intel® SSU
              2. While connected to your WiFi network, run the scan for "everything."
              3. Save and name the report.
              
          We look forward to hearing back from you.

          Best regards,
          Carlos A.

          • 2. Re: intel 3165 bug
            rock-huang

            This is the report file, how to don't pop up wifi icon appear

            • 3. Re: intel 3165 bug
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello rock-huang,

              Please install the latest drivers, and let us know if this resolves the problem.

              - Bluetooth®: Intel® Wireless Bluetooth® for Windows® 10 Version: 20.40.
              - Wi-Fi: Intel® PROSet/Wireless Software and Drivers for Windows® 10 Version: 20.40.0

              Best regards,
              Carlos A.

              • 4. Re: intel 3165 bug
                rock-huang

                 

                Above values can be modified ?

                • 5. Re: intel 3165 bug
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello rock-huang,

                  Your wireless adapter should not be accessible through the "Devices and Printers" menu. You're also missing some tabs in the Device Manager adapter properties window (right).

                  Safe removal required should be "<false>" by default.

                  - Are you using the drivers provided in our previous response?
                  - Is this an originally installed using your M.2 slot, or are you using a PCIe or USB adapter to install it in your computer?

                  Best regards,
                  Carlos A.

                  • 6. Re: intel 3165 bug
                    rock-huang

                    use WiFi_20.40.0_PROSet64_Win10 version

                     

                    this is an originally installed using USB adapter to install

                     

                    wireless adapter should not be accessible through the "Devices and Printers" menu.There are ways to fix this problem ?

                     

                     

                    • 7. Re: intel 3165 bug
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello rock-huang,

                      If you're using an USB adapter, this is expected and cannot be changed. If using USB adapter, your system will recognize this as an USB device, which would explain why you can see those safe removal options.

                      If your wireless adapter is connected directly to your motherboard using an M.2 slot, then you may need to reinstall your operating system:

                      Recovery options in Windows® 10

                      NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

                      Best regards,
                      Carlos A.