7 Replies Latest reply on Apr 2, 2018 3:11 PM by Intel Corporation

    Intel 760p ssd with Asus B350m-e + Ryzen 2400G bsod

    mechcalvin

      built two pc exactly the same with identical model to make sure it is not the software nor hardware problem.

       

      Ryzen 2400G

      8GB ram ddr4-2400 (run at 2133)

      Asus b350m-e

      760p 256 GB ssd

       

      cleaning install win 10 1709, latest bios 3803, latest amd driver

       

      install win 10 ok, install driver both, watch youtube 20 mins result in freeze, tried on both pc, switch to samsung nvme ssd no problem at all

       

      msi board can't even detect 760p, contacted asus they say it is intel problem.

       

      posted here see anyone have the same problem

        • 1. Re: Intel 760p ssd with Asus B350m-e + Ryzen 2400G bsod
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi mechcalvin, 

          Thank you for contacting our support community. We understand your situation regarding the Intel® SSD 760p Series. 

          In order to better understand your issue, could you please provide the following information: 

          -Could you please provide a picture of the BSOD error code? 
          -Could you please confirm if you installed the latest Intel® NVMe* driver for the SSD? 
          -Could you please let us know when the SSD is not detected? Are you able to see the SSD after the BSOD? 
          -Can you please let us know if the Controller Mode in your BIOS is set to AHCI? 

          We look forward to hearing back from you.

          Regards,
          Junior M.

          • 2. Re: Intel 760p ssd with Asus B350m-e + Ryzen 2400G bsod
            mechcalvin

            -Could you please provide a picture of the BSOD error code?

             

            01.jpeg

            02.jpeg

            03.jpeg

             

            -Could you please confirm if you installed the latest Intel® NVMe* driver for the SSD?

             

            yes, i make sure the clean install include windows, amd driver and intel nvme fireware

             

            -Could you please let us know when the SSD is not detected? Are you able to see the SSD after the BSOD?

             

            this only happen in MSI b350m pro gaming board, no detection in bios, install win 10 also cannot find the drive, they released a new bios update on 20/3 haven't tried that yet

            BSOD only happens on asus board which can detect the ssd

             

            -Can you please let us know if the Controller Mode in your BIOS is set to AHCI?

            Yes, 100%

            • 3. Re: Intel 760p ssd with Asus B350m-e + Ryzen 2400G bsod
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi mechcalvin,

              Thank you for the information provided. 

              Based on that,  we recommend you to update the BIOS to the latest version. 

              Please let us know if you still experiencing the same issue after the update. 

              Regards, 
              Junior M.

              • 4. Re: Intel 760p ssd with Asus B350m-e + Ryzen 2400G bsod
                mechcalvin

                ... it seems you avoid the problem and focus on the minor thing, i shouldn't say anything about the msi board at all.

                 

                the key problem is when i use asus board, that can recognise 760p, can install windows, but it will freeze and bsod watching youtube video, that's the issue, switch to samsung ssd, problem go away. (all latest driver)

                 

                anyway, i shouldn't expect any answer from here. thanks

                • 5. Re: Intel 760p ssd with Asus B350m-e + Ryzen 2400G bsod
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi mechcalvin,

                  Thanks for the reply. 

                  The reason why we suggested to update the BIOS to the latest is that as per this article, it could be a possible solution based on your BSOD error message "BAD_POOL_CALLER".

                  If that does not fix your issue, you can try the other steps suggested in the article. 

                  Also, have you tested the Intel® SSD 760p Series on a different system? is it detected? 

                  NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

                  We look forward to hearing back from you.

                  Regards,
                  Junior M.

                  • 6. Re: Intel 760p ssd with Asus B350m-e + Ryzen 2400G bsod
                    mechcalvin

                    as i said, latest win 10, latest bios, latest firmware (tried on both pc with exact spec to eliminate hardware failure).

                     

                    anyway i just want to report this to asus and intel, in the mean time i have switched all clients pc to samsung ssd.

                    • 7. Re: Intel 760p ssd with Asus B350m-e + Ryzen 2400G bsod
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi mechcalvin, 

                      Thanks for the reply. 

                      We appreciate the feedback provided. We will provide the information to our engineering team so they can investigate this for future product and software releases. 

                      Please let us know if there is something else we can assist you with. 

                      Regards, 
                      Junior M.