9 Replies Latest reply on Apr 5, 2018 10:32 AM by Intel Corporation

    Intel core i3 7100 travando!

    IgorDutra

      Olá, eu estou com um problema no processador i3 7100 da intel ele esta travando e reiniciando o computador já fiz troca de placa mãe, memoria, Placa de vídeo e também já testei HD's e SSD's diferentes e tudo esta funcionando perfeitamente e continuando com o mesmo problema então cheguei a conclusão que é o processador que esta com o problema ai então fui pesquisar drivers mais atuais e apareceu um problema escrito "Meltdown" dei uma pesquisada sobre isso porem não consegui encontrar uma solução para meu problema, se alguém teve esse problema e conseguiu corrigi-lo poderia me informar oque fazer ??

       

      OBS: Notei que quando eu inicio qualquer jogo o uso de CPU vai a 100% e também o uso da CPU em 100% e antes não acontecia isso ficava + ou - uns 50~60% uso de CPU e uns 90 de GPU, agora fica fixo 100% tanto pra CPU quanto pra GPU.

       

      Edit 1: Esqueci de colocar minha configuração.

       

      Sistema operacional

       

       

       

       

       

       

       

       

      Memória

       

       

       

        • 1. Re: Intel core i3 7100 travando!
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello IgorDutra 

          Thank you for joining the community.

          After translating your post we see that you are having high usage on your system; we will like to have more information of your system, to do so could you run the Intel® System Support Utility for Windows*? Please attach the result to the thread.

          https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

          Regards,        
          Leonardo C.
           

          • 2. Re: Intel core i3 7100 travando!
            IgorDutra

            Okay, it's here.

             

            Intel® Driver & Support Assistant

            Detailed Report

            Last scan: 4/2/2018 6:57 PM

            Computer

            Gigabyte Technology Co., Ltd. B250M-DS3H
            System ManufacturerGigabyte Technology Co., Ltd.
            System ModelB250M-DS3H
            System TypeDesktop
            Motherboard ManufacturerGigabyte Technology Co., Ltd.
            Motherboard ProductB250M-DS3H-CF
            BIOS VersionUNKNOWN
            SMBIOS Version3.0

            Operating System

            Microsoft Windows 10 Pro (64 bits)
            Version1709
            OS Build10.0.16299
            Build Branchrs3_release
            LocalePortuguese (Brazil)
            Windows DirectoryC:\Windows
            System DirectoryC:\Windows\system32
            .NET Framework Versions2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.7.02556
            Default Internet BrowserInternet Explorer 11.334.16299.0
            Installed Internet BrowsersInternet Explorer 11.334.16299.0

            Processor

            Intel® Core™ i3-7100 CPU @ 3.90GHz
            ManufacturerGenuineIntel
            DescriptionIntel64 Family 6 Model 158 Stepping 9
            Architecturex64
            # of Cores2
            # of Threads4
            Current Clock Speed3900 MHz
            Current Voltage1.7
            Level 2 Cache512 Kb
            Level 3 Cache3072 Kb
            Processor IdBFEBFBFF000906E9
            AvailabilityRunning at full power

            Chipset

            Intel® 200 Series Chipset Family

            Graphics

            NVIDIA GeForce GTX 1060 3GB
            Adapter CompatibilityNVIDIA
            Video ProcessorGeForce GTX 1060 3GB
            Resolution1920 x 1080
            Bits Per Pixel32
            Number of Colors4294967296
            Refresh Rate - Current60 Hz
            Refresh Rate - Maximum75 Hz
            Refresh Rate - Minimum59 Hz
            Driver ProviderNVIDIA
            Driver Version23.21.13.9135
            Driver Date3/23/2018
            Adapter DAC TypeIntegrated RAMDAC
            Adapter RAM3.00 GB
            AvailabilityRunning at full power
            StatusThis device is working properly.
            LocationPCI bus 1, device 0, function 0
            Device IdPCI\VEN_10DE&DEV_1C02&SUBSYS_11C210DE&REV_A1\4&3A17EC8B&0&0008

            Audio

            NVIDIA High Definition Audio
            Driver ProviderNVIDIA Corporation
            Driver Version1.3.36.6
            Driver Date12/15/2017
            Device IdHDAUDIO\FUNC_01&VEN_10DE&DEV_0084&SUBSYS_10DE11C2&REV_1001\5&B7216A6&0&0001
            NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
            Driver ProviderNVIDIA
            Driver Version4.4.0.0
            Driver Date12/13/2017
            Device IdROOT\UNNAMED_DEVICE\0000
            Realtek High Definition Audio
            Driver ProviderRealtek Semiconductor Corp.
            Driver Version6.0.1.8372
            Driver Date8/2/2018
            Device IdHDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6E312BE&0&0001
            DroidCam Virtual Audio
            Driver ProviderDev47Apps.com
            Driver Version20.6.0.0
            Driver Date3/3/2015
            Device IdROOT\MEDIA\0001

            Networking and I/O

            Realtek PCIe GBE Family Controller #2
            ManufacturerRealtek
            AvailabilityRunning at full power
            StatusThis device is working properly.
            InstalledTrue
            MAC AddressE0:D5:5E:55:56:EF
            Service Namert640x64
            Driver ProviderRealtek
            Driver Version10.25.119.2018
            Driver Date1/19/2018
            Device IdPCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_0C\4&DC1A27D&0&00E0

            Memory

            8 GB
            Physical Memory - Total8 GB
            Physical Memory - Available4.68 GB
            Virtual Memory - Total9.82 GB
            Virtual Memory - Available5.69 GB
            Page FileC:\pagefile.sys
            Page File Space1.81 GB

            Storage

            KINGSTON SV300S37A240G
            Capacity223.57 GB
            Firmware Version603ABBF0
            Serial Number50026B775702BF91
            Partitions1
            Driver ProviderMicrosoft
            Driver Version10.0.16299.251
            Driver Date6/21/2006
            Device IdSCSI\DISK&VEN_KINGSTON&PROD_\4&240534BA&0&000000
            C:
            File SystemNTFS
            CompressedFalse
            Capacity222.35 GB
            Free Space128.44 GB
            SAMSUNG HD250HJ
            Capacity232.88 GB
            Firmware VersionFH100-06
            Serial NumberS19GJ50PC01460
            Partitions1
            Driver ProviderMicrosoft
            Driver Version10.0.16299.251
            Driver Date6/21/2006
            Device IdSCSI\DISK&VEN_SAMSUNG&PROD_HD250HJ\4&240534BA&0&000100
            E:
            File SystemNTFS
            CompressedFalse
            Capacity232.88 GB
            Free Space231.83 GB
            • 3. Re: Intel core i3 7100 travando!
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello IgorDutra 

              Thank you for your response.
               
              Could you provide us with a picture of the task manager at the time of high usage that you are having on your system? is there any application or software that you are using at the time this happens?
               
              Regards,
              Leonardo C.
               

              • 4. Re: Intel core i3 7100 travando!
                IgorDutra

                Hi, I've updated driver, windows, bios ... I've changed parts such as motherboard, memory, video card, SSD and HD and everything indicates that the problem is in the processor.

                • 5. Re: Intel core i3 7100 travando!
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello IgorDutra 

                  Thank you for your response.
                   
                  Could you let us know if this situation happens with other application besides Fortnite?
                   
                  We see that the application Fortnite is the one that is causing the high usage of your Intel® CPU and NVIDIA® GPU, in this case, we recommend to verify with the game developer for updates on the game or settings require running the application on your system.
                   
                  Regards,
                  Leonardo C.
                   

                  • 6. Re: Intel core i3 7100 travando!
                    IgorDutra

                    CPU and GPU did not pull as much performance of the computer from nothing started at this high value and now the real problem he is catching blue screen and most of the time is restarting the computer and already researched blue screen problems but always gives a different error , so I noticed when I was looking for more current driver to solve this problem appeared something about the "meltdown" I have already done some BIOS and Windows updates on this problem but still could not solve.

                    • 7. Re: Intel core i3 7100 travando!
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello IgorDutra

                      Thank you for your response.
                       
                      Allow me to share with you that in case of the update for the meltdown the motherboard manufacturer can provide you with the BIOS updated, please refer to the following link:
                       
                      https://www.gigabyte.com/us/Motherboard/GA-B250M-DS3H-rev-10#support-dl
                       
                      For assistance to complete the steps for the update we recommend to contact the gigabyte.
                       
                      Hope this helps.     
                       
                      Regards,
                      Leonardo C.
                       

                      • 8. Re: Intel core i3 7100 travando!
                        IgorDutra

                        Well I think I managed to solve my problem, at least not this shutting down and restarting, I had to take some protections from the motherboard as to turn off in a certain temperature mode of energy and the intel boost I hope it stays normal, and also wanted to thank for the whole help, thank you.

                        • 9. Re: Intel core i3 7100 travando!
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello IgorDutra

                          Thank you for your response, I am glad to hear that good news; if you have any problem do not hesitate in replying back.
                           
                          Regards,
                          Leonardo C.