6 Replies Latest reply on Apr 19, 2018 5:04 PM by Intel Corporation

    Screen sporadically becomes black on Intel NUC (NUC7i5BNH)

    Knorpel

      Another problem I noticed and which is very annoying is the screen sporadically becomes black for a second on my Intel NUC. It does not seem the graphic driver crashes as there is no error message by Windows and the screen is only black for a second or two – after that all is as before.

       

      • This behaviour only appears when I use both monitors. When I only use Monitor 1 I don't have this problem.
      • When I put a YouTube video into fullscreen on Monitor 2 (Google Chrome) the behaviour appears. When I move a Window from Monitor 1 over this fullscreen on Monitor 2 (e. g. Windows Task Manager) the behaviour is no longer present. When I change to fullscreen again so the Windows is minimized the screen sporadically becomes black again. That is very mysterious.

       

      Model: NUC7i5BNH (Date of Manufacture: 06/2017), SA J3**** - 305

      SSD: Samsung 960 Evo M.2

      RAM: 8GB Crucial DDR4-2133 SO-DIMM CL15 Single (CT8G4SFD8213)

      Monitor 1: Dell P2715Q (3840x2160), DisplayPort over USB-C

      Monitor 2: Dell U2715H (2560x1140), HDMI

      Drivers: Up to date. I use BIOS version 0062.