3 Replies Latest reply on Mar 30, 2018 4:23 AM by MartyG

    SR300:razer stargazer can not work in windows hello(win10 1703/1709)


      Thanks for coming

      Recently i bought razer stargazer,and i installed the SR300 and 2016 R2 Full SDK drivers.

      I download those in this page:Intel® RealSense™ SDK for Windows (Discontinued) | Intel® Software 

      After that the camera can work,but when i setup windows hello,it shows: can not boot the camera(i dont know how it shows in English,cause my windows is using Chinese language,but anyway,it means can not starup the camera)

      when i setup windows hello,the stargazer's light don't on.

      I tired in these ways:

      go the device manager and look under imaging devices, uninstall sr300 virtual/depth/rgb camera

      and also uder audio input and output,uninstall Razer stargazer

      after that reconnect the stargazer,reinstall all those drivers,and go device manager update those drivers by Intelnet auto.

      but at last still can not work in windows hello.

      sorry bout my terrible english.